People Promise Manager

Job responsibilities

The Long Term Workforce Plan for the NHS was published in June 2023 and sets out retention as a key pillar of our workforce strategy over the medium and long term. Practical actions to improve staff experience and retention are set out across all areas of the People Promise.

In January 2019, the NHS published its Long-Term Plan (LTP) which sets out an ambitious 10-year vision for healthcare in England. The plan is clear in setting out a new service model in which more action is taken on prevention and health inequalities, where we improve quality of care and health outcomes across all major health conditions, where the NHS harnesses technology to transform services, and where we get the most out of taxpayers investment.

Alongside the LTP the NHS has published We are the NHS: People Plan 2020/21 action for us all, along with Our People Promise. This sets out what our NHS people can expect from their leaders and from each other. It focuses on how we must all continue to look after each other and foster a culture of inclusion and belonging, as well as take action to grow our workforce, train our people, and work together differently to deliver patient care.

Delivery of the objectives set out within the People Plan will be fulfilled under the leadership of the NHS England Chief Workforce, Training and Education Officer within the Workforce, Training and Education Directorate and the retention objectives will be achieved through the National Retention Programme working in collaboration with regions, ICSs, and individual organisations.

This role offers a very real and exciting opportunity to play a vital role in thedelivery of this plan and specifically the adoption of the NHS People Promise in every NHS organisation across England - representing over 1.3M people.

All retention teams will work very closely together across national, regional, and local systems with a single focus to embed and live the values within the People Plan specifically enhancing the experience of all staff within the NHS and delivering on all aspects of the NHS People Promise to deliver the best outcomes for our staff and patients.

Accountabilities

The post holder will be accountable for the following:

Improving quality and outcomes

• Develop a robust project plan to co-ordinate and manage the embedding of all aspects of the NHS People Promise into the organisation thereby improving staff experience to reduce the numbers of all staff leaving the NHS.

Enabling patient, public and staff involvement

• Ensuring our people have a voice is one of the key themes within the People Promise - it is essential that the postholder engages others, seeks feedback, and offers all people and groups the opportunity to be involved and feel valued.

Promoting equality and reducing inequalities

• Proactively engaging the equality, diversity, and inclusion (EDI) subject matter expert to ensure all aspects of EDI are responded to in any People Promise activities.
• All People Promise activities must be routinely reviewed to ensure they are inclusive, accessible and that diversity is valued throughout.
• Ensuring relevant research, evidence, and examples of positive practice in this area are shared widely, fully understood, and applied.

Partnership and cross boundary working

• Adoption of sophisticated matrix working across the organisation, the ICS, regionally and nationally to develop and sustain cohesive, productive, and sustainable

Leadership for transformational change

• Modelling and influencing positive transformation - negotiating with others to achieve the best outcomes for all our people.
• Working collaboratively in a friendly compassionate manner as an ambassador for the NHS
• Acting as an enabler for team cohesion - sharing thoughts and ideas that contribute to sense of belonging and of team.
• Behaving and modelling the values set out in the NHS People Plan, Long Term Workforce Plan and NHS People Promise and proactively engaging others in these behaviours.
• Use insight and evidence for improvement and every opportunity to maximise learning and actions. Where there is a lack of evidence seek to support its development
• Adopting and promoting improvement methodology at all times

Qualifications

Essential

• Degree Level Education or equivalent experience
• Post graduate Diploma or MSC in HR or equivalent experience.
• Chartered Member of the CIPD
• Evidence of Continuing Professional Development

Knowledge and Experience

Essential

• Experience of working in the field of HR, Organisational Development, Work force, Staff Experience/Engagement, Retention or equivalent
• Knowledge and experience of leading large-scale programmes of work, having worked strategically at an organisation or ICS level
• Knowledge and experience of the factors that influence staff experience and staying in the NHS
• Have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.

Desirable

• Knowledge and experience of working in politically sensitive environment.
• Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects

Skills/Abilities

Essential

• Ability to work in an ambiguous environment and change plans to meet organisational, ICS and regional need.
• Capable of delivering transformational change to generate successful outcomes.
• Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
• Ability to analyse complex facts and situations and develop a range of options.
• Ability to make decisions autonomously, when required, on difficult and contentious issues where there may be a number of courses of action, working to tight and often changing timescales.
• Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
• Must be able to prioritise own work effectively and be able to direct activities of others.
• Must be able to use initiative to decide relevant actions and make recommendations with the aim of improving deliverables and compliance to policies

Desirable

• Ability to deliver high - quality improvement programmes

Interpersonal Skills, Values and Behaviours

Essential

• Commitment to and focused on quality, promotes high standards in all they do. Able to make a connection between their work and the benefit to patients and the public.
• Ability to operate in a value-driven style consistent with the values of the public services and specifically with the new organisational values
• Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
• Values diversity and difference; operates with integrity and openness
• Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
• Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation.
• Actively develops themselves and supports others to do the same.
• Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems.

Other

Essential

• Able to travel across various sites where applicable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).