Deputy Chief Operating Officer

Job description

Job responsibilities

KEY RESPONSIBILITIES

• Provide highly visible and inspiring leadership for staff throughout the Trust, championing a professional and open culture which empowers staff to deliver consistently exceptional care with compassion, acting as a role model for the behaviours and high professional standards expected.
• At all times live and showcase the Trusts values.

• Ensure that the Trust meets all national and local targets and standards related to urgent and emergency care and has an effective UEC improvement plan and programme in place.
• Lead on best practice models for the trust in relation to urgent and emergency care, and associated gaps/implementation plans. Ensure all plans focus on trust performance sustained at upper quartile in all areas where measured.
• With divisional teams and the Director of Performance ensure the Trust has robust and effective systems, processes and governance arrangements in place for the delivery of NHS access standards relating to urgent and emergency care (e.g. for length of stay, discharge and emergency surgery, etc).
• With the Divisional Teams and Director of Performance develop operational plans to deliver performance in a sustained manner.
• Act as SRO for transformation programmes related to urgent and emergency care ensuring effective plans are developed and delivered.

• Through matrix working with the site leadership team, clinical divisions and Director of Site Operations be responsible for the safe and effective delivery of site wide clinical operations.
• Work with the site leadership team, clinical divisions and Director of Site Operations to agree and implement effective whole site escalation plans linked to local triggers and the Opel framework.
• Work with the Director of Site Operations to ensure clear SOPS and communication channels are in place re site-escalation status and associated action plans for all stakeholders.
• Work with senior clinical and operational leads to understand issues, agree actions plans and ensure effective delivery of cross divisional quality and performance improvement.
• Triangulate information through visits to operational areas, observing behaviours, and undertaking honest, supportive and open discussions with staff.
• Accountable to the COO for the leadership and direction of all hospital estates and facilities to ensure the delivery of all relevant site-specific activity and performance objectives.
• Act as SRO for site-specific capital developments.

• Be the lead for the development and implementation of trust wide plans for winter planning, annual bed plan based on contractual obligations, annual job planning cycle for medical staff, and lead for staff side liaison for workforce
• Work with the trust lead for IURPS to ensure that the overarching programmes and strategies for site-based efficiency are fit for purpose and support our Trust vision and objectives, liaising with finance and clinical-operational colleagues on action plan design, delivery and
• Working with the Director of Performance, business information team and finance to provide regular updates on

• Ensure that Trust strategies appropriately reflect any long-term priorities required to deliver urgent and emergency care performance and site-based sustainability.
• Lead on clinical service strategy, longer-term problem solving and planning; developing and delivering sustainable models of care that meet the needs of our patients and our performance requirements.
• Develop and action an associated implementation plans to deliver strategic plans.

• In conjunction with the executive team influence and support local stakeholders in the development of new ways of working that improve access to healthcare for patients across the health economy.
• Develop close working relationships with key stakeholders in Greenwich and Bexley [Lewisham} including primary care, ICB Place, Local Authorities and the voluntary and community sector to ensure effective pathways in and out of QEH [UHL] and local engagement in service developments.
• Work with other acute, community, primary care, mental health providers and LAS on urgent and emergency care strategy and to improve local pathways of care

• Work with the Site Director of Operations and Director of Estates & Facilities to deliver improvements in infection control, environment and health & safety standards in all operational areas.
• Ensure that the services that LGT provide have excellent outcomes for patients.
• Triangulate governance, quality and performance data to summarise patient experience and quality across the site, ensuring a coherent and prioritised action plan.
• Investigate incidents and ensure that lessons are learned from them and communicate the learning where appropriate.
• Review data related to health inequalities and take steps to lessen their impact.

• Work with the COO, Director of Performance amd Divisional Directors and to develop and implement the Trust Performance Management
• Take responsibility for internally signing off all corporate performance reports and
• Chair key operational performance meetings as needed, such as A&E performance review, Cancer and Acute PTL meetings and
• Work with the Director of Performance and Business Intelligence team to ensure that all information that is used for measuring performance is both timely and
• Work with the Director of Performance and Director pf Operations to improve data quality and to improve income and activity recording and reporting, including coding.

• Use a variety of communication tools to maintain and expand communication channels with staff, patients and partners.
• Lead and enhance effective communication and engagement in relation to site based and emergency care
• Represent the Trust at external meetings, including those that can, on occasion, occur in the evening.
• Responsible for communicating extremely sensitive & difficult information, often in the absence of precedent, relating to service management and change to staff/patients/carers /commissioners and stakeholders, including the local community where people will have extremely strong opposing views.
• Ensure appropriate communication and staff involvement structures are in place for all staff within areas of responsibility

• Line manage all staff reporting directly to the post holder (Divisional Directors of QEM and ACS, Director of Site Operations). This includes recruitment selection, performance management, and identification of training and development needs, in accordance with the employment policies and practices of the Trust.
• Work with the Chief Operating Officer and Chief People Officer to develop integrated workforce planning strategies.
• Promote best practice and seek opportunities in the retention of clinical and managerial staff, ensuring development and succession planning to enhance job satisfaction.
• Ensure that the workforce reflects the diversity & inclusion of the local population and promote equal opportunities.
• Assist with developing robust business continuity plans for the hospital sites and to chair the site-specific working group/s.

• Support the development and implementation of quality standards ensuring that patients are given the best possible care with the best possible
• On behalf of the Chief Operating Officer ensure that the highest standards of Corporate and Clinical Governance are maintained via the Divisional
• Ensure that all risks are appropriately identified and that they are managed to reduce harm to patients, staff or corporate
• Ensure the implementation of all Trust policies and procedures and guidelines.
• Provide updates to the Trust Executive Group and formal Committee structure of the Board.

• Working with the Director of Finance and wider finance team, ensure that there are robust arrangements in place for the effective management of resources through the post holders area of responsibility in line with trust policies and procedures.
• Manage all pay and non-pay budgets within the post holders area of responsibility ensuring that this is within the Trusts financial systems and procedures and the Standing Financial Instructions. To work with the COO and Finance Director to ensure divisions deliver agreed budgets.
• Ensure that all budgets, saving plans and capital projects are proactively managed within the limits set by the Trusts Annual Financial and Capital Plan, taking any remedial action which may be necessary to ensure delivery of agreed financial targets.

• To reflect and promote a learning culture based on the trusts vision and values is embedded in the operational To share responsibility for ensuring robust plans are developed between corporate services and clinical areas.
• Deputise for the Chief Operating Officer as and when required.

• Development and implementation of action plans that deliver national standards
• Development and implementation of specific annual plans for; winter plan, bed plan, Operational Plan and consultant job
• Development and implementation of workforce changes with operations which includes production of consultation documents, communication, briefing sessions and liaison with staff side partners
• Development of a plan to promote health and safety, declutter of operational areas, and improved cleanliness and presentation of operational
• Delivery of a performance management framework
• Assist the COO with the coordination of key operational meetings, ensuring operational presence.

• Agree and review personal development objectives annually with the Chief Operating Officer.
• Undertake continuing professional development as agreed with the Chief Operating Officer.

Person Specification

Qualifications

Essential

• Educated to Master degree level or equivalent experience
• Demonstrable evidence of Continuous Professional Development
• Expert-level knowledge of the critical factors in delivering the range of operational performance standards relevant to acute hospital operations.
• Extensive experience in and expertise of managing complex change processes while maintaining sustained improvement in routine matters.
• Extensive experience of senior acute operational management within Healthcare/NHS.

Desirable

• Evidence of working within a complex multi-site acute organisation

Knowledge & Experience

Essential

• A strong lateral thinker with the confidence and resilience required to operate in a complex and high profile organisation
• A clear commitment to Trust values.
• An inspiring leader who leads by example and empowers others.
• Highly motivated, not easily discouraged and completes tasks.
• Understanding of and commitment to equal opportunities in employment and service delivery.
• Ability to lead change in a multi-profession organisation.
• Highly developed oral, written, presentation and leadership skills, with the ability to develop, communicate and gain ownership for a clear vision and direction.
• Good influencing skills, ability to communicate with impact and be able to convince through personal credibility rather than managerial authority.
• Ability to contribute as a senior leader in the organisation to the corporate agenda and fulfilment of Trust objectives.

Skills, Abilities and Attributes

Essential

• Ability to think and act strategically, developing practical, innovative and creative solutions to the management of strategic issues and complex problems.
• Ability to build effective teams that deliver high standards, collaborative working and integrated solutions to complex and challenging problems.
• An understanding of the environment in which the Trust operates

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham High Street

London

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)