Lewisham and Greenwich NHS Trust

Endoscopy Booking Coordinator

Information:

This job is now closed

Job summary

We are looking for a new member of staff to join our existing Endoscopy Team at the Lewisham and Greenwich NHS Trust.

The Endoscopy Department is looking for motivated, organised individuals to join their friendly team. You will work as part of this team to ensure that patients are booked to attend hospital in a timely and efficient manner, making the process as smooth as possible for patients and clinicians.

This is an exciting time to join a growing department. The role of the Endoscopy Co-ordinator requires you to cover Reception within the Endoscopy Unit during times of annual leave or other absences. Duties will include contacting patients to arrange appointments for procedures and booking pre-assessments' on the Icare system, checking confidential information, liaising with patients, medical staff, nursing Staff both face to face and over the phone, Therefore good and clear telephone manner is essential.

Main duties of the job

To provide a comprehensive administrative and efficient admission service for all patients referred to Endoscopy. To support the Endoscopy supervisor to ensure the service meet current trends in capacity and demand. To accurately book patient appointments, monitor patient's results and maintain patient records, providing an efficient and friendly service. To support the Endoscopy supervisor with service improvements, development and implementation as necessary. Support Reception as and when required.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Details

Date posted

12 February 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum plus HCAS

Contract

Fixed term

Duration

10 months

Working pattern

Full-time

Reference number

197-LC4775-A

Job locations

Lewisham Hospital

Lewisham High Street

Lewisham

SE13 6LH


Job description

Job responsibilities

Ensure that patients and visitors are well informed and that messages are communicated promptly.

To schedule elective appointments contacting patients offering them appointments for pre-assessments and Endoscopy procedures agreeing a time and date.

To use the 18 week Referral to Treatment guidance to manage the elective patient appointments.

To book to the maximum capacity the theatre list. This will involve proactively looking to fill late or cancellations in order to maximise capacity.

To ensure thats nurses are made aware of any interpreters that need to be book.

Provide a courteous, professional and efficient point of contact for patients and stakeholders face to face and over the telephone at all times.Ensure all patient demographic details are checked with the patient and any amendments\corrections are updated on Cerner (iCare) before patients attend clinic.

To maintain the bookshelf in Cerner (iCare) and ensure all clinics activity is outcomed and cashed up within twenty four hours. Chase missing outcomes from clinical staff and update the DNAs. (Reception Duties)

Ensure that all waiting list requests are added to the waiting list within two working days of receipt of request.

Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment such as interpreting support).

To be in guidance of government guidelines re cancer pathways and RTT within 18 Weeks.

To take telephone calls from patients, health care professionals and general public. To deal with general queries in a timely and professional manner.

Ensure that the Patient Access Policy and other Trust policies are adhered to at all times.

Ensure 2WW referrals are dealt with in line with agreed protocols and escalated accordingly.

Ensure all patient initiated pauses to appointment or admission dates are recorded accurately and in real time on Cerner (iCare).

Escalate any appointments that cannot be booked to the Outpatient Supervisor in the first instance.

Escalate any complaints or incidents that arise in relation to Endoscopy appointments to Endoscopy Supervisor.

Support the Endoscopy Supervisor to investigate any breaches of the above standards.

Job description

Job responsibilities

Ensure that patients and visitors are well informed and that messages are communicated promptly.

To schedule elective appointments contacting patients offering them appointments for pre-assessments and Endoscopy procedures agreeing a time and date.

To use the 18 week Referral to Treatment guidance to manage the elective patient appointments.

To book to the maximum capacity the theatre list. This will involve proactively looking to fill late or cancellations in order to maximise capacity.

To ensure thats nurses are made aware of any interpreters that need to be book.

Provide a courteous, professional and efficient point of contact for patients and stakeholders face to face and over the telephone at all times.Ensure all patient demographic details are checked with the patient and any amendments\corrections are updated on Cerner (iCare) before patients attend clinic.

To maintain the bookshelf in Cerner (iCare) and ensure all clinics activity is outcomed and cashed up within twenty four hours. Chase missing outcomes from clinical staff and update the DNAs. (Reception Duties)

Ensure that all waiting list requests are added to the waiting list within two working days of receipt of request.

Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment such as interpreting support).

To be in guidance of government guidelines re cancer pathways and RTT within 18 Weeks.

To take telephone calls from patients, health care professionals and general public. To deal with general queries in a timely and professional manner.

Ensure that the Patient Access Policy and other Trust policies are adhered to at all times.

Ensure 2WW referrals are dealt with in line with agreed protocols and escalated accordingly.

Ensure all patient initiated pauses to appointment or admission dates are recorded accurately and in real time on Cerner (iCare).

Escalate any appointments that cannot be booked to the Outpatient Supervisor in the first instance.

Escalate any complaints or incidents that arise in relation to Endoscopy appointments to Endoscopy Supervisor.

Support the Endoscopy Supervisor to investigate any breaches of the above standards.

Person Specification

Qualifications

Essential

  • GCSE level Maths and English.
  • NVQ Level 2 in Healthcare, Customer Care or Business Administration
  • Competent in using software packages including Microsoft word, Outlook and Excel, Cerner(Icare)

Experience

Essential

  • Experience of working in the NHS or similar health care environment.
  • Proven experience of working in an office environment.
  • Demonstrable knowledge of administration procedures and a high level of competence acquired through both training and experience

Desirable

  • Experience of working with hospital databases.

communication

Essential

  • Able to communicate accurately and effectively with patients and colleagues verbally and in writing.
  • Able to follow instruction and complete assigned tasks.
  • Able to deal with the public in person and on the phone
  • Able to support and reassure patient/carers in distress
  • Understanding importance of maintaining confidentiality

Personal Development

Essential

  • Demonstrate understanding of own role within the team.
  • Willing to produce a personal development plan with manage
  • Willing to develop self and undertake in house study

Service Improvment

Essential

  • Able to carry out administrative and clerical duties appropriate to the work area.
  • Able to lead on service improvement initiative in local environment.

Quality

Essential

  • Demonstrate sound understanding of what constitutes a high quality service for patients and ensure junior staff are made aware of this.
  • Willing to be responsible for managing resources efficiently and effectively
  • Able to report problems as they arise and solve them
Person Specification

Qualifications

Essential

  • GCSE level Maths and English.
  • NVQ Level 2 in Healthcare, Customer Care or Business Administration
  • Competent in using software packages including Microsoft word, Outlook and Excel, Cerner(Icare)

Experience

Essential

  • Experience of working in the NHS or similar health care environment.
  • Proven experience of working in an office environment.
  • Demonstrable knowledge of administration procedures and a high level of competence acquired through both training and experience

Desirable

  • Experience of working with hospital databases.

communication

Essential

  • Able to communicate accurately and effectively with patients and colleagues verbally and in writing.
  • Able to follow instruction and complete assigned tasks.
  • Able to deal with the public in person and on the phone
  • Able to support and reassure patient/carers in distress
  • Understanding importance of maintaining confidentiality

Personal Development

Essential

  • Demonstrate understanding of own role within the team.
  • Willing to produce a personal development plan with manage
  • Willing to develop self and undertake in house study

Service Improvment

Essential

  • Able to carry out administrative and clerical duties appropriate to the work area.
  • Able to lead on service improvement initiative in local environment.

Quality

Essential

  • Demonstrate sound understanding of what constitutes a high quality service for patients and ensure junior staff are made aware of this.
  • Willing to be responsible for managing resources efficiently and effectively
  • Able to report problems as they arise and solve them

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Lewisham Hospital

Lewisham High Street

Lewisham

SE13 6LH


Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Lewisham Hospital

Lewisham High Street

Lewisham

SE13 6LH


Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager Gastroenterology & Endoscopy

Edward Croft

edward.croft@nhs.net

07741233432

Details

Date posted

12 February 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum plus HCAS

Contract

Fixed term

Duration

10 months

Working pattern

Full-time

Reference number

197-LC4775-A

Job locations

Lewisham Hospital

Lewisham High Street

Lewisham

SE13 6LH


Supporting documents

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