Job summary
An exciting opportunity has arisen for someone to join our admin team at fracture clinic Queen Elizabeth Hospital, Woolwich
Fracture clinic is an extremely busy place where are looking for a dedicated and enthusiastic person to join our team, you will have the opportunity to schedule clinics, make appointments and have telephone contact with our patients and ensue that our patients receive their appointments in a timely manner. You will need to be able to work under pressure and prioritise the work load and be an exemplary team player. You must possess essential computer skills and a good telephone manner.
Main duties of the job
Scheduling and rescheduling clinics and organising appointments form our hospital and satellite units.
Organising new and return appointments, liaising with GP surgeries and other local establishments to provide a service to our community.
Providing a link for our patients to the trauma and orthopaedic service.
About us
Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
An exciting opportunity has arisen for someone to join our admin team at fracture clinic Queen Elizabeth Hospital, Woolwich
Fracture clinic is an extremely busy place where are looking for a dedicated and enthusiastic person to join our team, you will have the opportunity to schedule clinics, make appointments and have telephone contact with our patients and ensue that our patients receive their appointments in a timely manner. You will need to be able to work under pressure and prioritise the work load and be an exemplary team player. You must possess essential computer skills and a good telephone manner.
Job description
Job responsibilities
An exciting opportunity has arisen for someone to join our admin team at fracture clinic Queen Elizabeth Hospital, Woolwich
Fracture clinic is an extremely busy place where are looking for a dedicated and enthusiastic person to join our team, you will have the opportunity to schedule clinics, make appointments and have telephone contact with our patients and ensue that our patients receive their appointments in a timely manner. You will need to be able to work under pressure and prioritise the work load and be an exemplary team player. You must possess essential computer skills and a good telephone manner.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE Level NVQ Level 2 or equivalent, or previous experience of working within NHS Service
Experience
Essential
- Recent NHS experience (minimum six months').
Desirable
- Customer service experience
Knowledge
Essential
- Numerate and articulate
- Excellent written and verbal communication skills
- Knowledge of Patient Admin System (PAS)
- Excellent organisational skills Keyboard skills
- Ability to demonstrate an understanding of issues relating to confidentiality and when dealing with sensitive situations
Desirable
- Experience of using e-RS (previously Choose and Book)
Personal Qualities
Essential
- Ability to work autonomously
- Ability to prioritise workload
- Able to meet deadlines under pressure
- Enjoys working as part of a team
- Ability to communicate with personnel at all levels of the organisation.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE Level NVQ Level 2 or equivalent, or previous experience of working within NHS Service
Experience
Essential
- Recent NHS experience (minimum six months').
Desirable
- Customer service experience
Knowledge
Essential
- Numerate and articulate
- Excellent written and verbal communication skills
- Knowledge of Patient Admin System (PAS)
- Excellent organisational skills Keyboard skills
- Ability to demonstrate an understanding of issues relating to confidentiality and when dealing with sensitive situations
Desirable
- Experience of using e-RS (previously Choose and Book)
Personal Qualities
Essential
- Ability to work autonomously
- Ability to prioritise workload
- Able to meet deadlines under pressure
- Enjoys working as part of a team
- Ability to communicate with personnel at all levels of the organisation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
