Job summary
To lead on the management and support of every aspect of a patient's pathway both internally to the organisation and externally (Independent sector and Mutual Aid NHS hospitals) ensuring the oversight of the effective and timely transfer of patients.
To support the Associate General Manager for the RTT management of a specified surgical service(s) elective recovery improvement plan. The delivery of national waiting times targets is one of the Trust's key priorities, and the use of offsite elective capacity in an efficient way is critical to delivering these critical performance targets.
Main duties of the job
Have a full understanding of both national and local policies relating to RTT management.
Be highly proficient on all trust's patient information systems.
Act as a reliable and effective source of information relating to all offsite providers, their facilities, performance and quality of care.
Keep accurate and detailed records relating to progress along pathways for a large volume of patients.
Take responsibility for ensuring that key milestones in the care of every patient being treated offsite are met in full e.g. consent for offsite care, transfer of notes, pre-assessment and treatment, effective follow-up.
About us
Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
- Keep accurate records on patient waits to inform Trust RTT Performance Reporting.
- Ensure that patient records on the local Patient Information System are kept up to date by Trust Staff to ensure no patient is delayed or disadvantaged because they are having their care offsite.
- Ensure Divisions maintain accurate and timely outcome records, and arrange onsite follow-ups, as required.
- Pro-actively evaluate, assess and respond to potential areas of concern relating to RTT performance.
- Ensure that patient concerns and complaints are documented and addressed by the relevant staff and / or organisations. In particular, deal with or escalate any potential clinical governance issues, or complaints, so they are dealt with in a timely and appropriate manner.
- Liaise effectively with patients, Divisional Management Teams, Clinicians, and a range off-site providers to ensure patients are cared for effectively. This will require a thorough understanding of patient pathways and exceptional influencing skills.
- Act as the first point of contact for patients for every aspect of their offsite pathways.
- Act as the key interface and between patients, trusts Divisional Staff and Clinicians and personnel at offsite providers.
Job description
Job responsibilities
- Keep accurate records on patient waits to inform Trust RTT Performance Reporting.
- Ensure that patient records on the local Patient Information System are kept up to date by Trust Staff to ensure no patient is delayed or disadvantaged because they are having their care offsite.
- Ensure Divisions maintain accurate and timely outcome records, and arrange onsite follow-ups, as required.
- Pro-actively evaluate, assess and respond to potential areas of concern relating to RTT performance.
- Ensure that patient concerns and complaints are documented and addressed by the relevant staff and / or organisations. In particular, deal with or escalate any potential clinical governance issues, or complaints, so they are dealt with in a timely and appropriate manner.
- Liaise effectively with patients, Divisional Management Teams, Clinicians, and a range off-site providers to ensure patients are cared for effectively. This will require a thorough understanding of patient pathways and exceptional influencing skills.
- Act as the first point of contact for patients for every aspect of their offsite pathways.
- Act as the key interface and between patients, trusts Divisional Staff and Clinicians and personnel at offsite providers.
Person Specification
Education / Qualifications
Essential
- Educated to degree level or equivalent work experience
Previous Experience
Essential
- In depth experience of effectively liaising and communicating with patients
- Experience of managing and co-ordinating patient pathways
- Experience of working with managers and clinicians.
- Experience of designing and using information systems to monitor performance.
- Experience analysing and interpreting data to make decisions.
- Experience of financial monitoring
- Must be able to work effectively with people from a range of ethnic and social backgrounds, as well as a range of health care professions
- Must be able to handle a diverse workload in both a busy administrative and clinical setting
- Must be able to adapt to a rapidly changing workload and direction
Desirable
- Experience of working in a leadership role in the Health Service
Skills/Knowledge / Ability
Essential
- Excellent verbal and written communication skills
- Excellent organisational and interpersonal skills
- Strong negotiating skills
- Excellent ability to persuade and influence staff at all levels to engage in service improvement s
- Strong analytical, interpretation and decision making skills
- Ability to analyse complex problems and suggest creative solutions to address them including leading others to solve problems in their areas
- Knowledge and understanding of National RTT Targets and Policies
- Understanding of medical terminology
- Excellent time management skills
- Proficient with Microsoft Office: Word/Excel/Outlook
- Proficient with Patient Administration Systems (PiMS & EPR)
- Able to work on own initiative
- Ability to handle highly sensitive patient data and communications in a confidential and sensitive fashion
- Strong team player
Desirable
- Evidence of ability to appraise, interpret and apply recommendations to improve patient pathways
Additional qualities
Essential
- Sensitive to clinical issues and requirements
- Self-motivated and capable of working under minimum supervision
- Ability to deal with pressured environments and strict deadlines
- Strong sense of patient focus
- Treats patients and carers with respect and dignity
- Ensure that own actions support equality, diversity, rights and maintain quality
- Has a flexible approach to work
- Calm and polite manner
Person Specification
Education / Qualifications
Essential
- Educated to degree level or equivalent work experience
Previous Experience
Essential
- In depth experience of effectively liaising and communicating with patients
- Experience of managing and co-ordinating patient pathways
- Experience of working with managers and clinicians.
- Experience of designing and using information systems to monitor performance.
- Experience analysing and interpreting data to make decisions.
- Experience of financial monitoring
- Must be able to work effectively with people from a range of ethnic and social backgrounds, as well as a range of health care professions
- Must be able to handle a diverse workload in both a busy administrative and clinical setting
- Must be able to adapt to a rapidly changing workload and direction
Desirable
- Experience of working in a leadership role in the Health Service
Skills/Knowledge / Ability
Essential
- Excellent verbal and written communication skills
- Excellent organisational and interpersonal skills
- Strong negotiating skills
- Excellent ability to persuade and influence staff at all levels to engage in service improvement s
- Strong analytical, interpretation and decision making skills
- Ability to analyse complex problems and suggest creative solutions to address them including leading others to solve problems in their areas
- Knowledge and understanding of National RTT Targets and Policies
- Understanding of medical terminology
- Excellent time management skills
- Proficient with Microsoft Office: Word/Excel/Outlook
- Proficient with Patient Administration Systems (PiMS & EPR)
- Able to work on own initiative
- Ability to handle highly sensitive patient data and communications in a confidential and sensitive fashion
- Strong team player
Desirable
- Evidence of ability to appraise, interpret and apply recommendations to improve patient pathways
Additional qualities
Essential
- Sensitive to clinical issues and requirements
- Self-motivated and capable of working under minimum supervision
- Ability to deal with pressured environments and strict deadlines
- Strong sense of patient focus
- Treats patients and carers with respect and dignity
- Ensure that own actions support equality, diversity, rights and maintain quality
- Has a flexible approach to work
- Calm and polite manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
