Job summary
The post holder is an expert technical member of the System Support Team and is responsible for the technical support of the London Care Record (LCR) / Health Information Exchange (HIE) system.
- Ensure that all systems are interfaced appropriately to the HIE, improving data quality, avoiding duplicate data entry and saving valuable clinical and administrative time.
- Identify technical and process needs, provide recommendations for appropriate solutions associated to the development and expansion of the HIE.
- Provide database management for the HIE solution and manage file transfer and integration related to the system.
Main duties of the job
To provide first and second line support for the Trust's HIE system and any other key applications which are supported by the Lewisham and Greenwich IM&T Department.
To be responsible for managing all TrackIT logs, allocating them to the HIE support staff as appropriate and ensuring compliance with SLAs and KPIs.
To undertake specific system administration activities to ensure the smooth running of key systems including producing regular KPI reports on the application team performance.
Provide recommendations to the Senior Integration and Solution Architects concerning issues of productivity, workflow, integration management and new standards related to HIE.
The post holder will be expected to lead HIE Integration projects, and act as the Trusts HIE integration technology expert internally and externally.
Ensure that all developments and changes are fully documented, and auditable and change control policies are adhered to.
To ensure that Change Control Procedures are followed.
About us
Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.
As an organisation, we've made significant improvements for patients and staff in the last two and-a-half years. This is reflected in our most recent Care Quality Commission (CQC) inspection (from February 2020), which found improvements across the organisation and gave us an improved rating of "Good" in the Well-Led and Effective domains, in addition to the rating of "Good" that we had already achieved in the Caring domain. Our staff culture change programme has been key to the Trust's improvement journey, as we've stabilised our workforce by reducing vacancy rates and improving staff retention. We've also significantly increased the representation of minority ethnic leaders across our clinical and corporate teams.
Job description
Job responsibilities
- Manage the HIE team and supervise these staff as required.
- Ensure that working practice complies with the Trust's policies and procedures for Data Protection, Confidentiality and Health and Safety ensuring the environment in which you and other staff work is safe, clean and tidy.
- Observe and continually promote equal opportunities in compliance with the Trust's policies on Equality and Diversity and Dignity at Work.
- Ensure the benefits to patients are maximised through careful, economical and appropriate use of NHS resources including equipment, property, money, time, etc
Job description
Job responsibilities
- Manage the HIE team and supervise these staff as required.
- Ensure that working practice complies with the Trust's policies and procedures for Data Protection, Confidentiality and Health and Safety ensuring the environment in which you and other staff work is safe, clean and tidy.
- Observe and continually promote equal opportunities in compliance with the Trust's policies on Equality and Diversity and Dignity at Work.
- Ensure the benefits to patients are maximised through careful, economical and appropriate use of NHS resources including equipment, property, money, time, etc
Person Specification
Qualifications & Training
Essential
- Educated to degree level or equivalent experience
- Evidence of continuous personal and professional development
Desirable
- ITIL Foundation
- Educated to Master or equivalent experience
Experience
Essential
- Minimum 2 years' experience in systems support.
- Participation and understanding of change management linked to the deployment of IT systems. In depth knowledge of Cerner
Desirable
- NHS Experience
- NHS Systems Knowledge
Knowledge
Essential
- Microsoft Office
- Good keyboard skills
- Good customer care attitude
- Cerner build experience
- Good problem solving and negotiating skills
- Proven Ability to communicate effectively with health professionals on different levels
- Proven Ability to express complex issues both orally and in writing in an easily understood manner for a range of audiences.
- Ability to deal with conflicting views from service users
- Knowledge of Data Protection Act and Information Governance
- Self-motivated
- Flexibility in approach to work
- Experience of Cerner Millennium and HIE
Desirable
- Knowledge and experience of large system deployments within a healthcare environment.
- Knowledge and experience of healthcare
Person Specification
Qualifications & Training
Essential
- Educated to degree level or equivalent experience
- Evidence of continuous personal and professional development
Desirable
- ITIL Foundation
- Educated to Master or equivalent experience
Experience
Essential
- Minimum 2 years' experience in systems support.
- Participation and understanding of change management linked to the deployment of IT systems. In depth knowledge of Cerner
Desirable
- NHS Experience
- NHS Systems Knowledge
Knowledge
Essential
- Microsoft Office
- Good keyboard skills
- Good customer care attitude
- Cerner build experience
- Good problem solving and negotiating skills
- Proven Ability to communicate effectively with health professionals on different levels
- Proven Ability to express complex issues both orally and in writing in an easily understood manner for a range of audiences.
- Ability to deal with conflicting views from service users
- Knowledge of Data Protection Act and Information Governance
- Self-motivated
- Flexibility in approach to work
- Experience of Cerner Millennium and HIE
Desirable
- Knowledge and experience of large system deployments within a healthcare environment.
- Knowledge and experience of healthcare
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
