Job summary
An exciting opportunity has arisen for an enthusiastic and motivated individuals to join the @Home team in the role of Administrator.
The @Home team, whom are currently an accelerator site for Urgent Community Response across South East London, is a Hospital at Home service covering both Lambeth and Southwark providing intensive multidisciplinary acute clinical care at home that would otherwise be carried out in hospital
Main duties of the job
This role will involve duties such as managing referrals received via the Unified Point of Access, providing clinical support to our large multi-disciplinary team and other administrative tasks such as managing an inbox and taking patient or clinical queries over the phone.
This role will involve shifts between 08:00 and 20:00 and weekend working. One weekend to be worked in four weeks (once a month) on average.
The post is based at 2 sites, Elmcourt, Tulse Hill, SE27 & Walworth Road Clinic, Walworth, SE17.
About us
The service operates 7 days per week, from 08.00hrs to 23.00hrs. Patients using the service will range from those requiring a single episode of care e.g. postoperative to IV therapy for rehydration, antibiotic therapy; through to patients living with complex and long term conditions, including the frail elderly, who may require periodic short term intervention to maintain the best possible quality of life at home.
The service accepts referrals from GP's, London Ambulance Service (LAS), Guys and St Thomas Hospitals, Kings College Hospital, St George's hospitals as well as other community services.
@Home encompasses two main streams of work:
- Same day or next day response to support early discharge from hospitals from Guy's & St Thomas, King's College and is integrated with secondary care.
- Hospital admission avoidance, with 2 hour or same day response, working in conjunction with London Ambulance Service (LAS), GPs, Community Matrons, District Nurses, Social Care and the other community therapy teams.
Job description
Job responsibilities
The successful candidates will need to possess:
- Excellent organisational and prioritisation skills with the ability to maintain attention to detail and multi task in a busy environment.
- As they will work closely within a multi-disciplinary team to provide high standard administrative support, they will therefore also need to possess strong interpersonal and communication skills, both written and verbal.
- They will be able to work well autonomously but also as part of a team.
- They will have good knowledge of IT systems and competent in Microsoft Office packages.
Job description
Job responsibilities
The successful candidates will need to possess:
- Excellent organisational and prioritisation skills with the ability to maintain attention to detail and multi task in a busy environment.
- As they will work closely within a multi-disciplinary team to provide high standard administrative support, they will therefore also need to possess strong interpersonal and communication skills, both written and verbal.
- They will be able to work well autonomously but also as part of a team.
- They will have good knowledge of IT systems and competent in Microsoft Office packages.
Person Specification
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- NVQ 3, City and Guilds certificate level in business administration or evidence of equivalent experience e.g.experience in administrative roles
Experience
Essential
- Proven business administration experience which demonstrates the understanding of the key functions to providing an admin support service
- Experience working in a customer service setting
Skills
Essential
- Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
- Able to demonstrate excellent written English including grammar, punctuation and structuring written text
- Ability to develop and maintain good working relationships with all levels of staff
- Excellent organisational skills and attention to detail
Desirable
- Knowledge of medical terminology
- Experience of working with clinical systems
Person Specification
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- NVQ 3, City and Guilds certificate level in business administration or evidence of equivalent experience e.g.experience in administrative roles
Experience
Essential
- Proven business administration experience which demonstrates the understanding of the key functions to providing an admin support service
- Experience working in a customer service setting
Skills
Essential
- Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
- Able to demonstrate excellent written English including grammar, punctuation and structuring written text
- Ability to develop and maintain good working relationships with all levels of staff
- Excellent organisational skills and attention to detail
Desirable
- Knowledge of medical terminology
- Experience of working with clinical systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
