Job responsibilities
There are over 180+ technical spaces which comprise mostly Comms Rooms, but also include some Data Centre spaces. The Telecoms Infrastructure Junior engineer will assist with the maintenance of these spaces and escorting of 3rd parties into the spacesThe Telecoms Infrastructure Junior engineer will assist with the day to day maintenance of all aspects of the technical spaces including all aspects of corrective, planned and preventative maintenance of all Technical Space Infrastructure and Environmental equipment as required by the GSTFT IT Department.This post will support services for telephone systems and data cabling throughout the Trust. This will involve assisting solving problems, assessing situations, applying solutions and assisting with the continual improvement of Telecoms Infrastructure services 24 hours a day,7 days a week, 365 days a year to over 30,000 people across multiple Trust sites.The role focuses primarily on assisting in ensuring that all Technical Spaces are of a high standard, adhering to Industry Standards and best practices as defined by the Technology and Technical Space Managers. Standards to include BS / EN (British Standards / EuropeanNational standards), ISO/IEC (International Organisation for Standardisation / International Electro-technical Commission) and TIA (Telecommunications Industry Association.In addition, this team is responsible for the management of Goods In & Inventory managementfor the Technical spaces and Data centres
Technical duties
Follow and provide advice and guidance to the Technical team, 3rd party engineers, and IT Project managers on:- Location specific network infrastructure (copper, fibre, switches routers)- Building regulations & consternates within public sector / NHS- Follow safe working practices within the Communications rooms and data centresAssist with the management of the assigned areas of the estate:- Maintaining all Communications Rooms and Data Centres to documentedstandards- Maintaining a safe working environment for all Technical SpacesEscort and supervise 3rd party engineers on site :- Ensuring adherence to IT Standards.- Ensuring standards and documentation are consistently and continuously maintained- Escalating any non compliance concernsAssist the Technical team in ensuring Communications rooms and Data centres are kept secureWork independently to assess risks / issues where appropriate and also know when to escalate to other senior members to resolve / manageResponsible for the monitoring and evaluation of power, cooling, earthing and bonding including UPS (uninterruptable power supply and generators)Work independently to react and to resolve issues with minimum service interruption and work within ITIL processes to feedback the resolution to stakeholders within agreed SLAsAble to work independently on small projects and manage own workload to ensure taskcompletion in a timely fashionAssist with all corrective, preventative and planned maintenance for Technical Spaces and associated equipment such as:- UPS devices- Climate and Environmental monitoring systems- Power distribution units- Swipe card access systems- Key access systemsAssist the Telecoms team in independently:- Tracing and installation and fault finding of network patching (Cat5e- Cat6a and Single mode and Multimode fibre in complex high priority installations) while minimising the risk of any service interruptions- Installation of telephony equipment (IP phones, analogue phones, call centrephones, fax machines, alarm lines)Administrative dutiesTo assist the Technical Space Manager in the management of capacity / space planning for the Communications Rooms and Data Centres in their assigned areaFor the assigned areas of the estate be responsible for:- Maintaining the Technical Space Service Catalogue- Assisting with maintaining an effective Risk Management for the Technical Spaces Asset Base- Implementation of change and service transition for the Technical Spaces Service Catalogue- Checking and maintaining access to all Technical Spaces- Updating documentation of all work procedures for Technical spaces
Adhere to agreed SLAs where defined and update the Trusts Service Desk CallLogging System regularlyAssist the Technical Space team in the management of inventory storage & security in the assigned area of the GSTFT estateMaintain, update and continually improve the trust wide Technical Space documentation setMaintain a safe working environment for all Technical SpacesEnsure all work adheres to established standardsAuditing and documentation of cw1308 jumper fields and network patching to a highlevelProvide reports to the Technical space manager on capacity/ stores/ patching
