Job summary
We are looking to recruit an enthusiastic team player to join our patient transport services team at Royal Brompton hospital, London. You must be a professional, caring and dedicated individual working Monday to Friday who has excellent customer service skills.
The successful candidate would work as part of our administration team, responsible for ensuring patients are eligible to access our ambulance services, have the ability to use dispatch booking systems & patient administration systems. Handle patient queries with a high standard of empathy and understanding with a good outcome focusing on customer satisfactory at all times. You must have a good phone manner and excellent communications skills to apply for this position.
Main duties of the job
The main duties for this position are to carry out eligibility assessments for patients to access ambulance transport services, organise patient journeys using our ambulance dispatch system, organising car services on behalf of staff and patients that have had financial approval from senior management. organise courier services on behalf departments within Royal Brompton and Harefield hospitals, responsible for transporting medical and non-medical packages and documents, that are transported in a safe and efficient manner that is of a high standard and cost-effective. The position also requires the post holder to organise patient parking for Royal Brompton hospital patients, using our in-house parking management system.
About us
Essentia has a fundamental role in supporting the activities of the Trust. Essentia's focus is on providing a high-quality hospital environment and a high-quality hospital experience for our patients: through setting imaginative standards in the physical and built environment, through a programme of improvements to the range of support services, and by fostering a strong overarching patient-focused approach.
The Non-Emergency Patient Transport Service (NEPTS) is part of Essentia. Our patient transport service is available for all patients who cannot travel to or from our hospitals using any other method of transport because of their medical or mobility condition, or because their medical condition would otherwise worsen with little or no notice. All requests for patient transport are assessed on medical need. Patient transport vehicles operate with appropriate staff and equipment. As patients have diverse needs, we provide a range of vehicles such as cars, wheelchair accessible cars, ambulances, high-dependency units and use specialist equipment such as wheelchairs, stretchers, carry chairs and stair climbers
Details
Date posted
04 June 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£31,944 to £34,937 a year per annum inc HCA
Contract
Permanent
Working pattern
Full-time
Reference number
196-A&C872
Job locations
Royal Brompton Hospital
Sydney Street
London
SW3 6NP
Employer details
Employer name
Guy's and St Thomas' NHS Foundation Trust
Address
Royal Brompton Hospital
Sydney Street
London
SW3 6NP
Employer's website
https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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