Guy's and St Thomas' NHS Foundation Trust

Site Soft Services Manager

The closing date is 09 June 2025

Job summary

Do you have strong experience in managing large and complex soft facilities management teams?

Do you have a background in Catering and Housekeeping along with experience in managing budgets?

If you thrive in fast-paced, driven environments, able to deliver and can quickly adapt to changing environments, this could be the role for you.

You will need to communicate clearly and confidently with stakeholders at all levels, be organised, passionate, an innovative thinker and eager to drive teams.

Responsible for the management of a diverse group of staff and professions, delivering highly complex operational services, you will join a dynamic and skilled team and have the opportunity to build on the strengths of the current services.

You will be flexible to adapt to future changes to ensure the needs and objectives of the Trust are met.

St Thomas' Site Soft Services provides critical front-line operational services which have a fundamental role in supporting clinical activities within the Trust. Our focus is on providing a high quality hospital environment and experience for patients, achieved by setting new and improved standards and by fostering a strong overarching patient-focused approach.

Main duties of the job

Support the Head of Site Soft Services in providing strategic leadership and direction for Housekeeping and Patient Food Services, in St Thomas' SoftServices to ensure the delivery of an effective, high quality and cost-effective service to Essentia sites including internal and external clients.
Agree annual service requirements with Head of Site Soft Services and SiteGeneral Manager for the provision of soft facilities management services to agreed delivery and operating standards.
Ensure operational plans and objectives are in place for all service teams and their services and ensure they are monitored and aligned to the appraisal process.
Lead the development, provision and operational management of Soft FM services to GSTT and Evelina London Children's Hospital.
To undertake a range of specific projects, some of which will be complex in nature, to develop policies, systems and procedures which are compatible with the existing and strategic direction and have an impact Trust-wide.
Ensure staff structures are organised to achieve maximum effectiveness in delivering Essentia's objectives.
Manage budgets and ensure expenditure and income is within the agreed financial plans and budget. Continually seek cost and quality efficiencies.

About us

We offer a dynamic challenging job, in a fast moving, flexible working environment. We have a strong commitment to your personal and professional development.

In addition, we offer excellent benefits, such as:o A minimum of 27 days annual holiday allowance (not including bank holidays), plus the option to buy and sell. Increasing to 29 days after 5 years and 33 days after 10 yearso The NHS Pension Scheme - one of the most generous and comprehensive in the UK. When you start working for the NHS you automatically become a member and you will get an excellent package of pension benefits.o Interest free Season Ticket Loano Long Term Service Awardso Subsidised on-site nurseries and childcare voucherso A comprehensive staff health and well-being programme, '5 ways to a healthier YOU'o Ride to work schemeo Employee assistance programmeo Free staff counselling serviceo Free stop smoking service

Our Trust values: We are Caring, Ambitious, Inclusive

If you would like to join the team, please apply online.

Previous applicant need not apply

Date posted

30 May 2025

Pay scheme

Agenda for change

Band

Band 8b

Salary

£70,387 to £80,465 a year p.a inc HCA

Contract

Permanent

Working pattern

Full-time

Reference number

196-ESS1571-S

Job locations

St Thomas' Hospital

Westminster Bridge Road

London

SE1 7EH

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

Person Specification

Experience

Essential

Direct senior management experience within a facilities/hotel services environment, with responsibility for 200+ personnel, budgetary control, training and disciplinary procedures.
Extensive in-depth demonstrable success in delivering change and performance with and through management teams, by engaging them in the strategic direction and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback

Desirable

Management of a hotel services operational service within an NHS or healthcare environment.

Qualifications

Essential

Master's Degree or Post Graduate Diploma in Management Studies and/or demonstrable experience within a large facilities department.

Desirable

Member of relevant professional organisation.

Skills

Essential

Highly developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and enable them to understand the Trust's and your performance expectations
Ability to think and plan strategically, tactically and creatively, and to prioritise work programs in the face of competing demands.
Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working.

Person Specification

Experience

Essential

Direct senior management experience within a facilities/hotel services environment, with responsibility for 200+ personnel, budgetary control, training and disciplinary procedures.
Extensive in-depth demonstrable success in delivering change and performance with and through management teams, by engaging them in the strategic direction and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback

Desirable

Management of a hotel services operational service within an NHS or healthcare environment.

Qualifications

Essential

Master's Degree or Post Graduate Diploma in Management Studies and/or demonstrable experience within a large facilities department.

Desirable

Member of relevant professional organisation.

Skills

Essential

Highly developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and enable them to understand the Trust's and your performance expectations
Ability to think and plan strategically, tactically and creatively, and to prioritise work programs in the face of competing demands.
Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

St Thomas' Hospital

Westminster Bridge Road

London

SE1 7EH

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

St Thomas' Hospital

Westminster Bridge Road

London

SE1 7EH

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)