Job summary
We are looking to recruit friendly individuals who will demonstrate a caring and compassionate approach to work, primarily in our private patients' ward. You will be involved in all aspects of the food and beverage service to patients, undertaking the preparation for the service of breakfast, lunch and dinner.
Other areas of work may include the delivery of function food to all areas of the hospital and assisting in retail areas when required. You will have varied responsibilities, and therefore, a positive and cheerful attitude is a must, along with a drive to improve the patient experience.
These are all challenging but rewarding jobs and would be ideally suited to motivated team players. Previous experience within a busy catering environment would be beneficial (but not essential). A Level 2 Award in Food Safety for Catering is essential.
Main duties of the job
As a Retail Catering Assistant in the NHS, you will be responsible for providing excellent customer service while ensuring high-quality food and beverages are prepared, presented, and served to patients, staff, and visitors. The role involves working in the hospital's retail catering environment (e.g., cafeteria, food kiosks, vending services), supporting the operational needs of the catering service, and maintaining hygiene and safety standards.
About us
The atmosphere at Guys and St Thomas' NHS Foundation Trust is warm, inclusive, and patient-focused. Our staff members work collaboratively across various departments to deliver the highest standard of care, ensuring patients feel valued and supported throughout their journey. The hospital's environment is one where innovation thrives and where your contributions are appreciated and celebrated. Whether you're working directly with patients or in a behind-the-scenes role, you'll find a culture of mutual respect, teamwork, and compassion.
The work ethic at Guys and St Thomas' NHS Foundation Trust is driven by a passion for excellence in healthcare. We are committed to maintaining high standards of care, professionalism, and accountability in all aspects of our work.
Working at Guys and St Thomas' NHS Foundation Trust means being part of a prestigious healthcare institution that truly values its staff. With a culture centred on care, respect, and collaboration, you'll have the opportunity to make a real difference while enjoying a fulfilling career.
Job description
Job responsibilities
-
To assist with the preparation and service of all foods, including raw ingredients required for staff and visitor food services. To ensure that all foods are always produced and served in a safe and hygienic manner.
To ensure an efficient service to all patients, staff and visitors to their satisfaction in the restaurant, coffee shop and outpatients snack bar at the hours specified by the Trust.
To ensure accurate completion of sales transactions using manual and electronic cash register systems, and assist in the control of income as detailed by the Trust Policy
To ensure the service meets the food safety and health and safety rules and regulations
To assist in ensuring all food, beverages, menu display, utensils, and commodities are available for the catering service.
General cleaning of service areas and related equipment, adhering to COSHH regulations.
Play an active part in marketing the restaurant and retail services, including the presentation, display and delivery of services
Job description
Job responsibilities
-
To assist with the preparation and service of all foods, including raw ingredients required for staff and visitor food services. To ensure that all foods are always produced and served in a safe and hygienic manner.
To ensure an efficient service to all patients, staff and visitors to their satisfaction in the restaurant, coffee shop and outpatients snack bar at the hours specified by the Trust.
To ensure accurate completion of sales transactions using manual and electronic cash register systems, and assist in the control of income as detailed by the Trust Policy
To ensure the service meets the food safety and health and safety rules and regulations
To assist in ensuring all food, beverages, menu display, utensils, and commodities are available for the catering service.
General cleaning of service areas and related equipment, adhering to COSHH regulations.
Play an active part in marketing the restaurant and retail services, including the presentation, display and delivery of services
Person Specification
Education & Qualifications
Essential
- GCSE grades A-C in English and Mats
- NVQ -Customer Services Certificate
Desirable
- NVQ in basic Catering skills
Experience and Knowledge
Essential
- Experience of working restaurant/cafeteria/ ward environment
- Knowledge of Health and Safety, Food Safety rules and regulations
Desirable
- Previous experience NHS catering services
Skills and Abilities
Essential
- Able to maintain set standards for a high level of food services
- Ability to prioritize work and manage the day-to-day service
Desirable
- Excellent people skills and be a team player
Person Specification
Education & Qualifications
Essential
- GCSE grades A-C in English and Mats
- NVQ -Customer Services Certificate
Desirable
- NVQ in basic Catering skills
Experience and Knowledge
Essential
- Experience of working restaurant/cafeteria/ ward environment
- Knowledge of Health and Safety, Food Safety rules and regulations
Desirable
- Previous experience NHS catering services
Skills and Abilities
Essential
- Able to maintain set standards for a high level of food services
- Ability to prioritize work and manage the day-to-day service
Desirable
- Excellent people skills and be a team player
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
