Guy's and St Thomas' NHS Foundation Trust

Patient Pathway Coordinator - Diagnostic Centre

The closing date is 26 May 2025

Job summary

To work as part of the Diagnostic Centre admin team in the scheduling of appointments for both NHS and private patients for a wide range of diagnostic tests in accordance with waiting time guidelines.

To communicate directly with patients and members of staff at all levels.

To ensure accuracy of data and records and that confidentiality is maintained at all times.

To provide efficient and accurate administrative and clerical support to the clinical teams, with the effect that a quality service is maintained within the centre.

To maintain good working relationships with internal and external departments, dealing with all queries in a professional manner.

To abide by the Trust's core behaviours for staff and all other Trust policies including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices and health and safety policies.

Please Note: Vacancy may close early due to high numbers of applications

Main duties of the job

Patient/customer care (both direct and indirect)

o To cross cover receptions and Diagnostic Centre areas.

o Greeting patients arriving for examinations, completing a three-point check and providing appropriate paperwork for their appointment. Ensuring a high standard of customer service to all patients and visitors at all times

o To accurately co-ordinate and schedule appointments on our hospital systems ensuring to validate administrative pathways as required.

o To monitor, update and reschedule DNA appointments daily.

o To register new patients when necessary and assist with the transfer of images to and from outside organisations.

o To provide administrative support as required to the diagnostic centre teams.

o To check waiting areas are clean and tidy and maintain a safe, pleasant environment for patients/visitors.

o To assist private patients making payments when required and to receive and send relevant documentation/forms.

o To prepare appointment lists, ensuring that all the appropriate paperwork is available.

o To assist radiographers and consultants with administrative matters when required.

o To assist with recording and collating data on a range of subjects within the department (e.g. waiting time audits).

o To check waiting areas are clean and tidy maintaining a safe and pleasant environment for patients, visitors.

o Any other duties that may become necessary following discussion with departmental managers.

About us

Trust mission

To be the leading national and international centre for the diagnosis, treatment and care of patients with heart and lung disease, creating and disseminating knowledge through research and education.

Date posted

14 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£31,944 to £34,937 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

196-A&C853

Job locations

Royal Brompton Hospital

Sydney Street

London

SW3 6NP

Job description

Job responsibilities

Patient/customer care (both direct and indirect)

To cross cover receptions and Diagnostic Centre areas.

Greeting patients arriving for examinations, completing a three-point check with patients and providing them with appropriate

paperwork for their appointment. Ensuring a high standard of customer service to all patients and visitors at all times

To accurately co-ordinate and schedule appointments on our hospital systems ensuring to validate administrative pathways as required.

To monitor, update and reschedule DNA appointments daily.

To register new patients when necessary and assist with the transfer of images to and from outside organisations.

To provide administrative support as required to the diagnostic centre teams.

To check waiting areas are clean and tidy and maintain a safe, pleasant environment for patients/visitors.

To assist private patients making payments when required and to receive and send relevant documentation/forms.

To prepare appointment lists, ensuring that all the appropriate paperwork is available.

To assist radiographers and consultants with administrative matters when required.

To assist with recording and collating data on a range of subjects within the department (e.g. waiting time audits).

To check waiting areas are clean and tidy maintaining a safe and pleasant environment for patients, visitors.

Any other duties that may become necessary following discussion with departmental managers.

Policy Development

To be familiar with all Trust and Directorate policies and to abide by them.

Communication

To liaise with wards, other departments, internal and external clinical teams and GPs.

Manage inbound phone calls and email communication.

To deal courteously, efficiently, competently, and confidentially with all enquiries, assessing priorities and initiating action as required.

To attend relevant scheduling meetings and complete related actions.

To be aware of the departments aims and research capabilities, so patients can receive appropriate information.

To respect the privacy and dignity of patients whilst carrying out duties.

To send letters/reports to referring hospitals/GPs.

To be responsible for sending and collecting departmental post.

To participate fully as a team member, sharing knowledge and information and supporting colleagues to promote a cohesive team and the achievement of team objectives as required.

Service Development

To contribute ideas to help improve quality of patient care.

Participate in relevant audit and quality improvement initiatives/data collection.

To undertake and attend mandatory training and any other training deemed necessary by the departmental managers.

To undertake relevant training for IT systems in place and under development.

Resource Management

To ensure stock levels of essential resources such as stationery, patient forms, etc are maintained.

To ensure office and reception areas are user friendly and kept organised.

To adhere to departmental and directorate procedures for the use of supplies and equipment to promote the effective and efficient use of resources in a timely and organised fashion.

To be able to prioritise and organise workloads in order to meet set deadlines and targets.

Information management

To use a range of Microsoft Office, Intranet and Hospital IT systems to enable efficient working.

Maintain and update the computerised scheduling system and other IT systems, ensuring arrival/seen/non-attenders and cancellations are accurately updated.

To be responsible for the accurate input of patient data, processing the radiology results and other relevant information into the Hospital Information Systems and patient case notes.

To have an active email account that can be used to convey and receive information to relevant colleagues.

Participate in the collection of audit and research data.