Job summary
Are you looking to join an ambitious team in one of the most complex and large NHS Trusts in the UK. Guy's and St Thomas' NHS Foundation and the 'Smart Together' Shared Service is embarking on an exciting transformation journey to develop common systems, processes and procedures and to embrace new ways of working to ensure alignment to the national models of procurement that are emerging within the NHS.
We arenow looking for an individual to join our customer service team within the Performance Excellence function of the Procurement and Supply Chain department.
Main duties of the job
This role is to provide outstanding customer service to the organisation and wider partners by running the customer helpdesk to ensure our department supports the trust and the wider organisations to have what they need to deliver world class patient care. This role involves a variety of administrative, support and delivery tasks required to successfully deliver a sector leading procurement service. The role will be part of an important function, allowing trust colleagues to successfully do their jobs by:
Supporting the management of all helpdesk activities and providing advice and guidance to support an efficient helpdesk service.
Providing excellent customer services to our internal customers, and dealing professionally with external suppliers
Utilisation of the Shared Service systems and tools and interaction with a wide range of stakeholders across the Shared Service, ICS and the supply base.
The applicant will also work collaboratively with the Buying and Catalogue Team functions to ensure seamless operations, supporting the organisation's mission to deliver world-class patient care.
The role will require the applicant to have top class communication skills with a strong knowledge and experience of NHS procedures, systems, legislation and guidance.
The role requires a willingness to contribute a positive and enthusiastic attitude and the applicant must be reliable, pro-active and enjoy working in a busy team.
About us
- Be part of an inclusive department with a flexible hybrid working approach and great annual leave offer, fostering a healthy work-life balance.
- Access to individual development opportunities and mentorship for career progression.
- Access to a great salary and an NHS pension.
Job description
Job responsibilities
A full Job Description and Personal Specification can also be downloaded.
* Smart Together is a shared procurement and supply chain service hosted by Guys and St Thomas NHS Foundation Trust, one of the leading hospitals in the country and serve the hospitals across south east London.
Smart Together currently provides its services to GSTT and 4 other NHS Trusts, namely, Lewisham & Greenwich NHS Trust, Great Ormond Street Hospital for Children NHS Foundation Trust, Oxleas NHS Foundation Trust and South London & Maudsley NHS Foundation Trust.
Job description
Job responsibilities
A full Job Description and Personal Specification can also be downloaded.
* Smart Together is a shared procurement and supply chain service hosted by Guys and St Thomas NHS Foundation Trust, one of the leading hospitals in the country and serve the hospitals across south east London.
Smart Together currently provides its services to GSTT and 4 other NHS Trusts, namely, Lewisham & Greenwich NHS Trust, Great Ormond Street Hospital for Children NHS Foundation Trust, Oxleas NHS Foundation Trust and South London & Maudsley NHS Foundation Trust.
Person Specification
Education and Qualifications
Essential
- Educated to Diploma Level in customer service, or administration or other related qualification or equivalent experience.
- Or has a vocational Level 3 or equivalent; plus, knowledge of purchasing requirements, organisational policies and procedures
- Knowledge and experience to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures.
- Hold evidence of having achieved an A*-C GCSE or equivalent in Math and English.
Desirable
- Evidence of continuing professional development
Knowledge and Experience
Essential
- Experience working as part of a team and the ability to develop contacts and build networks.
- Administrative experience and a good level of IT literacy, including Microsoft Office applications, in particular Excel and Word.
Skills
Essential
- Strong spoken and written communication skills and social skills.
- Good interpersonal skills with the ability to communicate and work effectively across teams.
- Excellent organisational skills with the ability to work under pressure.
Person Specification
Education and Qualifications
Essential
- Educated to Diploma Level in customer service, or administration or other related qualification or equivalent experience.
- Or has a vocational Level 3 or equivalent; plus, knowledge of purchasing requirements, organisational policies and procedures
- Knowledge and experience to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures.
- Hold evidence of having achieved an A*-C GCSE or equivalent in Math and English.
Desirable
- Evidence of continuing professional development
Knowledge and Experience
Essential
- Experience working as part of a team and the ability to develop contacts and build networks.
- Administrative experience and a good level of IT literacy, including Microsoft Office applications, in particular Excel and Word.
Skills
Essential
- Strong spoken and written communication skills and social skills.
- Good interpersonal skills with the ability to communicate and work effectively across teams.
- Excellent organisational skills with the ability to work under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
