Senior Digital Transformation Manager – Clinical Workflow Optimisation

Job description

Job responsibilities

Technical subject matter expertise

1. Provide subject matter expertise (SME) in the following areas;

a. Digital optimisation and transformation, including an understanding of risk management and good governance for digital programmes

b. Improvement science and business performance systems, particularly applied in Healthcare including Lean and Six Sigma

c. Project and programme management (including using agile methodology)

d. Evaluation and Measurement

e. Design Thinking and Experience-based co design and/or Patient and Public Engagement

f. Commercial and contracting

2. Lead on the production of collateral, policies and tools in relation to the areas of subject matter expertise which are useable by other members of the Delivery Team and the wider organisation.

3. Lead on the development and maintaining of SME community of practice in relation to the areas mentioned above, being the custodian of relevant best practice methodologies and supporting others to use them.

4. Develop internal and external networks to support the consistency and quality of work aligned to the SME area(s) and maximise our impact and reputation.

Developing partnership working with Data, Technology & Information team (DT&I)

1. Lead on identifying, developing and maintaining stakeholder relationships on behalf of the CITI Delivery function with key IT leaders

2. Act as a key CITI link to the DT&I Management team and maintain an excellent understanding of the governance and data structures that support the management of operations, improvement and transformation.

3. Maintaining a deep expertise in the delivery of technology services in the organisation

4. Act as an expert to CITI colleagues in advising on DT&I governance requirements to deliver digital change programmes

5. Inform the identification, prioritisation and development of digital improvement and transformation programmes.

Programme planning responsibilities

1. Lead the development and utilisation of a strategy, aims and objectives for CITI digital delivery programmes, including research and development to identify, develop and promote best practice.

2. Lead a range of complex projects and programmes related to Trust services, and utilise the transformation and / or improvement science methodology(-ies) as the basis for the management of programmes through their entire lifecycle.

3. Carry out analysis to develop business cases for new areas of work and document and present to relevant authorities using prescribed formats.

4. Lead other members of the programme team in carrying out rigorous project planning, identifying all activities, setting milestones and identifying activity owners.

5. Monitor and track project progress against the programme plan, making adjustments if targets are not met, and providing recommendations for adjusting plans, strategies or programmes to the relevant governance forum.

6. Use project management experience and expertise to continuously improve the approach to project management and delivery, using methodologies suitable for digital programmes.

7. Use knowledge of change lifecycle to plan for and ensure sustainable change on all CITI programmes (including an element of capability building in the Clinical Groups).

Manage programme risks and issues, maintaining logs and communicating escalations clearly

1. Establish the appropriate governance structure for the programme, and mobilise relevant senior stakeholders to sponsor, lead the governance and drive the programme.

2. Ensure best practices in data management are implemented across all digital programmes

3. Manage programme risks and issues, clearly documenting and communicating escalations to senior programme management as required.

4. Work with Programme Leads, Programme Managers, IT leadership & Clinical Group Executives to resolve and mitigate challenges.

5. Escalate risks as appropriate to other governing bodies and relevant stakeholders across the organisation and externally.

Please refer to Job Description for full information.

Person Specification

Education Qualifications

Essential

• Educated to masters level in relevant field and/or demonstrable experience at this level
• Highly specialist and expert digital programme management knowledge acquired through a programme-management qualification (such as MSP, PRINCE2, APM) or relevant experience

Experience

Essential

• Significant and demonstrable experience of managing digital transformation and improvement programmes in a complex organisation, and in the development and monitoring of output and outcome measures.
• Technical subject matter expertise skills acquired through demonstrable experience in digital transformation and optimisation
• Comprehensive ability to present complex information in a high impact, understandable and concise manner, drawing on different writing styles including reports and presenting plans, procedures and strategies
• Substantial experience of staff leadership and management across programme and / or operational management

Skills/Knowledge/Abilities

Essential

• Demonstrable experience to motivate and engage with individuals and teams and to challenge current ways of working and produce innovative solutions and ideas
• Ability to work flexibly in a fast changing environment, prioritise workloads and resource them in response to changing demands and requirements.
• Excellent strategic communication skills (written, oral, presentation, facilitation), networking and negotiation skills with a track record in consistently delivering performance targets and writing complex business cases, policies and change.
• Ability to plan and organise a varied workload effectively to meet deadlines in the short and long term and react to changing demands and work priorities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Education Centre

75-79 York Road

London

SE1 7NJ

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)