Job summary
We have an exciting opportunity for you to join our team as a Deputy Applications Manager in the Outpatients area within the Information Technology Clinical Systems (ITCS) directorate. This position is a unique opportunity to develop your experience in programme management within the NHS and to support the continued stabilisation of the Epic Electronic Health Record (EHR).The successful candidate will have a proven track record of delivering multiple projects on time, with minimal supervision. It is key that candidates have NHS System knowledge and are able to suggest ways to improve current workflows.The post holder is responsible for supporting and coaching the team to develop their analytical skills and ensuring timely delivery of build; ensuring design integrity within their area; managing key stakeholder relationships and expectations while resolving conflict when necessary; managing any non-Epic systems within their remit; working with MDI, GSTT, KCH and ITCS technology teams.As a Deputy Applications Manager for the Clinical Systems team, the post holder has overall responsibility for the team that configures the Epic modules as well as other software applications related to the areas of care delivery within which their role is based.Please note this role requires hybrid working with a 50/50 split and will necessitate travel between Guy's and St. Thomas', King's College Hospital and Royal Brompton and Harefield sites.Interviews: 16 and 19 May, 2025
Main duties of the job
The ITCS team support and maintain a portfolio of Epic and non-Epic solutions and products that are essential to the smooth running of multiple busy, cutting-edge, highly digitised services across GSTT and KCH. We are seeking those who have a strong aptitude for digital systems and are natural born problem solvers. Equally as important to these skills will be your understanding of workflow and processes required in an acute NHS Trust and/ or community settings. You must be able to juggle multiple, sometimes conflicting deadlines and maintain strong working relationships across the wider end user community as well as others within the programme team. Experience in project management and/or change management methodologies and techniques together with experience of managing team members are essential for this role.
As a Deputy Applications Manager for the Clinical Systems team the post holder has overall responsibility for the team who will configure the Epic modules and other software applications for the areas of care delivery within which their role is based. This will involve line management of a number of analysts, who you will support, coach and mentor to achieve the team's goals. Key duties will involve working closely with external stakeholders to review, design, configure, test and deploy workflows and clinical content within Epic.
Accreditation in an Epic module is essential - preferably in Ambulatory.
About us
Guy's and St Thomas' NHS Foundation Trust (GSTT) and King's College Hospital NHS Foundation Trust (KCH) are two of London's largest and busiest teaching hospitals, with a long and proud history, international reputations for their speciality services, teaching and research excellence, and a strong profile of local services to local residents in South East London. Together the Trusts have an annual turnover of nearly £3bn and employ around 49,000 staff, with main GSTT sites at St Thomas' Hospital and Guy's Hospital, and main KCH sites at King's College Hospital, Denmark Hill, the Princess Royal University Hospital, Bromley and Orpington Hospital. The Trusts are key partners within King's Health Partners AHSC(KHP), and Guy's and St Thomas' merged with the Royal Brompton and Harefield NHS FT (RBH) in the Spring of 2021.
The two Trusts share a Chief Digital Information Officer (CDIO) and a vision for digital services that are lean and agile, that maximise the benefits of a shared service operating model, and deliver the digital ambition for both Trusts. This ambition is supported by a forward-looking and strategic approach, and significant investment in a new Electronic Health Record (EHR) which will catalyse a programme of work across both Trusts to transform the way technology and data is used across our services.
Job description
Job responsibilities
The post holder will be responsible for:
Supporting and coach the analyst team to maintain their Epic Accreditation and develop their analytical skills.
Managing, co-ordinating and leading the {Area/Specialty} multi-disciplinary configuration team ensuring a consistent approach to the configuration and integration between the modules and across the wider team.
Leading complex build and configuration that requires more developed specialist skills and experience in Epic configuration.
Managing, co-ordinating and leading a team of Analysts to ensure build is on time.
Taking responsibility to ensure design integrity.
Analysing and suggest ways to improve current workflows and working practices with clinical and operational leaders.
Working with the key stakeholders to analyse, negotiate and facilitate agreement for change to high-impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary.
Preparing for testing of the system to ensure it is safe, usable, secure and robust including the preparation of all test scripts.
Testing of your area, plus the integration across all the modules to ensure care pathways are tested end to end.
Supporting complex Epic software demonstrations and present information on the teams progress adapted in a way in which makes it easy for the audience to understand.
The post holder will also be responsible for managing a selection of non-Epic systems within their team, working with MDI, GSTT, KCH and ITCS technology teams; and overseeing the work of the Band 7 Analysts and Band 6 Support Analysts in this role. In particular it will involve:
Participating in, and sometimes leading, regular process review, feedback and system development meetings both within the systems team and with external stakeholders.
Helping to direct, and sometimes directing, careful planning for systems implementation and the roll-out process
See the full job description and person specification for more details
Job description
Job responsibilities
The post holder will be responsible for:
Supporting and coach the analyst team to maintain their Epic Accreditation and develop their analytical skills.
Managing, co-ordinating and leading the {Area/Specialty} multi-disciplinary configuration team ensuring a consistent approach to the configuration and integration between the modules and across the wider team.
Leading complex build and configuration that requires more developed specialist skills and experience in Epic configuration.
Managing, co-ordinating and leading a team of Analysts to ensure build is on time.
Taking responsibility to ensure design integrity.
Analysing and suggest ways to improve current workflows and working practices with clinical and operational leaders.
Working with the key stakeholders to analyse, negotiate and facilitate agreement for change to high-impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary.
Preparing for testing of the system to ensure it is safe, usable, secure and robust including the preparation of all test scripts.
Testing of your area, plus the integration across all the modules to ensure care pathways are tested end to end.
Supporting complex Epic software demonstrations and present information on the teams progress adapted in a way in which makes it easy for the audience to understand.
The post holder will also be responsible for managing a selection of non-Epic systems within their team, working with MDI, GSTT, KCH and ITCS technology teams; and overseeing the work of the Band 7 Analysts and Band 6 Support Analysts in this role. In particular it will involve:
Participating in, and sometimes leading, regular process review, feedback and system development meetings both within the systems team and with external stakeholders.
Helping to direct, and sometimes directing, careful planning for systems implementation and the roll-out process
See the full job description and person specification for more details
Person Specification
Qualifications/ Education
Essential
- Epic Certification/Accreditation
- Educated to degree level in a relevant subject plus master's degree level or equivalent experience working within the NHS at a senior level
Desirable
- Project management qualifications: PRINCE2 Practitioner plus MSP Practitioner or Certificate in PPM; or APM Certificated Project Manager; or PMI Project (PMP) or PMI Programme Professional (PgMP)
Experience
Essential
- Extensive/proven experience of developing long term strategic plans which involves cross organisation impact using appropriate methodologies ideally Enterprise EHR software
- Experience of delivering a workstream of activity within in a major programme framework
- Evidence of working sensitively but effectively with professional staff in a diverse environment.
- Demonstrable experience of making significant judgements involving highly complex facts or situations requiring analysis and interpretation from a range of options
- Experience of successful direct and matrix management of several staff from own levels and disciplines both internally and externally and supplier departments or organisations, including appraisal, coaching and the application of related personnel policies
Knowlege & Skills
Essential
- Confident, robust and resilient and with the drive to complete
- Ability to command respect and to create a sense of community amongst the members of the project team
- A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority
- Confidently facilitate workshops, generating enthusiasm and support from participants
- Effective leadership, interpersonal and communication skills with the ability to work closely and effectively with staff at all levels and disciplines both internally and externally
- Well organised with a professional approach
- Ability to plan and schedule complex resourcing models
- Ability to demonstrate leadership and vision in a changing environment
Other
Essential
- Proven ability to work on own initiative and organise own and others workload, allocating work as necessary
- Professional calm and efficient manner Determination, perseverance, and resilience
- Flexibility, and the ability to handle a rapidly changing and ambiguous environment
- High level of work organisation, self-motivation, drive for performance and improvement, and flexibility in approach and attitude
Person Specification
Qualifications/ Education
Essential
- Epic Certification/Accreditation
- Educated to degree level in a relevant subject plus master's degree level or equivalent experience working within the NHS at a senior level
Desirable
- Project management qualifications: PRINCE2 Practitioner plus MSP Practitioner or Certificate in PPM; or APM Certificated Project Manager; or PMI Project (PMP) or PMI Programme Professional (PgMP)
Experience
Essential
- Extensive/proven experience of developing long term strategic plans which involves cross organisation impact using appropriate methodologies ideally Enterprise EHR software
- Experience of delivering a workstream of activity within in a major programme framework
- Evidence of working sensitively but effectively with professional staff in a diverse environment.
- Demonstrable experience of making significant judgements involving highly complex facts or situations requiring analysis and interpretation from a range of options
- Experience of successful direct and matrix management of several staff from own levels and disciplines both internally and externally and supplier departments or organisations, including appraisal, coaching and the application of related personnel policies
Knowlege & Skills
Essential
- Confident, robust and resilient and with the drive to complete
- Ability to command respect and to create a sense of community amongst the members of the project team
- A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority
- Confidently facilitate workshops, generating enthusiasm and support from participants
- Effective leadership, interpersonal and communication skills with the ability to work closely and effectively with staff at all levels and disciplines both internally and externally
- Well organised with a professional approach
- Ability to plan and schedule complex resourcing models
- Ability to demonstrate leadership and vision in a changing environment
Other
Essential
- Proven ability to work on own initiative and organise own and others workload, allocating work as necessary
- Professional calm and efficient manner Determination, perseverance, and resilience
- Flexibility, and the ability to handle a rapidly changing and ambiguous environment
- High level of work organisation, self-motivation, drive for performance and improvement, and flexibility in approach and attitude
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
