Service Manager - Integrated Local Services

Guy's and St Thomas' NHS Foundation Trust

The closing date is 27 April 2025

Job summary

A fantastic opportunity has arisen for two operational managers to join the Integrated Local Services directorate in aService Manager (SM) role. This role will sit as part of a directorate team of seven Service Managers, working both operationally and strategically within the Directorate.

Service Manager Job 1's portfolio includes the following clinical teams: Adults with Learning Disabilities, Health Inclusion Team (Refugee & Asylum Seekers, Homeless and High Intensity Users), and Tobacco Dependence / Stop Smoking.

Service Manager Job 2's portfolio includes the following clinical teams: Palliative Care, Pal@Home and Community Heart Failure.

To deliver in this role, you will need experience of working within multi-professional team and collaborative working with internal and external stakeholders. You will need to have a strong commitment to improving performance whilst remaining passionate about quality and safety. You will have a strong proven track record of inclusive leadership and staff management. You will have a proven history of successful operational management experience, and will demonstrate a high standard of communication and organisational skills, and an ability to use your initiative.

Main duties of the job

The Service Manager (SM) is accountable to the Deputy General Manager, General Manager and Clinical Leads. The purpose of the SM is responsibility for the day-to-day delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints.

The SM will also be responsible for delivering delegated improvements within a service to meet patient expectations as well as ensure the required capacity to meet key clinical performance targets.

The post holder will also offer a high level of support to the senior management team.

This role will also have opportunities to lead on directorate wide service improvement projects, work closely with local partners from Lambeth, Southwark and Lewisham Local Authority, optimise our new EPIC EHR system and design innovative data dashboards for high-quality performance management.

If you believe you have the skills, enthusiasm and ambition to join our team we would love to hear from you. We encourage applicants from all backgrounds.

About us

Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best-known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high-quality care, clinical excellence, research and innovation.

We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research's biomedical research centres, established with King's College London in 2007, as well as dedicated clinical research facilities.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

Date posted

22 April 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£54,320 to £60,981 a year p.a. inc HCA

Contract

Permanent

Working pattern

Full-time

Reference number

196-COF10706-S

Job locations

St Thomas' Hospital, Guy's Hospital and community sites

London

SE1 7EH

Job description

Job responsibilities

For further information about the job, including the main duties and responsibilities, please refer to the attached job description and person specification.

Job description

Job responsibilities

For further information about the job, including the main duties and responsibilities, please refer to the attached job description and person specification.

Person Specification

Education and Qualifications

Essential

Educated to degree level or equivalent knowledge, skills and experience or equivalent experience
Evidence of recent Continuing Professional Development.

Previous experience

Essential

Evidence of managing successful project and / or operational performance and improvement; including the development and monitoring of output and outcome measures.
Operational experience in managing specific services including design, development, implementation and management of change in a multi-professional environment.
Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management.

Desirable

Knowledge and understanding of the changing NHS environment.

Skills/ Knowledge/ Ability

Essential

Understanding and track record of successful change and project management.
Use analytical and judgement skills including understanding and application of complex statistical and numerical data
Excellent management skills including motivating and coaching staff and in HR processes
Excellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively.
Ability to find innovative ways of solving or pre-empting problems
IT literate, including competency in MS Office programmes and in particular in Excel.

Person Specification

Education and Qualifications

Essential

Educated to degree level or equivalent knowledge, skills and experience or equivalent experience
Evidence of recent Continuing Professional Development.

Previous experience

Essential

Evidence of managing successful project and / or operational performance and improvement; including the development and monitoring of output and outcome measures.
Operational experience in managing specific services including design, development, implementation and management of change in a multi-professional environment.
Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management.

Desirable

Knowledge and understanding of the changing NHS environment.

Skills/ Knowledge/ Ability

Essential

Understanding and track record of successful change and project management.
Use analytical and judgement skills including understanding and application of complex statistical and numerical data
Excellent management skills including motivating and coaching staff and in HR processes
Excellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively.
Ability to find innovative ways of solving or pre-empting problems
IT literate, including competency in MS Office programmes and in particular in Excel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information