Job summary
The Project Support Officer will provide day to day, face to face advice to teams implementing Martha's Rule (NHS England Programme), alongside administrative support.
They will have a special focus on component 3. (See NHSEngland.Martha's Rule).
The post holder will be an integral part of delivering Martha's rule NHS England requirements for the Trust, being responsible for driving project delivery, whilst balancing time constraints, scope, risk and quality.
Main duties of the job
Provide administrative support to the Martha's Rule Programme and other public health projects where appropriate.
Assist in project planning where appropriate. This may include co-ordinating, managing and attending meetings/sessions with a range of internal and external stakeholders.
Works to ensure equal accessibility to Martha's rule to all our patients, by being aware of (for example) language and culture barriers that may be abarrier to people using the service.
Acts as a first point of contact for queries.
About us
Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best-known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high-quality care, clinical excellence, research and innovation.We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.We have around 25300 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.
Job description
Job responsibilities
Provide administrative support to the Marthas Rule Programme and other public health projects where appropriate. Assist in project planning where appropriate. This may include co-ordinating, managing and attending meetings/sessions with a range of internal and external stakeholders. Works independently to resolve day to day problems seeking advice where appropriate. Lead on the planning and delivery of assigned projects, using appropriate service improvement techniques to support clinical groups and directorates in the identification of opportunities for improvement. Ensure the efficient running of the assigned groups by supporting the wider team and advise on the strategic delivery of their outputs to align with the quality strategy and key priorities of the Trust. Where appropriate, lead on developing and implementing policy and propose changes in conjunction with working groups which have wider implications for the Trust. Works to ensure equal accessibility to Marthas rule to all our patients, by being aware of (for example) language and culture barriers that may be a barrier to people using the service Support and encourage research and development of quality and assurance processes. Support and advise on policy/service developments adopted by the Trust from government departments and other external bodies. Acts as a first point of contact for queries. Disseminates information as directed. Develops and maintains computerised filing systems and resource library. Liaise with other directorates, provider services and partners. Is responsible for updating spreadsheets and producing basic monitoring reports for NHSE as directed by the Project Lead/s. Maintains and updates the relevant Trust intranet pages as appropriate,uploading documents and content. Develops and updates resources and training databases and is confident to coach and motivate others to participate effectively with the project. Supports assigned sub-committees and group meetings, including minute taking. Upholds an exceptional corporate image when dealing with both internal and external agencies and organisation, building key relationships and maintaining networks.
Job description
Job responsibilities
Provide administrative support to the Marthas Rule Programme and other public health projects where appropriate. Assist in project planning where appropriate. This may include co-ordinating, managing and attending meetings/sessions with a range of internal and external stakeholders. Works independently to resolve day to day problems seeking advice where appropriate. Lead on the planning and delivery of assigned projects, using appropriate service improvement techniques to support clinical groups and directorates in the identification of opportunities for improvement. Ensure the efficient running of the assigned groups by supporting the wider team and advise on the strategic delivery of their outputs to align with the quality strategy and key priorities of the Trust. Where appropriate, lead on developing and implementing policy and propose changes in conjunction with working groups which have wider implications for the Trust. Works to ensure equal accessibility to Marthas rule to all our patients, by being aware of (for example) language and culture barriers that may be a barrier to people using the service Support and encourage research and development of quality and assurance processes. Support and advise on policy/service developments adopted by the Trust from government departments and other external bodies. Acts as a first point of contact for queries. Disseminates information as directed. Develops and maintains computerised filing systems and resource library. Liaise with other directorates, provider services and partners. Is responsible for updating spreadsheets and producing basic monitoring reports for NHSE as directed by the Project Lead/s. Maintains and updates the relevant Trust intranet pages as appropriate,uploading documents and content. Develops and updates resources and training databases and is confident to coach and motivate others to participate effectively with the project. Supports assigned sub-committees and group meetings, including minute taking. Upholds an exceptional corporate image when dealing with both internal and external agencies and organisation, building key relationships and maintaining networks.
Person Specification
Previous Experience
Essential
- Previous experience of working within an administration function ideally within improvement or transformational projects in a complex organisation such as the NHS.
- Experience in planning and organization of straightforward activities (coordinate multi-disciplinary meetings, plan presentations).
- Demonstrates duties to other colleagues providing practical face to face training to end users.
Desirable
- Clear knowledge of NHS England Martha's rule Programme
- Experience of change management and embedding new processes
Qualifications/ Education
Essential
- Knowledge of administrative procedures: MS Office and specialized project management tools (i.e GANTT chart). Acquired through formal training or experience to diploma level equivalent.
- Communicates routine project information using persuasive skills and provides training to end users
- Knowledge and understanding of the changing NHS environment, strategy and policy agendas
Desirable
- Understanding of lean methodology
Skills/ Knowledge/ Ability
Essential
- Carry out day to day project duties including high visibility in the wards and communicating effectively with other staff members and patient engagement.
- Well-developed interpersonal skills with ability to network, work with and motivate a wide range of professionals; fostering collaboration and a participatory approach.
- Strong organisational and planning skills with the ability to flex to suit the changing situations.
- Assist the project leads in the development and preparation of the overall project plan and plan key workstream in relation to the project.
- Communicates information about the project in a development stage and provides training to users.
- Keyboard skills. Competency in MS Office programmes, interrogating a database and basic Excel skills.
Person Specification
Previous Experience
Essential
- Previous experience of working within an administration function ideally within improvement or transformational projects in a complex organisation such as the NHS.
- Experience in planning and organization of straightforward activities (coordinate multi-disciplinary meetings, plan presentations).
- Demonstrates duties to other colleagues providing practical face to face training to end users.
Desirable
- Clear knowledge of NHS England Martha's rule Programme
- Experience of change management and embedding new processes
Qualifications/ Education
Essential
- Knowledge of administrative procedures: MS Office and specialized project management tools (i.e GANTT chart). Acquired through formal training or experience to diploma level equivalent.
- Communicates routine project information using persuasive skills and provides training to end users
- Knowledge and understanding of the changing NHS environment, strategy and policy agendas
Desirable
- Understanding of lean methodology
Skills/ Knowledge/ Ability
Essential
- Carry out day to day project duties including high visibility in the wards and communicating effectively with other staff members and patient engagement.
- Well-developed interpersonal skills with ability to network, work with and motivate a wide range of professionals; fostering collaboration and a participatory approach.
- Strong organisational and planning skills with the ability to flex to suit the changing situations.
- Assist the project leads in the development and preparation of the overall project plan and plan key workstream in relation to the project.
- Communicates information about the project in a development stage and provides training to users.
- Keyboard skills. Competency in MS Office programmes, interrogating a database and basic Excel skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
