NEPTS Planner / Controller

Guy's and St Thomas' NHS Foundation Trust

This job is now closed

Job summary

We are looking for highly motivated and experienced Planner Controllers to join the busy 24/7 Non-Emergency Patient Transport Service (NEPTS) at Guy's and St Thomas'.

NEPTS is available for patients who cannot travel to or from our hospitals using any other method of transport due to their medical or mobility condition, or because their medical condition would otherwise worsen. All requests for patient transport are assessed on medical need. Transport is only provided for patients coming from their home addresses to our Trust sites in South East London, or patients being discharged from our South East London locations to anywhere in mainland UK.

The post holders will be members of a busy 24/7/365 control room and will ensure the day-to-day management of all patient transport journeys are in line with NEPTS key performance targets. They will ensure that all patient journeys are delivered in a safe and efficient manner whilst manging in-house ambulance productivity and subcontractor performance.

The post holders will be responsible for the management and smooth running of the controlling and planning function of the patient transport service, ensuring that all journeys are planned to take into consideration the service requirements (core NEPTS, High dependency, secure or paramedic) and the patient requirements (mobility, age, care packages, medical condition) assigning the correct resource to provide a safe patient transfer in and out of our Trust locations.

Main duties of the job

NEPTS Planners / Controllers are part of the Planning & Control Team that ensure the safe and efficient planning and allocation of over 1,000 patient journeys per day.

Use the NEPTS CLERIC system and transport tracking system for the daily management of NEPTS resources.
Responsible for dealing with all day to day operational issues and ensuring that processes and policies are adhered to and that targets are monitored and achieved.
Responsible for ensuring that resources and standards allocated to the team are properly and effectively deployed to deliver agreed outputs determined by Key Performance Indicators and to operate within agreed budgets.
Work proactively in ensuring all operational resources are used efficiently and identifying continuous ways of improving our patient journey planning and allocation protocols.

About us

Our patient transport service is available for patients who cannot travel to or from our hospitals using any other method of transport because of their medical or mobility condition, or because their medical condition would otherwise worsen. We provide the service to the Guys and St Thomas's sites including Renal and cancer services.

We are a large busy and friendly team with our own in-house transport team. We support each other and constantly strive to look for improvements in making our service the best it can possibly be for patients. We are part of the ISO9001 standards and with the processes we have in place our yearly external audits have enabled us to achieve positive results.

Date posted

04 April 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£35,964 to £43,780 a year p.a inc HCA

Contract

Permanent

Working pattern

Full-time

Reference number

196-ESS1533-S

Job locations

St Thomas' Hospital/Mandela Way

London

SE1 7EH

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Degree Or NVQ5 equivalent education

Desirable

Detailed understanding of the NEPTS system - CLERIC

Experience

Essential

Substantial Planning Controlling experience within a patient transport function in a large organisation
Previous experience in a supervisory role
Strong analytical skills with the ability to carry out root cause analysis
Developed customer care communication skills

Skills

Essential

Competent with Microsoft products
An experienced problem solver
Ability to deal with conflicting priorities and to organise and prioritise own & teams workload and meet strict deadlines
Highly motivated and ability to work independently
Displaying a strong commitment to making service performance improvements

Person Specification

Qualifications

Essential

Degree Or NVQ5 equivalent education

Desirable

Detailed understanding of the NEPTS system - CLERIC

Experience

Essential

Substantial Planning Controlling experience within a patient transport function in a large organisation
Previous experience in a supervisory role
Strong analytical skills with the ability to carry out root cause analysis
Developed customer care communication skills

Skills

Essential

Competent with Microsoft products
An experienced problem solver
Ability to deal with conflicting priorities and to organise and prioritise own & teams workload and meet strict deadlines
Highly motivated and ability to work independently
Displaying a strong commitment to making service performance improvements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information