Senior Pharmacy Assistant - Respiratory Medicine

Job description

Job responsibilities

Communication

To work effectively as a member of the Asthma and Allergy Pharmacy team.

To liaise with Asthma patients, healthcare professionals and homecare providers as required to facilitate provision of homecare medication for Asthma and allergy patients.

To always communicate with colleagues in a polite and courteous manner.

To attend to personal callers and telephone requests in a courteous manner and to communicate effectively with patients, carers, nurses, and doctors.

To act as a point of contact for Asthma and allergyhomecare patients, dealing with telephone calls and enquires promptly and efficiently, providing immediate response and referring on to the appropriate member of staff as necessary. This may include personal enquiries from patients and their relatives, calls from homecare providers and trust staff.

To generate letters, post Pharmacist led Asthma and allergy clinics and send these to patients, their GPs and referring centers and upload onto their electronic patient record.

To communicate with primary care to gather information regarding patients prescription use

Patient/customer care (both direct and indirect)

To regularly input data and maintain the databases in use by the Asthma and allergy pharmacy and CNS teams.

To be responsible helping to draft and print homecare prescriptions for asthma and allergy patients which have been requested by the homecare companies.

To liaise with GPs and secondary care providers to gather information on patients prescription .

Policy & Service development

To take part in the review of working practices and procedures for the Pharmacy department. To propose changes and assist senior staff in their implementation.

To assist senior staff with project work when required.

To follow Trust and Departmental policies and procedures.

To update Pharmacy Department standard operating procedures relating to pharmacy activity data as required.

To use initiative and deal with matters independently where possible, but to refer non routine enquiries to a more senior member of staff as appropriate.

To ensure that all required information is readily available for Specialist Commissioning reporting.

Resource management

To be responsible for inputting information/patient activity onto computerised systems and ensure accurate retrieval and distribution of information.

People management

To actively take part in the departments CPD program.

To attend relevant courses, training and business meetings as identified by your manager.

To take part in the training of Pharmacy and hospital staff as required.

Information management

To ensure that any information received from GPs or hospital doctors is uploaded to the electronic patient record as per agreed deadlines.

To ensure all patient and demographic details are checked and any amendments/corrections are carried out in an accurate and timely fashion.

Upload all relevant patient data into the appropriate database, as per agreed deadlines.

Actively contribute and participate in further development of electronic links with referring trusts and other hospital systems.

To be able to use pharmacy computer systems correctly, enter data accurately from prescriptions and ensure that data is stored and archived appropriately in accordance with Trust and departmental policies.

Research and development

To provide administration support to the Asthma and allergy teams with patient and administration audits for the development of new and revised processes in order improve service levels, quality of information and service levels.

Person Specification

Education & Qualifications

Essential

• Maths & English GCSE grade C/ 4 or equivalent qualification
• Committed to continual personal development

Desirable

• Working towards a recognised administration qualification e.g., NVQ

Skills and abilities

Essential

• Proficient in the use of Microsoft Office software
• Able to use a computer for extended periods of time.
• Good communication skills (written and verbal)
• Ability to use initiative
• Have a systematic approach to work organisation to ensure timely and accurate completion of tasks.
• Able to provide and receive information to inform staff, external organisations and patients/carers that may require tact and persuasion, where there maybe barriers to understanding.

Desirable

• Able to solve problems in a logical manner
• Able to make judgements involving facts or situations some requiring analysis

personal qualities

Essential

• Proven ability for team working, good interpersonal skills, adaptability, a positive "can do" attitude and a positive attitude to change.
• Able to prioritise workload and deal with non-routine tasks when they arise.
• Knowledge of one's limitations and ability to refer to other staff when appropriate.
• Ability to work quickly, calmly, and accurately under pressure.
• Able to deal with unplanned distractions
• Good interpersonal skills both and written and verbal.
• To be able to work to deadlines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

The Royal Brompton Hospital

Sydney Street

London

SW3 6NP

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)