Job summary
To support the Principal Pharmacy Homecare Technician with the running of the Pharmacy Homecare service. Prioritisation and management of duties, understanding needs and expectations of workload. Take an active and methodical approach in problem-solving. Provide appropriate support to Homecare staff when and where needed.
Main duties of the job
Work accurately and timely to complete tasks. Professional communication with patients, pharmacy staff, wider hospital teams and external companies. Work independently to complete tasks but also to cooperate with others in line with own work limitations. At all times work in accordance with Trust values, and procedures.
About us
Guy's and St Thomas' is among the UK's busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy's is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary's Hospital in Sidcup. St Thomas' has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children's Hospital.
Guy's and St Thomas' pharmacy departments are one of the largest and most renowned pharmacy within the UK.
The pharmacy procurement team are a centralised service who purchase medicines to the value of £130million per annum.
Job description
Job responsibilities
- Under the instruction of the Pharmacy Homecare Principal Technician, process homecare prescriptions and homecare invoices following standard operating procedures
- Collaborate with appropriate teams to resolve, refer and respond to all homecare queries from patients, staff, or homecare providers.
- To ensure that stock is virtually dispensed and precise costings of homecare medicines are booked through EPIC, and charged to the relevant providers, in line with standard operating procedures
- To liaise with creditor payments to ensure prompt payment of invoices according to the Trusts Standing Financial Instructions.
- To be responsible for ensuring that all clinical incidents, complaints and concerns for Homecare are reported, investigated, acted upon and learnt from
- Assist with auditing, reporting and data entry,timely and accurately.
- Provide support and supervision to pharmacy homecare team, including appropriate cover for the Principal Pharmacy Technician and in their absence.
- Liaise with clinical pharmacists, or clinical nurse specialists to highlight and refer clinical problems, ensure that requests are processed safely and prioritised to match clinical urgency.
- Take an active role in the management of Key Performance Indicators, and the performance management of Homecare companies
- Support specialist clinical pharmacists, when called upon, in providing relevant reports, utilising available IT resources available through Hyperspace and Willow
- Contribute to the development of electronic systems for managing homecare.
- Support the Pharmacy Homecare Principal Technician in ensuring that relevant risk management initiatives are taken to minimise all areas of risk within Homecare and in suggesting and implementing any improvements, where necessary.
- Provide clear, effective and professional communication, at all times, in written and verbal communication with patients, patients representatives, homecare provider personnel, all levels of internal staff including the rest of the pharmacy homecare team.
Job description
Job responsibilities
- Under the instruction of the Pharmacy Homecare Principal Technician, process homecare prescriptions and homecare invoices following standard operating procedures
- Collaborate with appropriate teams to resolve, refer and respond to all homecare queries from patients, staff, or homecare providers.
- To ensure that stock is virtually dispensed and precise costings of homecare medicines are booked through EPIC, and charged to the relevant providers, in line with standard operating procedures
- To liaise with creditor payments to ensure prompt payment of invoices according to the Trusts Standing Financial Instructions.
- To be responsible for ensuring that all clinical incidents, complaints and concerns for Homecare are reported, investigated, acted upon and learnt from
- Assist with auditing, reporting and data entry,timely and accurately.
- Provide support and supervision to pharmacy homecare team, including appropriate cover for the Principal Pharmacy Technician and in their absence.
- Liaise with clinical pharmacists, or clinical nurse specialists to highlight and refer clinical problems, ensure that requests are processed safely and prioritised to match clinical urgency.
- Take an active role in the management of Key Performance Indicators, and the performance management of Homecare companies
- Support specialist clinical pharmacists, when called upon, in providing relevant reports, utilising available IT resources available through Hyperspace and Willow
- Contribute to the development of electronic systems for managing homecare.
- Support the Pharmacy Homecare Principal Technician in ensuring that relevant risk management initiatives are taken to minimise all areas of risk within Homecare and in suggesting and implementing any improvements, where necessary.
- Provide clear, effective and professional communication, at all times, in written and verbal communication with patients, patients representatives, homecare provider personnel, all levels of internal staff including the rest of the pharmacy homecare team.
Person Specification
Professional/ Statutory Registration
Essential
Desirable
- Working towards gaining GPHc registration
Education and Qualifications
Essential
- Qualified pharmacy technician
- GCSE, or equivalent, Maths and English grades C or above
Desirable
- A-levels, or equivalent, in any subject
- Accredited checking technician (ACT)
Previous experience
Essential
- Experience as a Pharmacy technician
- Experience of working with confidential documentation and information
- Experience in ensuring data quality in information systems
- Confident and proficient with IT, using MS Outlook, Excel, Word
- Experience of working in multi-disciplinary teams
- Experience with pharmacy management software
- Previous evaluated experience of supervising staff and workload on a day-to-day basis
Desirable
- Experience with EPIC pharmacy management software
- Pharmacy homecare, procurement or purchasing experience
- Stock level management and maintenance experience
Knowledge / Skills / Abilities
Essential
- Work independently
- Attention to detail
- Able to demonstrate a good understanding of the context of hospital pharmacy and the NHS.
- Demonstrated accurate numeracy skills
- Willing to be flexible and to adapt to changing and challenging circumstances
- Excellent communication skills with the ability to relate to a diverse group of professional staff and patients
- Capacity to manage time, meeting specific operational targets and objectives
Desirable
- Ability to collaborate, co-ordinate and organise individuals
- Good numerical skills and mental arithmetic
- Use of initiative
- Able to deal with challenging, abusive or upset individuals, calmly, politely and effectively
- Develop and maintain professional working relationships, with confidence to influence
- Ability to carry out data-collection, data-entry, analysis and reporting
Person Specification
Professional/ Statutory Registration
Essential
Desirable
- Working towards gaining GPHc registration
Education and Qualifications
Essential
- Qualified pharmacy technician
- GCSE, or equivalent, Maths and English grades C or above
Desirable
- A-levels, or equivalent, in any subject
- Accredited checking technician (ACT)
Previous experience
Essential
- Experience as a Pharmacy technician
- Experience of working with confidential documentation and information
- Experience in ensuring data quality in information systems
- Confident and proficient with IT, using MS Outlook, Excel, Word
- Experience of working in multi-disciplinary teams
- Experience with pharmacy management software
- Previous evaluated experience of supervising staff and workload on a day-to-day basis
Desirable
- Experience with EPIC pharmacy management software
- Pharmacy homecare, procurement or purchasing experience
- Stock level management and maintenance experience
Knowledge / Skills / Abilities
Essential
- Work independently
- Attention to detail
- Able to demonstrate a good understanding of the context of hospital pharmacy and the NHS.
- Demonstrated accurate numeracy skills
- Willing to be flexible and to adapt to changing and challenging circumstances
- Excellent communication skills with the ability to relate to a diverse group of professional staff and patients
- Capacity to manage time, meeting specific operational targets and objectives
Desirable
- Ability to collaborate, co-ordinate and organise individuals
- Good numerical skills and mental arithmetic
- Use of initiative
- Able to deal with challenging, abusive or upset individuals, calmly, politely and effectively
- Develop and maintain professional working relationships, with confidence to influence
- Ability to carry out data-collection, data-entry, analysis and reporting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
