Job summary
The Heart Division at The Royal Brompton Hospital is currently looking to recruit a Patient Pathway Co-ordinator (Scheduler). The role will require central involvement on inpatient scheduling, and is an exciting opportunity for those looking to develop their experience and skills in administration.
This role is suitable for candidates who are looking to work in a fast paced environment focusing on inpatient pathways. This will include day to day running of the Adult Scheduling services . You will be expected to work with the wider multidisciplinary team including consultants, nurses, and diagnostic teams to book patients within a timely manner.
Main duties of the job
Skills
Essential criteria
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary staff
- Ability to work with confidential data and information and deal with sensitive issues discreetly
- Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
- Ability to deal with difficult service users and challenging situations
Desirable criteria
- Knowledge of medical terminology
- Understanding of peer review process and governance processes
Education
Essential criteria
- Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
- Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
Desirable criteria
- Customer services qualification/training
Experience
Essential criteria
- Experience and understanding of validation and RTT pathways
- Proven administrative experience
- Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment
Desirable criteria
- Experience of an administrative role within the NHS
- Experience in previous admissions role
About us
In February 2021 the Royal Brompton and Harefield joined Guy's and St Thomas' NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King's Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King's College London we have dedicated clinical research facilities and a National Institute for Health Research (NIHR) Biomedical Research Centre.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of 'good'. Our adult community services achieved a rating of 'outstanding'.
Job description
Job responsibilities
The successful candidate will be self-motivated, efficient, resourceful and able to communicate clearly and effectively. They must be able to prioritise their workload efficiently and stay calm and autonomous in a busy office environment.
You will work with other Patient Pathway Coordinators and Administrative members of staff to provide cover during leave and sickness absences.
The role will involve working with sensitive, confidential information, and the successful candidate will be expected to maintain the Trusts standards and policies at all times.
Job description
Job responsibilities
The successful candidate will be self-motivated, efficient, resourceful and able to communicate clearly and effectively. They must be able to prioritise their workload efficiently and stay calm and autonomous in a busy office environment.
You will work with other Patient Pathway Coordinators and Administrative members of staff to provide cover during leave and sickness absences.
The role will involve working with sensitive, confidential information, and the successful candidate will be expected to maintain the Trusts standards and policies at all times.
Person Specification
Qualifications/ Education
Essential
- Good general education with English and Maths to GCSE standard or equivalent
Desirable
- Customer services qualification/training
- Educated to degree level or equivalent
Previous experience
Essential
- Significant proven experience of delivering to high standards in a fast-paced high-volume customer care environment.
- Ability to deal with a range of issues independently and efficiently
- Proven administrative experience
Desirable
- Experience of an administrative role within the NHS
Skills/ Knowledge/ Ability
Essential
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff
- Ability to deal with difficult service users and challenging situations
- Ability to work both autonomously and in a team
- Possess a 'can do' attitude, with a flexible approach to work and the ability to cope with changing demands
- Ability to follow complex protocols and feedback to senior staff as appropriate
Desirable
- Understanding of peer review process and governance processes
Person Specification
Qualifications/ Education
Essential
- Good general education with English and Maths to GCSE standard or equivalent
Desirable
- Customer services qualification/training
- Educated to degree level or equivalent
Previous experience
Essential
- Significant proven experience of delivering to high standards in a fast-paced high-volume customer care environment.
- Ability to deal with a range of issues independently and efficiently
- Proven administrative experience
Desirable
- Experience of an administrative role within the NHS
Skills/ Knowledge/ Ability
Essential
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff
- Ability to deal with difficult service users and challenging situations
- Ability to work both autonomously and in a team
- Possess a 'can do' attitude, with a flexible approach to work and the ability to cope with changing demands
- Ability to follow complex protocols and feedback to senior staff as appropriate
Desirable
- Understanding of peer review process and governance processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
