Job summary
Interview date to be confirmed.
The Delivery Manager - Patient Experience Improvement Coach at the Centre for Innovation, Transformation and Improvement (CITI) is responsible for providing project management, improvement, and transformation coaching support to a portfolio of small to medium-scale Charity-funded improvement projects aimed at enhancing non-clinical patient experience. This role involves supporting between 7 and 10 project teams with planning, day-to-day delivery, and performance management, ensuring that risks and issues are mitigated and progress is made effectively.
The post holder will promote and utilize recognized methodologies and tools, work with key stakeholders across the Trust and beyond, and ensure cross-learning between projects. They will also be responsible for reporting on the progress, impact, and health of the project portfolio.
Main duties of the job
Key responsibilities include active project coaching and delivery support, regular meetings with project leads/teams, preparing for and facilitating governance meetings, and ensuring effective management of interdependencies and delivery of objectives.
Key responsibilities include:
- Promoting and utilizing recognized methodologies and tools.
- Working with clinicians and managers to ensure the best possible patient experience and service delivery.
- Collaborating with internal and external stakeholders to manage interdependencies and deliver objectives.
- Providing active project coaching and delivery support, including data analytics.
- Holding regular meetings with project leads/teams to maintain momentum.
- Preparing for and facilitating governance meetings and sessions with the GST-Charity.
- Supporting peer-to-peer action learning sets
About us
The Delivery team is part of the Centre for Innovation, Transformation, and Improvement (CITI). CITI was founded in 2021 under the Deputy Chief Executive (DCE). The DCE is the Executive Director responsible for leading and implementing the Trust's strategy for innovation and improvement, which aims to develop an ecosystem that encourages the acceleration of new knowledge and capabilities and learn from best practices globally, to deliver improvements in patient care, research and education at scale. CITI co-locates multi-faceted teams to provide the focal point for clinical innovators and services seeking to translate ideas or early stage products or improvements into clinical practice. The Centre aims both to incubate and deliver innovations and improvement ideas, projects and programmes, working alongside and for its clinical customers for the benefit of patients.
CITI builds on industry best practice in taking innovation from concept to practice. It aims to foster a culture of innovation and improvement throughout the Trust, and acts as the intellectual home of our core change methodologies.
CITI aims to improve the adoption of new clinical technologies with an agile operational model, delivering a data-driven approach to evaluating performance of novel technologies, creating a sustainable culture of innovation in clinical and operational workforce, and to build enduring partnerships with academia, industry, investors, our communities and other key Stakeholders.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
Person Specification
Education/Qualification
Essential
- Educated to Masters level or equivalent knowledge, skills and experience.
- Formal qualification in Project management (PRINCE 2) to practitioner level or equivalent experience.
- Evidence of recent Continuing Professional Development.
Experience
Essential
- Evidence of managing successful project and / or operational performance and improvement; including business case preparation, service initiation / commissioning, contract negotiation, and the development and monitoring of output and outcome measures.
- Project management experience in managing complex services including design, development, implementation and management of change in a multiple stakeholder environment.
- Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management.
Desirable
- Knowledge and understanding of the changing NHS environment, strategy, and policy agendas.
- Experience of operating in a consultancy role
- Experience of previous engagement with patients / end users of a service
Skills/Knowledge/Ability
Essential
- Extensive knowledge of operations and / or project management methodologies and techniques.
- Working knowledge of improvement methodologies and tools
- Extensive knowledge of contract management.
- Excellent understanding and track record of successful change and project management.
- Ability to communicate and engage effectively with senior stakeholders.
- Significant experience of financial management, including collating, preparing and interpreting financial reports for large project and programmes and interpreting reports, financial statements and business cases.
- Ability to participate constructively in and independently carry out programme assurance and audit
- Plan and implement appropriate evaluation and audit of projects across sites and organisations.
- Responsible for developing and implementing improvement and programme management policy and best practice across clinical groups and within CITI
- Highly effective people and project management skills.
- Use advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
- Work flexibly, prioritise workloads and resource them in response to changing demands and requirements.
- Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills with a track record in consistently delivering performance targets and writing complex business cases, policies and change.
- Excellent management skills including motivating and coaching staff.
- Experience of capability development and training in improvement and/or project management methodologies.
- Excellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively.
- Ability to find innovative ways of solving or pre-empting problems.
- IT literate, including competency in MS Office programmes and in particular in Excel and MS Project.
Person Specification
Education/Qualification
Essential
- Educated to Masters level or equivalent knowledge, skills and experience.
- Formal qualification in Project management (PRINCE 2) to practitioner level or equivalent experience.
- Evidence of recent Continuing Professional Development.
Experience
Essential
- Evidence of managing successful project and / or operational performance and improvement; including business case preparation, service initiation / commissioning, contract negotiation, and the development and monitoring of output and outcome measures.
- Project management experience in managing complex services including design, development, implementation and management of change in a multiple stakeholder environment.
- Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management.
Desirable
- Knowledge and understanding of the changing NHS environment, strategy, and policy agendas.
- Experience of operating in a consultancy role
- Experience of previous engagement with patients / end users of a service
Skills/Knowledge/Ability
Essential
- Extensive knowledge of operations and / or project management methodologies and techniques.
- Working knowledge of improvement methodologies and tools
- Extensive knowledge of contract management.
- Excellent understanding and track record of successful change and project management.
- Ability to communicate and engage effectively with senior stakeholders.
- Significant experience of financial management, including collating, preparing and interpreting financial reports for large project and programmes and interpreting reports, financial statements and business cases.
- Ability to participate constructively in and independently carry out programme assurance and audit
- Plan and implement appropriate evaluation and audit of projects across sites and organisations.
- Responsible for developing and implementing improvement and programme management policy and best practice across clinical groups and within CITI
- Highly effective people and project management skills.
- Use advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
- Work flexibly, prioritise workloads and resource them in response to changing demands and requirements.
- Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills with a track record in consistently delivering performance targets and writing complex business cases, policies and change.
- Excellent management skills including motivating and coaching staff.
- Experience of capability development and training in improvement and/or project management methodologies.
- Excellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively.
- Ability to find innovative ways of solving or pre-empting problems.
- IT literate, including competency in MS Office programmes and in particular in Excel and MS Project.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
