Job summary
An exciting opportunity has arisen in the Chemotherapy Day Unit at Guys Cancer Centre for a Band 3 Patient Pathway Access Co Ordinator.
Do you want to make a difference to our cancer patients? Then this is the job for you!!!
We are seeking an enthusiastic, dynamic, and innovative individual with a patient-centred approach, who enjoys working in a busy, friendly, multidisciplinary team environment to support us in the delivery of high-quality services.
Flexible working - Opportunity to work from home one day a week, once fully trained and complete knowledge of service (subject to service demands).
Cross site cover as per rota permits
This is a permanent, full time role - 37.5 hours per week, alternating shift pattern: 8am - 6pm Monday- Friday - incl. Bank holidays (the occasional Saturday, subject to service needs).
We look forward to having you on board!
Main duties of the job
3 x Patient Access Coordinator - Band 3 Position
An exciting opportunity has arisen within the Chemotherapy Service at Guys Cancer Centre.
We're one of the leading centres in the country for cancer treatment and research.
Most of our care takes place in the purpose-built Cancer Centre at Guy's. Our Cancer Centre at Queen Mary's Hospital (QMH), Sidcup means we can also, treat local patients closer to home.
The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their speciality.The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely andappropriate appointments according to their care pathway.
This role includes, alternating shift pattern: 8am - 6pm Monday- Friday - incl. Bank holidays (the occasional Saturday, subject to service needs).
About us
Ourvalueshelp us to define and develop our culture,what we doandhow we do it. It is important that you understand andreflect these values throughout your employment with the Trust.
The post holder will:
Caring- we put patients firstWe provide patient and person-centred care. We care about others' needs and wellbeing. We listen. We are compassionate to ourselves and others. We reflect on our actions. We are respectful and welcoming.
Ambitious- we innovate and strive for excellenceWe innovate and strive for excellence. We act with integrity. We act on staff and patient feedback. We seek ways to improve the care and experience of others. We are efficient. We are committed to growth. We find new ways to deliver excellence.
Inclusive- we respect each other and work collaborativelyWe respect each other and work collaboratively. We act on diverse views. We put ourselves in 'others' shoes'. We are building an anti-racism organisation. We seek opportunities to collaborate. We show sensitivity towards diversity of culture.
Ourvalues and behaviours framework describes what it means for every one of us in the Trust to put our values into action.The framework can be found on our Trust careers pages and GTIntranet .
Job description
Job responsibilities
Act as the first point of call for all patient access queries to the Trust.
Book appointments from the work queue on EPIC, in date order in line breach and target dates.
Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
Ensure that each patient is treated as an individual and their individual needs are met (i.e.: appropriate support is in place for their appointment, such as interpreting support).
Job description
Job responsibilities
Act as the first point of call for all patient access queries to the Trust.
Book appointments from the work queue on EPIC, in date order in line breach and target dates.
Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
Ensure that each patient is treated as an individual and their individual needs are met (i.e.: appropriate support is in place for their appointment, such as interpreting support).
Person Specification
Qualifications/ Education
Essential
- Good general education with English and Maths to GCSE standard or equivalent Relevant NVQ 3 or equivalent qualification or experience
- Relevant NVQ 3 or equivalent qualification or experience
Desirable
- Customer service qualification / training
- IT package qualification / training such as the European Computer Driving Licence (ECDL)
Previous experience
Essential
- Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations
- Experience of working both autonomously and in a team
- Proven experience of working in an administrative role demonstrating evidence of: 1. competent data collection and data quality 2. working with confidential documents and information
Desirable
- Knowledge of medical terminology
- Experience of an administrative role within the NHS
Skills/ Knowledge/ Abilities
Essential
- Excellent communication skills, with the ability to: (i) relate to a diverse group of professional staff and Public (ii) communicate clearly in writing, face to face and on the phone, (iii) convey sensitive information in an appropriate manner (iv) communicate non-clinical advice to patients in a sensitive and tactful manner
- Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines
- Proficient IT skills experience of using Microsoft Word, Excel and Outlook
- Ability to work on own initiative and with minimal supervision
- Ability to work within a team and develop good working relationships with colleagues at all levels
- Understanding of confidentiality and its application and maintenance in and out of the workplace. Understanding of equal opportunities
Desirable
- KKnowledge of the key waiting times targets including 18 weeks
- Knowledge of clinical systems
Person Specification
Qualifications/ Education
Essential
- Good general education with English and Maths to GCSE standard or equivalent Relevant NVQ 3 or equivalent qualification or experience
- Relevant NVQ 3 or equivalent qualification or experience
Desirable
- Customer service qualification / training
- IT package qualification / training such as the European Computer Driving Licence (ECDL)
Previous experience
Essential
- Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations
- Experience of working both autonomously and in a team
- Proven experience of working in an administrative role demonstrating evidence of: 1. competent data collection and data quality 2. working with confidential documents and information
Desirable
- Knowledge of medical terminology
- Experience of an administrative role within the NHS
Skills/ Knowledge/ Abilities
Essential
- Excellent communication skills, with the ability to: (i) relate to a diverse group of professional staff and Public (ii) communicate clearly in writing, face to face and on the phone, (iii) convey sensitive information in an appropriate manner (iv) communicate non-clinical advice to patients in a sensitive and tactful manner
- Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines
- Proficient IT skills experience of using Microsoft Word, Excel and Outlook
- Ability to work on own initiative and with minimal supervision
- Ability to work within a team and develop good working relationships with colleagues at all levels
- Understanding of confidentiality and its application and maintenance in and out of the workplace. Understanding of equal opportunities
Desirable
- KKnowledge of the key waiting times targets including 18 weeks
- Knowledge of clinical systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
