Ward Administrator - Royal Brompton Hospital

Job description

Job responsibilities

The principal role of the ward administrator is to maintain the administrative systems relating to the admission, transfers and discharge of patients to and from the wards.

Maintain a good working relationship with internal and external departments, dealing with all queries in a professional manner.

Assist in the reception of patients to the ward and ensure that they are comfortable, welcomed accordingly and dealt with by the relevant nursing staff.

To be responsible for the management of the Trust PAS/ Lorenzo system and patient medical files, ensuring that all records are accurately maintained, correctly tracked and available for nursing and medical staff, clinical coders and research teams.

To be responsible for the collection of data via the Delayed Discharge database, ensuring that any patient in breach of their predicted discharge date has a diagnosis recorded so as to look at areas of clinical service improvement.

To supervise the training of any relief cover, ensuring competency in all aspects of the role and to be responsible for the arrangement of holiday cover.

To be flexible in the approach to the clinical area and trained in all aspects of administration in all the wards within the surgical Heart Division, in order that are able to offer relief cover during times of sickness leave and no available cover.

To use relevant IT systems in the support of patient care and provide support at a specialist level, with the guarantee that a quality of service is maintained.

To provide any administrative and clerical support to the multi-disciplinary team

To provide administrative support at a specialised level, with the effect that a quality service is maintained within the unit.

To abide by the Trusts core behaviours for staff and all other Trust policies including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices and health and safety policies.

Person Specification

Qualifications

Essential

• Relevant Computer courses Relevant NVQ Level 3 education/equivalent

Experience & Knowledge

Essential

• Previous experience Dealing with the public. Ability to work as part of a team as well as on own initiative

Desirable

• Previous NHS administration experience Previous knowledge of patient administration systems Knowledge of Hospital Waiting List Systems Understanding of issues relating to the NHS

Skills & Abilities

Essential

• Good level of English language demonstrated through effective written and verbal. Friendly and efficient telephone manner. Ability to work unsupervised Flexible approach to work skills. Computer keyboard skills Experience in using Microsoft computer packages e.g. word, excel Methodical and numerate. Excellent interpersonal skills Excellent written and verbal communication skills. Friendly and efficient telephone manner Ability to work unsupervised Flexible approach to work

OTHER REQUIREMENTS

Essential

• Mature personality. Able to work within a team and unsupervised. Able to carry out assigned tasks effectively in a busy, ever changing environment. Can discuss and apply knowledge and experience to patient care. Able to work under pressure and work to a tight time schedule Awareness of patient confidentiality. Ability to relate to staff at all levels. Adaptable and able to manage change Smart appearance Pleasant disposition Reliable work record.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Royal Brompton Hospital

Sydney Street

London

SW3 6NP

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)