Job summary
We are delighted to be in a position to advertise for an Administrator within the Single Point of Access (SPA), part of Evelina Community Services. The successful candidate will join a team of administrators who support the Health Visiting teams to ensure the delivery of a seamless service for children aged 0-5 in Lambeth and Southwark.
Main duties of the job
You will be key to the smooth running of the Health Visiting SPA, acting as the vital link between the service and service users. You will co-ordinate appointment bookings, incoming calls to the advice line and a shared inbox; liaising with the Health Visiting teams and wider Trust services.
The following attributes are required so if you are the right person, please apply:
* You will be proactive with a "can do" attitude and a commitment to high quality performance; recognising the benefits of innovation and adaptability in a changing NHS environment.
* You will be in possession of good written and verbal communication, inter-personal and administration skills with the ability to work flexibly within a fast-paced, challenging environment.
* You are able to demonstrate working to deadlines and maintain a professional courteous service in a sometimes pressured environment.
* You are able to work both independently and as part of a team.
* You are able to demonstrate the ability to multi-task, be highly organised, adaptable, motivated, reliable, willing and able take personal responsibility.
* You have good working knowledge of computer systems and databases, in particular Excel and Outlook.
About us
We are guided by our values. Our values have been developed in close collaboration with staff who strive to provide our patients with exceptional care every day:
Our Values
- Put patients first
- Take pride in what we do
- Respect others
- Strive to be the best
- Act with Integrity
Job description
Job responsibilities
Providing a one stop shop for all Service users
Processing all electronic communication into the Single Point of Access
Job description
Job responsibilities
Providing a one stop shop for all Service users
Processing all electronic communication into the Single Point of Access
Person Specification
Education
Essential
- Good general education with English and Maths to GCSE Grade C standard or equivalent
Experience
Essential
- Proven business administration experience which demonstrates the understanding of the key functions to providing an admin support service
- Experience working in a customer service setting
Desirable
- Experience of using Epic to book appointments
- Call Centre Experience
Skills/ Knowledge/ Ability
Essential
- Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
- Excellent organisational skills: Ability to multitask and use various IT systems & platforms simultaneously. Attention to details
- Able to demonstrate excellent written English including grammar, punctuation and structuring written text
- Ability to prioritise: Confidence in making decisions when dealing with competing priorities
- Professional Telephone Manner
- Ability to meet deadlines and targets
Person Specification
Education
Essential
- Good general education with English and Maths to GCSE Grade C standard or equivalent
Experience
Essential
- Proven business administration experience which demonstrates the understanding of the key functions to providing an admin support service
- Experience working in a customer service setting
Desirable
- Experience of using Epic to book appointments
- Call Centre Experience
Skills/ Knowledge/ Ability
Essential
- Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
- Excellent organisational skills: Ability to multitask and use various IT systems & platforms simultaneously. Attention to details
- Able to demonstrate excellent written English including grammar, punctuation and structuring written text
- Ability to prioritise: Confidence in making decisions when dealing with competing priorities
- Professional Telephone Manner
- Ability to meet deadlines and targets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
