Job summary
Patient Access Team are seeking an experienced, dedicated and enthusiastic individual with excellent communication and customer service skills. A professional approach and the ability to develop strong working relationships with a wide range of people and services will also be needed.
The successful candidate will join a large team and be responsible for the day-to-day line management and leadership of junior administrative staff. They will be expected to supervise the workload of the team and allocate team members to optimize service provision and administrative support across the hours of service (8am-6pm).
The role is based in an ever changing environment where RTT recovery and patient care is at the forefront.
This role will require rotating shifts as follows; 8am-4pm, 9am-5pm and 10am-6pm which is in line with other current team leaders.
Main duties of the job
The post holder will lead a team of administrators to provide a high qualityadministrative support service to the department. The post will provide a broad range of support activities to ongoing and fixed-term projects within the department and will ensure the smooth running of the service and effective internal and external liaison to contribute to the successful running of the office as a whole.
The role will require the individual to interact with a multi-disciplinary team in a very busy office environment, dealing with highly complex and sensitiveissues, often requiring appropriate judgements to be made under minimalsupervision.
About us
Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.
We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.
We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.
We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.
Job description
Job responsibilities
Responsible for providing a welcoming and customer focused service for patients. The service is delivered through a contact centre, giving patients a choice in the date of their outpatient appointment and also provides a reminder/reschedule service.
The administration staff work a variable shift pattern Monday-Friday from 8am to 6pm. The department does not include any clinical staff, Patient Access Team is a team of admin staff providing bookings, cancellations and appointment rescheduling for an array of centralized services trust wide.
Job description
Job responsibilities
Responsible for providing a welcoming and customer focused service for patients. The service is delivered through a contact centre, giving patients a choice in the date of their outpatient appointment and also provides a reminder/reschedule service.
The administration staff work a variable shift pattern Monday-Friday from 8am to 6pm. The department does not include any clinical staff, Patient Access Team is a team of admin staff providing bookings, cancellations and appointment rescheduling for an array of centralized services trust wide.
Person Specification
Experience
Essential
- Extensive business administration experience which demonstrates the understanding of the key functions to providing an admin support service
- Experience working in a customer service setting
Skills
Essential
- Excellent organisational skills and attention to detail
- Ability to work as part of a team as well as using own initiative
- Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
- Able to demonstrate excellent written English including grammar, punctuation and structuring written text
- Ability to work methodically in a busy environment and meet deadlines
Knowledge
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
Person Specification
Experience
Essential
- Extensive business administration experience which demonstrates the understanding of the key functions to providing an admin support service
- Experience working in a customer service setting
Skills
Essential
- Excellent organisational skills and attention to detail
- Ability to work as part of a team as well as using own initiative
- Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
- Able to demonstrate excellent written English including grammar, punctuation and structuring written text
- Ability to work methodically in a busy environment and meet deadlines
Knowledge
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
