Patient Access Officer

Job description

Job responsibilities

1. Duties and Responsibilities

The duties and responsibilities listed below are representative of the Patient Access Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.

Main Duties

Act as the first point of call for all patient access queries to the Trust.

On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.

Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.

Liaise with patients prior to their visit to ensure that a mutually convenient date and time is agreed.

Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.

Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.

Provide a courteous and efficient point of contact for patients both face to face and over the telephone.

Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support).

Person Specification

Qualifications

Essential

• GCSEs or equivalent including Maths and English
• NVQ Level 3 or relevant equivalent experience

Desirable

• IT package qualification / training such as the European Computer Driving Licence (ECDL)

Experience

Essential

• Previous demonstrable experience of data collection and data quality skills
• Previous experience of ASI processing
• Experience of working with confidential documents and information

Desirable

• Understanding and experience of Trust hospital systems ie: Epic, SCR
• Pathway management experience

Skills and Knowledge

Essential

• Excellent verbal, written and numerical skills
• Ability to plan, organise and prioritise workload in a methodical manner

Desirable

• Ability to work on own initiative and as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Guys

7

London

SE1 9RT

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)