Job summary
We are seeking an enthusiastic and organised Team Leader to join the Prosthetics Service at Bowley Close Rehabilitation Centre.
This post requires excellent supervision and operational skills, with a proactive and flexible approach. The post holder will provide PA support to named individual. With the support of the Service Manager, this role will act as a key point of contact for the administrative and clinical teams in the management of outpatient activity and co-ordination.
This is a great opportunity for a keen individual looking to take the next step in their career. If you are seeking a role where you can use your administrative skills and experience and make a real difference to patients and service users, we welcome your application.
Please Note: Vacancy may close early due to high numbers of applications
Main duties of the job
Your role will be to lead a team of administrator to provide a high-quality administrative support service to the department including PA support to named individual.
You will be required to provide an efficient, high quality specialised secretarial support service to one or more consultants and their clinical teams, maintaining information on the Trust administration system, processing patient referrals, dealing directly with enquiries in person and on the telephone from patients and GP's, and general administrative and secretarial duties.
You will be self-motivated, able to work autonomously at pace and be effective in managing your time, workload and priorities. You will be focused on outcomes and motivated to deliver the highest quality care while ensuring the best possible patient experience.
In order to be short-listed, you will be expected to provide a succinct and evidence-based supporting statement which demonstrates that you fulfil the essential requirements for the position.
About us
The Regional Specialist Rehabilitation Service provides services which manufacture and provide specialist equipment and rehabilitation in the management of people of all ages with long term physical disabilities.
Our regional centre covers South East London and provides outpatient prosthetic and amputee assessment and rehabilitation for patients of all ages with congenital limb deficiency or following planned or emergency amputations. We treat both upper and lower limb patients as well a small veteran population. There is no separate team for children - the transition from childhood to adulthood is seamless. We work closely with the GSTT inpatient amputee rehabilitation Unit (ARU) team, GSTT acute vascular and amputee therapists and outpatient amputee physiotherapists at 5 local hospitals.
The prosthetics MDT includes: Physiotherapy, Occupational therapy, Counselling, Rehabilitation engineering, Prosthetics & Consultant head of service
Job description
Job responsibilities
Staff Management
Provide day-to-day supervision and oversight of duties for the department administrators.
Ensure the administrators complete preparation for each Multi Disciplinary Team.
Providing support for day to day queries from administrators.
Ensure administrators are fully adhering to the appropriate Trust policies and protocols.
Identify training and development needs of staff, taking these forward where appropriate.
Provide reception cover when required.
Secretarial/PA responsibilities
Work as a team leader, providing a comprehensive secretarial/administration service to a number of consultants, clinicians and specialist nurses in respect to their general medical duties and specialist work.
Type all clinical letters, which may include those of a distressing or emotional nature, as well as discharge summaries or other relevant correspondence and documents are required.
Take audio dictation following outpatient clinics and produce letters/reports in accordance to national and local timescales.
Prioritise incoming correspondence, ensuring that it is promptly dealt with by the appropriate member of staff.
Prepare acknowledgement letters and draft responses as required.
Provide PA support including diary management and arranging meetings and appointments via the calendar system with both external and internal personnel.
Ensure patient documents and medical health records are filed regularly and accurately and are available for all clinical episodes.
Job description
Job responsibilities
Staff Management
Provide day-to-day supervision and oversight of duties for the department administrators.
Ensure the administrators complete preparation for each Multi Disciplinary Team.
Providing support for day to day queries from administrators.
Ensure administrators are fully adhering to the appropriate Trust policies and protocols.
Identify training and development needs of staff, taking these forward where appropriate.
Provide reception cover when required.
Secretarial/PA responsibilities
Work as a team leader, providing a comprehensive secretarial/administration service to a number of consultants, clinicians and specialist nurses in respect to their general medical duties and specialist work.
Type all clinical letters, which may include those of a distressing or emotional nature, as well as discharge summaries or other relevant correspondence and documents are required.
Take audio dictation following outpatient clinics and produce letters/reports in accordance to national and local timescales.
Prioritise incoming correspondence, ensuring that it is promptly dealt with by the appropriate member of staff.
Prepare acknowledgement letters and draft responses as required.
Provide PA support including diary management and arranging meetings and appointments via the calendar system with both external and internal personnel.
Ensure patient documents and medical health records are filed regularly and accurately and are available for all clinical episodes.
Person Specification
Education and Qualifications
Essential
- NVQ 3 certificate in management or equivalent qualification in relevant field
Desirable
- NVQ 2 certification in Team Leading
Previous Experience
Essential
- Significant secretarial/PA experience which includes; staff supervision, delivering training, motivating staff, carrying out appraisals and dealing with basic HR issues in accordance with policies
- Proven experience of managing service issues effectively
Skills/Knowledge/Ability
Essential
- Ability to lead, manage, motivate and guide others to achieve work deadlines and deliver a high
- Able to communicate clearly verbally and in writing
- Ability to prioritise between competing demands and to delegate effectively
- Effective working whilst under pressure, maintaining control and confidence
- Excellent problem solving skills, with the ability to resolve conflict using own judgement
Desirable
- Microsoft Word/Excel skills
Person Specification
Education and Qualifications
Essential
- NVQ 3 certificate in management or equivalent qualification in relevant field
Desirable
- NVQ 2 certification in Team Leading
Previous Experience
Essential
- Significant secretarial/PA experience which includes; staff supervision, delivering training, motivating staff, carrying out appraisals and dealing with basic HR issues in accordance with policies
- Proven experience of managing service issues effectively
Skills/Knowledge/Ability
Essential
- Ability to lead, manage, motivate and guide others to achieve work deadlines and deliver a high
- Able to communicate clearly verbally and in writing
- Ability to prioritise between competing demands and to delegate effectively
- Effective working whilst under pressure, maintaining control and confidence
- Excellent problem solving skills, with the ability to resolve conflict using own judgement
Desirable
- Microsoft Word/Excel skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
