Job summary
Hospitality Waiter/Hostess - Band 2
In our catering department we have an exciting opportunity for a dynamic Hospitality Waiter/Hostess to join our inhouse evolving catering team.
You will be responsible for the day to day delivery of an efficient hospitality service across several sites. You will be required to work within the team and also able to work on your own initiative.
The role will be hands on, delivering a consistent quality service that is innovative and market leading, whilst offering detailed advice and adhering to Trust & Government guidelines.
Flexible working throughout the week including weekends, together with delivering excellent customer service and adhering to food hygiene as well as health and safety practices at all times is essential.
This role is a great opportunity for the right individual who has the experience to make our customer experience even better.
If you would like to join the team please apply online.
Main duties of the job
The post holder will be responsible for providing an essential and efficient customer and food service to all designated Hospitality areas; whilst meeting the service needs and objectives of both the department and the wider Trust.
T The preparation and service of all hospitality events which will include food services: Trolleys, Hot & Cold fork buffets, Sit down dinners, breakfasts and drinks service around the Trust. To deliver unparalleled customer service of the highest standards at all times with excellent attention to detail. Events include: Ministerial & Royal visits, Corporate away days, Medical seminars & training conferences, Graduation events and Outdoor charity events working in partnership with GSTT/Evelina and NHS England Charities.
About us
Essentia is part of Guy's and St Thomas' and is responsible for non-clinical healthcare services. Essentia designs, builds and maintains healthcare infrastructure, which is vital to the smooth running of healthcare services. This encompasses everything from construction projects and healthcare planning, to waste management, housekeeping, transport and security. Essentia employs around 1,800 people. It combines exceptionally high standards and public sector values with commercial focus, innovative thinking and modern technology to create the best possible patient experience.
Hospitality provides event services across all sites of the Trust and outside catering to venues across London. The post holder will join a dynamic and skilled team, with the ability to build on the strengths of the current team, yet flexible to adapt to the future changes to ensure the needs and objectives of both the department and the Trust are met.
Organisational Values:
Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand andreflect these values throughout your employment with the Trust.
The post holder will:
Put patients first
Take pride in what they do
Respect others
Strive to be the best
Act with integrity
Job description
Job responsibilities
Meet and greet clients throughout events.
The cleaning and sterilising of all food trolley containers and food trolleys including wheels.
Ensure all areas within the pantry are clean, hygienic and tidy at all times. All used crockery and service ware should be brought back to the kitchen and left in an orderly manner at the wash up.
Ensure Hospitality rooms are left tidy and cleared down before and after events.
The setting up and maintaining of function areas & hospitality rooms.
Preparation of all hospitality requirements ensuring all items are available, carry out a service check for each hospitality request.
Accept deliveries and place in appropriate store rooms as directed by the Team Leader.
Providing additional AV support to clients on the absence of the AV technician.
To issue stock as directed by the Hospitality Team Leader to other departments on request and monitor stock levels.
Job description
Job responsibilities
Meet and greet clients throughout events.
The cleaning and sterilising of all food trolley containers and food trolleys including wheels.
Ensure all areas within the pantry are clean, hygienic and tidy at all times. All used crockery and service ware should be brought back to the kitchen and left in an orderly manner at the wash up.
Ensure Hospitality rooms are left tidy and cleared down before and after events.
The setting up and maintaining of function areas & hospitality rooms.
Preparation of all hospitality requirements ensuring all items are available, carry out a service check for each hospitality request.
Accept deliveries and place in appropriate store rooms as directed by the Team Leader.
Providing additional AV support to clients on the absence of the AV technician.
To issue stock as directed by the Hospitality Team Leader to other departments on request and monitor stock levels.
Person Specification
Qualifications
Essential
- Higher Education or NVQ Level 2
- Excellent command of the English language, including oral and written communication skills
- Level 2 Food Hygiene Certificate
Desirable
- Knowledge of Patient/Customer Lead Assessment of the Care Environment (PLACE)
- Knowledge of manual handling procedures
- Degree or Diploma in Hospitality Services
- Knowledge of health and safety procedures
Experience
Essential
- Experience within a large Hospitality/Events facilities services department
- Experience of using IT systems including Microsoft Office packages
- Cashier experience (cash/credit card handling procedures)
- Good numerical skills.
Desirable
- Experience of working within the healthcare profession or hotel industry
- Basic knowledge of audio-visual systems
Skills
Essential
- Excellent customer service skills
- A customer focused friendly personality with strong interpersonal skills
- Good knowledge of food hygiene techniques and procedures
- Ability to work quickly, efficiently and meet objectives
- Ability to manage time, organise and prioritise work; whilst showing initiative when working on their own and as part of a team
- Ability to work without direct supervision
- Good team member and communicator with ability to engage with all staff
- Ability and willingness to learn new skills and to attend training. Good team member with the ability to communicate and engage effectively with all grades of staff, patients and other stakeholders within a busy and challenging environment
- Ability to work under pressure and to tight deadlines
Desirable
- Desire to further enhance career
- Committed and enthusiastic towards providing high service standards
- Understanding of allergens and special dietary requirements
Person Specification
Qualifications
Essential
- Higher Education or NVQ Level 2
- Excellent command of the English language, including oral and written communication skills
- Level 2 Food Hygiene Certificate
Desirable
- Knowledge of Patient/Customer Lead Assessment of the Care Environment (PLACE)
- Knowledge of manual handling procedures
- Degree or Diploma in Hospitality Services
- Knowledge of health and safety procedures
Experience
Essential
- Experience within a large Hospitality/Events facilities services department
- Experience of using IT systems including Microsoft Office packages
- Cashier experience (cash/credit card handling procedures)
- Good numerical skills.
Desirable
- Experience of working within the healthcare profession or hotel industry
- Basic knowledge of audio-visual systems
Skills
Essential
- Excellent customer service skills
- A customer focused friendly personality with strong interpersonal skills
- Good knowledge of food hygiene techniques and procedures
- Ability to work quickly, efficiently and meet objectives
- Ability to manage time, organise and prioritise work; whilst showing initiative when working on their own and as part of a team
- Ability to work without direct supervision
- Good team member and communicator with ability to engage with all staff
- Ability and willingness to learn new skills and to attend training. Good team member with the ability to communicate and engage effectively with all grades of staff, patients and other stakeholders within a busy and challenging environment
- Ability to work under pressure and to tight deadlines
Desirable
- Desire to further enhance career
- Committed and enthusiastic towards providing high service standards
- Understanding of allergens and special dietary requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
