Job summary
The Applications Manager role is a new position that will unify policies, procedures, practices and skilled teams initially across Guy's and St Thomas' & King's College Hospital NHS Trusts. We have 2 roles available, these are in our Cadence and Community Teams.
As a senior member of the Applications Team the post holder is responsible for maintaining the integrity and advancing the development of the Epic modules associated with the area of care delivery in which the post is based, as well as any other associated software applications. They will be responsible for providing overall management of large scale and complex change and improvement projects as part of this role and; will be responsible for managing a selection of non-Epic systems within their team, working with MDI, GSTT, KCH and ITCS technology teams. Systems management includes the configuration of application functionality, on-going technical and system support to users, issuing user names and passwords, extracting and analysing data from the system and liaising with other Trusts' IT departments and software suppliers.
The successful candidate needs to have a proven track record of delivering a programme of work on time and achieving key deliverables as well as experience of managing a large team. It is key that they have NHS System knowledge and experience with application support to be able to analyse and suggest ways to improve current workflows.
This role will require some travel between Guy's and St. Thomas', King's College Hospital and Royal Brompton and Harefield sites.
Main duties of the job
As an Applications Manager you will lead the configuration and deployment of a number of key modules within Epic to align with new workflows and patient pathways. We are seeking individuals who have appropriate qualifications and clinical or operational NHS experience. Accreditation in an Epic module is essential - preferably Cadence, Ambulatory and experience of an Epic implementation in the NHS would be beneficial to evidence in your application. As an Applications Manager you will manage a team supported by a Deputy Applications manager, Senior Analysts and Analysts and take joint responsibility with other workstream leads for the delivery of future projects alongside BAU management.
You must be able to juggle multiple, sometimes conflicting deadlines and maintain strong working relationships across the wider end user community as well as others within the ITCS team.Strong communication skills, including the ability to break down barriers of understanding across teams and leading by example will be essential in this role.
Importantly we are looking for people with genuine enthusiasm and passionfor digital transformation.
About us
Guy's and St Thomas' NHS Foundation Trust (GSTT) and King's College Hospital NHS Foundation Trust (KCH) are two of London's largest and busiest teaching hospitals, with a long and proud history, international reputations for their speciality services, teaching and research excellence, and a strong profile of local services to local residents in South East London. Together the Trusts have an annual turnover of nearly £3bn and employ around 30,000 staff, with main GSTT sites at St Thomas' Hospital and Guy's Hospital, and main KCH sites at King's College Hospital, Denmark Hill, the Princess Royal University Hospital, Bromley and Orpington Hospital. The Trusts are key partners within King's Health Partners AHSC(KHP), and Guy's and St Thomas' merged with the Royal Brompton and Harefield NHS FT (RBH) in the Spring of 2021.
The two Trusts share a Chief Digital Information Officer (CDIO) and a vision for digital services that are lean and agile, that maximise the benefits of a shared service operating model, and deliver the digital ambition for both Trusts. This ambition is supported by a forward-looking and strategic approach, and significant investment in a new Electronic Health Record (EHR) which will catalyse a programme of work across both Trusts to transform the way technology and data is used across our services.
Job description
Job responsibilities
Leading regular process review, feedback and system development meetings both within the systems team and with external stakeholders;
Directing careful planning for systems implementation and the roll-out process; taking into account all dependent variables and liaise with all affected teams, staff and departments;
Managing, co-ordinating and leading the multi-disciplinary applications team whilst ensuring a consistent approach to the configuration of the Epic modules and other associated software applications; Managing, co-ordinating and leading a team of Senior Analysts and Analysts; Leading in the development of both the required modules for Epic and other software applications associated with the area of care delivery in which the post is based while ensuring design integrity of the modules and applications; The post holder will be responsible for leading the establishment of effective partnerships and service improvement plans, supporting and developing new and innovative models of healthcare management and delivery; Analysing and suggesting ways to improve current workflows and working practices, the post holder will develop and oversee the direction and delivery of change projects, and support and enable senior managers, clinicians, partners and directors; Providing leadership directly and indirectly for project/change management and support and identity resources needed to enable project delivery; Working collaboratively with internal and external stakeholders to ensure effective management of interdependencies and delivery of objectives; Working with the appropriate stakeholders to analyse, negotiate and facilitate agreement for change to high-impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary; Assisting with ongoing testing and upgrades of systems to ensure they are safe, usable, secure and robust, both following changes to configuration, as well as development of new releases of software; Delivering complex software demonstrations
For further information please refer to the job description and person specification
Job description
Job responsibilities
Leading regular process review, feedback and system development meetings both within the systems team and with external stakeholders;
Directing careful planning for systems implementation and the roll-out process; taking into account all dependent variables and liaise with all affected teams, staff and departments;
Managing, co-ordinating and leading the multi-disciplinary applications team whilst ensuring a consistent approach to the configuration of the Epic modules and other associated software applications; Managing, co-ordinating and leading a team of Senior Analysts and Analysts; Leading in the development of both the required modules for Epic and other software applications associated with the area of care delivery in which the post is based while ensuring design integrity of the modules and applications; The post holder will be responsible for leading the establishment of effective partnerships and service improvement plans, supporting and developing new and innovative models of healthcare management and delivery; Analysing and suggesting ways to improve current workflows and working practices, the post holder will develop and oversee the direction and delivery of change projects, and support and enable senior managers, clinicians, partners and directors; Providing leadership directly and indirectly for project/change management and support and identity resources needed to enable project delivery; Working collaboratively with internal and external stakeholders to ensure effective management of interdependencies and delivery of objectives; Working with the appropriate stakeholders to analyse, negotiate and facilitate agreement for change to high-impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary; Assisting with ongoing testing and upgrades of systems to ensure they are safe, usable, secure and robust, both following changes to configuration, as well as development of new releases of software; Delivering complex software demonstrations
For further information please refer to the job description and person specification
Person Specification
Qualifications/ Education
Essential
- Epic Certification/Accreditation
- Educated to degree level in a relevant subject plus master's degree level or equivalent experience
- Significant experience in Area/Specialty system and/or project experience in current role
Experience
Essential
- Significant experience working at a senior level in a hospital environment
- Experience in participation and/or implementation of a clinical system
- Experience in applying specialist technical knowledge across a range of software applications
- Successful strategic management in a complex organisation
- Experience of dealing with staff performance and disciplinary issues, project performance issues
- Evidence of leading successful change projects and/or operational performance and improvement; including business case preparation, service design and commissioning, managing external contractors, service change implementation, and the development and monitoring of output and outcome measures.
- Extensive project and change management experience in large complex organisations, including design, development, implementation and management of change in a multiple stakeholder environment
Desirable
- Extensive experience of managing projects or areas with complex working practices and the principles of project management and application of PRINCE2 methodology
Knowlege & Skills
Essential
- Ability to prioritise tasks to achieve deadlines whilst working under significant pressure and with frequent interruptions
- Extensive expert knowledge of clinical, administrative and/or operational workflows and processes within a hospital environment
- Ability to assimilate new information quickly and adapt to a flexible and rapidly changing work environment
- Ability to manage people and lead a number of workstreams within the team
- Excellent communication skills both written and verbal and proven ability to interact with personnel at all levels, both clinical and non-clinical, managerial and senior/board level executives as well as external suppliers including the ability to explain complex issues to stakeholders in a clear and concise and understandable way
- Excellent interpersonal skills and the ability to communicate and work effectively with a wider range of staff from different backgrounds and levels of seniority
- Ability to resolve problems and make decisions based on complex facts using appropriate analysis, interpretation or comparisons
- Knowledge and awareness of diversity and human rights as appropriate to you r role
Desirable
- Detailed understanding of the implications of data quality on clinical safety and governance
Other
Essential
- Logical and pragmatic approach to problem solving
- Has good insight and the ability to respond well to constructive criticism
- Self-motivated and able to take responsibility for decisions
- Enthusiastic, responsive to new demands, willing to learn new sills and welcome change
- Personal credibility, with ability to quickly gain the confidence of others
Person Specification
Qualifications/ Education
Essential
- Epic Certification/Accreditation
- Educated to degree level in a relevant subject plus master's degree level or equivalent experience
- Significant experience in Area/Specialty system and/or project experience in current role
Experience
Essential
- Significant experience working at a senior level in a hospital environment
- Experience in participation and/or implementation of a clinical system
- Experience in applying specialist technical knowledge across a range of software applications
- Successful strategic management in a complex organisation
- Experience of dealing with staff performance and disciplinary issues, project performance issues
- Evidence of leading successful change projects and/or operational performance and improvement; including business case preparation, service design and commissioning, managing external contractors, service change implementation, and the development and monitoring of output and outcome measures.
- Extensive project and change management experience in large complex organisations, including design, development, implementation and management of change in a multiple stakeholder environment
Desirable
- Extensive experience of managing projects or areas with complex working practices and the principles of project management and application of PRINCE2 methodology
Knowlege & Skills
Essential
- Ability to prioritise tasks to achieve deadlines whilst working under significant pressure and with frequent interruptions
- Extensive expert knowledge of clinical, administrative and/or operational workflows and processes within a hospital environment
- Ability to assimilate new information quickly and adapt to a flexible and rapidly changing work environment
- Ability to manage people and lead a number of workstreams within the team
- Excellent communication skills both written and verbal and proven ability to interact with personnel at all levels, both clinical and non-clinical, managerial and senior/board level executives as well as external suppliers including the ability to explain complex issues to stakeholders in a clear and concise and understandable way
- Excellent interpersonal skills and the ability to communicate and work effectively with a wider range of staff from different backgrounds and levels of seniority
- Ability to resolve problems and make decisions based on complex facts using appropriate analysis, interpretation or comparisons
- Knowledge and awareness of diversity and human rights as appropriate to you r role
Desirable
- Detailed understanding of the implications of data quality on clinical safety and governance
Other
Essential
- Logical and pragmatic approach to problem solving
- Has good insight and the ability to respond well to constructive criticism
- Self-motivated and able to take responsibility for decisions
- Enthusiastic, responsive to new demands, willing to learn new sills and welcome change
- Personal credibility, with ability to quickly gain the confidence of others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
