Job summary
Based atGuy's Hospital, our Assisted Conception Unit is a leading provider of fertility techniques in the UK.
Home to our team of fertility specialists, we provide a range of pioneering treatments to assist with conception and help both couples and individuals to grow their families.
We have strong relationships with a range of donor organisations and regularly see same-sex couples and individuals wishing to usedonor sperm or eggsto conceive. For patients seeking alternative treatments, we also offersurrogacyoptions.
Our private patient co-ordinators are a vital part of our fertility service. They will be with you at every step of your fertility journey and are able to answer questions, help with appointment scheduling and offer advice about pricing and payments.
Please Note: Vacancy may close early due to high numbers of applications
Main duties of the job
The Patient Pathway Coordinator will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure targets are met.
The Patient Pathway Coordinator will be based in ACU and work closely with the Embryology Team providing administrative support. One of your duties will be to triage patient communications and emails regarding the management of their frozen embryos and gametes currently stored in the ACU Cryo Facility.
Other duties include:
oSending of letters to patients who have stored gametes/embryos
o Processing responses from patients who have stored gametes/embryos
o Organisation of patient cryostorage files
o Support of cryo team with admin tasks
o Maintenance of storage email inbox
o Audit of data relating to cryo patients
The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialities and will support the function on a day-to day operational basis.
About us
Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust.
The post holder will:
a. Put patients first
b. Take pride in what they do
c. Respect others
d. Strive to be the best
e. Act with integrity
Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet.
Job description
Job responsibilities
The duties and responsibilities listed below are representative of the Patient Pathway Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.
Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.
Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.
Develop working relationships with a wide range of clinical and managerial staff.
Providing support for day to day queries from administrators.
Please see the attached job description for more information on the duties and responsibilities of the role.
Job description
Job responsibilities
The duties and responsibilities listed below are representative of the Patient Pathway Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.
Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.
Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.
Develop working relationships with a wide range of clinical and managerial staff.
Providing support for day to day queries from administrators.
Please see the attached job description for more information on the duties and responsibilities of the role.
Person Specification
Qualifications/Education
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
Desirable
- Customer services qualification/training
- IT package qualification/training, e.g. European Computer Driving Licence (ECDL)
Previous Experience
Essential
- Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment.
- Ability to deal with a range of issues independently and efficiently
- Proven administrative experience
Desirable
- Experience of an administrative role within the NHS
- Experience of supervising staff
Skills
Essential
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff
- Ability to work both autonomously and in a team
- Ability to deal with difficult service users and challenging situations
- Organisational and time management skills to meet deadlines
- Possess a 'can do' attitude, with a flexible approach to work and the ability to cope with changing demands
- Excellent interpersonal and communication skills face to face, in writing and on the telephone
- Ability to plan, organise and prioritise own workload
Person Specification
Qualifications/Education
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
Desirable
- Customer services qualification/training
- IT package qualification/training, e.g. European Computer Driving Licence (ECDL)
Previous Experience
Essential
- Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment.
- Ability to deal with a range of issues independently and efficiently
- Proven administrative experience
Desirable
- Experience of an administrative role within the NHS
- Experience of supervising staff
Skills
Essential
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff
- Ability to work both autonomously and in a team
- Ability to deal with difficult service users and challenging situations
- Organisational and time management skills to meet deadlines
- Possess a 'can do' attitude, with a flexible approach to work and the ability to cope with changing demands
- Excellent interpersonal and communication skills face to face, in writing and on the telephone
- Ability to plan, organise and prioritise own workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
