Service Manager

Guy's and St Thomas' NHS Foundation Trust

The closing date is 04 July 2024

Job summary

A fantastic opportunity has arisen to join the Dental Directorate, as a Service Manager.

We are advertising for a permanent role within the Dental Directorate. The role will be 37.5 hours a week and will involve managing a large A&C team, as well as working with the clinical and nursing teams to support patient experience, access and digital & pathway innovation. You will be an individual with an excellent track-record in operational management, combined with the commitment and leadership skills to support delivery of an ambitious and exciting vision for our service.

Main duties of the job

The successful applicant will have excellent communication skills, a commitment to patient care and performance delivery along with extensive administration assurance and workforce management experience.

This is an excellent opportunity for those looking at furthering their operational experience. You will be highly collaborative, systematic and rigorous in your approach, with a high level of emotional intelligence.

A strong track-record of successful delivery is essential as is a passionate desire to make a difference and improve the service.

If you believe you have the skills, enthusiasm and ambition to join our team we would love to hear from you.

About us

Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research's biomedical research centres, established with King's College London in 2007, as well as dedicated clinical research facilities.

We have around 25,000 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

Date posted

24 June 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£51,488 to £57,802 a year p.a inc HCA

Contract

Permanent

Working pattern

Full-time

Reference number

196-COF10267

Job locations

Guy's Hospital

Great Maze Pond

London

SE1 9RT


Job description

Job responsibilities

  • Operational performance management
  • Management and leadership
  • Quality, risk and governance
  • Budget management
  • Strategy, change and service improvement

Job description

Job responsibilities

  • Operational performance management
  • Management and leadership
  • Quality, risk and governance
  • Budget management
  • Strategy, change and service improvement

Person Specification

Knowledge

Essential

  • Educated to degree level or equivalent knowledge, skills and experience
  • Evidence of recent continuing professional development

Desirable

  • Understanding of improvement methodology

Experience

Essential

  • Operational experience in managing specific services including design, development, implementation and management of change in a multi-professional environment
  • Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management

Desirable

  • Knowledge and understanding of the changing NHS environment

Skills

Essential

  • Knowledge of operations and / or project management methodologies and techniques
  • Effective people and project management skills
  • Use analytical and judgement skills including understanding and application of complex statistical and numerical data
  • Work flexibly and prioritise in response to changing demands and requirements
  • Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills
  • Excellent management skills including motivating and coaching staff
Person Specification

Knowledge

Essential

  • Educated to degree level or equivalent knowledge, skills and experience
  • Evidence of recent continuing professional development

Desirable

  • Understanding of improvement methodology

Experience

Essential

  • Operational experience in managing specific services including design, development, implementation and management of change in a multi-professional environment
  • Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management

Desirable

  • Knowledge and understanding of the changing NHS environment

Skills

Essential

  • Knowledge of operations and / or project management methodologies and techniques
  • Effective people and project management skills
  • Use analytical and judgement skills including understanding and application of complex statistical and numerical data
  • Work flexibly and prioritise in response to changing demands and requirements
  • Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills
  • Excellent management skills including motivating and coaching staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Guy's Hospital

Great Maze Pond

London

SE1 9RT


Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)


Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Guy's Hospital

Great Maze Pond

London

SE1 9RT


Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)


For questions about the job, contact:

Deputy General Manager

Olivia White

olivia.white@gstt.nhs.uk

02071881766

Date posted

24 June 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£51,488 to £57,802 a year p.a inc HCA

Contract

Permanent

Working pattern

Full-time

Reference number

196-COF10267

Job locations

Guy's Hospital

Great Maze Pond

London

SE1 9RT


Supporting documents

Privacy notice

Guy's and St Thomas' NHS Foundation Trust's privacy notice (opens in a new tab)