Job summary
An exciting opportunity has arisen within the Evelina London International & Private Patients (IPP) team to recruit to the role of Deputy Head of International and Private Patients.
The post-holder will lead on the development of a portfolio of private services within the Evelina London Clinical Group. They will work in close collaboration with clinical, financial and operational teams, marketing and cross-cutting business development functions to develop and implement a robust growth strategy for these services. They will act as bridge between the Evelina London Clinical Group and GSTT's central private patient team, ensuring a fully aligned approach to business development and all interrelated activities.
Main duties of the job
The role will provide senior leadership to operational and administrative teams within the IPP service. In conjunction with their team of operational managers, the successful candidate will lead and deliver service improvement and transformation projects which will improve the quality, access and experience of private healthcare for all service users within the hospital. They will demonstrate exceptional communication skills to work effectively at all levels across the clinical group; building effective collaborative structures and relationships in complex clinical areas and alongside busy NHS services and operational demands.
Experience of commercial, international and private patient services is desirable but not essential for this role. The ideal candidate will have a strong background in delivering on service improvement, operational delivery, staff management, complex stakeholder management and the ability to work well within a large multidisciplinary team. They will have strong commercial acumen and be driven to learn and innovate within a fast-paced, customer service focused environment. They will be committed to working cross-culturally, to learning more about the diverse patient groups referred to the Evelina London and to ensuring services are designed and adapted to meet the needs of these populations.
About us
Private patient activity within the clinical group takes place at Guy's Hospital, St Thomas' Hospital, Evelina London Children's Hospital and Evelina London community facilities.
Key locations for the delivery of private patient activity include:
o The award winning Evelina London Children's Hospital which enjoys an international reputation for clinical excellence resulting in complex UK and international private patient referrals increasing significantly in recent years.
o The Westminster Private Maternity Suite located on the 12th floor of St Thomas' Hospital.
o The Assisted Conception Unit (ACU) which is located on the 11th floor of Tower Wing of Guy's Hospital and enjoys an international reputation. This service offers private fertility services to both UK and international patients.
o Outpatient facilities located on the St Thomas' campus in Westminster Bridge Private Consulting Rooms, Wimpole Street Diagnostics Facility in the Harley Street Medical Area, and at Royal Brompton Hospital.
Evelina London is proudly part of GSTT. Following the merger of GSTT and Royal Brompton & Harefield NHS FT in February 2021, private patient services within the combined trusts have merged to create the largest private patient teams within the NHS.
Job description
Job responsibilities
The post-holder will work in partnership with consultants to develop their private practice, acting as a primary contact for consultants within their portfolio of specialities and delivering proactive account management services in order to improve consultant engagement and develop new commercial opportunities.
A key responsibility will be the line management and operational oversight of operational managers and administrative teams working in private services, working in partnership with Directorate Management Teams and operational leadership.
The post-holder will identify new business development opportunities and provide project leadership for the development of these services, leading on stakeholder engagement and service design. They will lead on private patient business planning for their services, including the preparation of any revenue or capital investment cases required to support growth.
They will regularly review the quality of current private patient services, benchmarking against competitors and reporting on patient and stakeholder feedback. They will work with operational and clinical colleagues to identify and implement opportunities for service improvement.
Job description
Job responsibilities
The post-holder will work in partnership with consultants to develop their private practice, acting as a primary contact for consultants within their portfolio of specialities and delivering proactive account management services in order to improve consultant engagement and develop new commercial opportunities.
A key responsibility will be the line management and operational oversight of operational managers and administrative teams working in private services, working in partnership with Directorate Management Teams and operational leadership.
The post-holder will identify new business development opportunities and provide project leadership for the development of these services, leading on stakeholder engagement and service design. They will lead on private patient business planning for their services, including the preparation of any revenue or capital investment cases required to support growth.
They will regularly review the quality of current private patient services, benchmarking against competitors and reporting on patient and stakeholder feedback. They will work with operational and clinical colleagues to identify and implement opportunities for service improvement.
Person Specification
Qualifications
Essential
- MBA marketing/management/business or the equivalent in relevant management exposure
Desirable
- Post Graduate marketing or management qualification
Experience
Essential
- Commercial healthcare experience in public or private sector.
- Experience of developing business plans and programme/project management programmes resulting in positive value for money outcomes.
- Working in teams and management of HR issues.
- Budget Management.
- Evidence of delivering successful strategic and commercial performance management and clearly demonstrating improvement in the quality of service delivery; including business case preparation, service initiation, contract negotiation, and the development and monitoring of outcome and output measures
Desirable
- Proven track record in the delivery of new business.
- Proven track record in relationship management and repeat business
Skills
Essential
- Sound financial management skills, able to effectively manage budgets.
- Ability to be adaptable and to develop innovative commercial offerings.
- Problem solver - flexible and pragmatic approach to problem solving within confirmed working practices.
- Clear communicator- Excellent oral and written communication skills with ability to work with all levels of staff.
- Consultative in approach with exceptional influencing skills
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
Person Specification
Qualifications
Essential
- MBA marketing/management/business or the equivalent in relevant management exposure
Desirable
- Post Graduate marketing or management qualification
Experience
Essential
- Commercial healthcare experience in public or private sector.
- Experience of developing business plans and programme/project management programmes resulting in positive value for money outcomes.
- Working in teams and management of HR issues.
- Budget Management.
- Evidence of delivering successful strategic and commercial performance management and clearly demonstrating improvement in the quality of service delivery; including business case preparation, service initiation, contract negotiation, and the development and monitoring of outcome and output measures
Desirable
- Proven track record in the delivery of new business.
- Proven track record in relationship management and repeat business
Skills
Essential
- Sound financial management skills, able to effectively manage budgets.
- Ability to be adaptable and to develop innovative commercial offerings.
- Problem solver - flexible and pragmatic approach to problem solving within confirmed working practices.
- Clear communicator- Excellent oral and written communication skills with ability to work with all levels of staff.
- Consultative in approach with exceptional influencing skills
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
