Guy's and St Thomas' NHS Foundation Trust

Bank Diagnostic Bookings Administrator- Wimpole Street

This job is now closed

Job summary

The position will be part of the team responsible for the diagnostic booking service at Royal Brompton & Harefield Specialist Care, 77 -79 Wimpole Street. The post holder will be expected to help confidently book patients for a range of diagnostic tests, manage a busy inbox appropriately, work closely with diagnostic teams and clinicians, and understand the importance of customer service for a private outpatient facility. The post holder will be accountable to the Diagnostic Bookings Service Manager.

The diagnostic bookings department is open Monday to Friday 8am - 8pm. You will be required to work shift patterns. The role is based at 250a Kings Road, Chelsea.

Main duties of the job

Provide accurate instructions to prepare patients for examination, procedure and financial requirements by applying knowledge of medical terminology.
To maximises efficiency of and minimise gaps in the department schedule by striving to offer the patient the next available appointment when possible and by scheduling patients chronologically in time.
To schedules all patients for outpatient procedures including radiology, special procedures, cardiology, pulmonary and reschedules and cancels patient appointments as required.
Receiving telephone booking calls from referrers. Making telephone bookings and ensuring that precise instructions are communicated to patients and that all relevant questions are asked, and the answers accurately recorded.
To make sure that each booking is recorded in the schedule; that the correct scanning room is assigned for each patient booking with the correct member of staff.
To accurately enter registration data and appointments on the hospital patient information system.
Liaise with outpatients, Doctors, embassies and all other relevant departments to arrange appointments for patients and ensure that the patients are involved where necessary.
Liaise with consultants, secretaries and administrative staff throughout the Trust regarding bookings and clinics, to ensure all new referrals are booked as soon as possible.

About us

The post holder will maintain a good working relationship with other staff within the Wimpole Street Clinic and with the extended team at RBH

The post holder will abide by all the policies and procedures of the trust

The post holder will appear smart at all times, complying with the dress code of the clinic.

Date posted

17 May 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£16.60 to £19.68 an hour Bank - varied

Contract

Bank

Working pattern

Full-time

Reference number

196-BankDBADMIN001

Job locations

250a Kings Road

London

SW3 5UA

Job description

Job responsibilities

Sending out appointment confirmation letters and confirmation/instruction leaflets.
Making sure the patients medical reports are completed by the radiologists within 24 hours and sent to the referring doctor within 24 hours.
Answering the telephones and handling requests accordingly.
Ensuring accurate and complete input of patient data and other relevant.
To Ensuring accurate, complete, and timely entry of patient reports into the reporting system, authorisation of reports by the reporting physician, and despatching reports as appropriate.
Maintaining the tidiness of the office.
Performing all general administrative duties of the booking process and department.
The post holder will carry out any other duties as deemed necessary by the Administration Manage.

Job description

Job responsibilities

Sending out appointment confirmation letters and confirmation/instruction leaflets.
Making sure the patients medical reports are completed by the radiologists within 24 hours and sent to the referring doctor within 24 hours.
Answering the telephones and handling requests accordingly.
Ensuring accurate and complete input of patient data and other relevant.
To Ensuring accurate, complete, and timely entry of patient reports into the reporting system, authorisation of reports by the reporting physician, and despatching reports as appropriate.
Maintaining the tidiness of the office.
Performing all general administrative duties of the booking process and department.
The post holder will carry out any other duties as deemed necessary by the Administration Manage.

Person Specification

Knowledge

Essential

Advanced knowledge of scheduling tests on Epic

Desirable

Bookings appointments on Epic

Experience

Essential

Working in a call centre environment

Desirable

Working as part of a team with targets to reach

Experience

Essential

Ability to multitask and relay complex information to patients

Desirable

Managing a busy email box

Person Specification

Knowledge

Essential

Advanced knowledge of scheduling tests on Epic

Desirable

Bookings appointments on Epic

Experience

Essential

Working in a call centre environment

Desirable

Working as part of a team with targets to reach

Experience

Essential

Ability to multitask and relay complex information to patients

Desirable

Managing a busy email box

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

250a Kings Road

London

SW3 5UA

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

250a Kings Road

London

SW3 5UA

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)