Job summary
The Trust's Outpatient Service is divided over 4 locations in the Fulham Wing, Outpatients East, Outpatients West, and Outpatients Mezzanine with support required for Paediatric Outpatients. The Healthcare Assistant is responsible for delivering a high standard in patient care applying the correct protocols for each service and sub specialty. The Outpatient Senior Nurse provides leadership across these areas ensuring that the Healthcare Assistants continue to maintain the high standards for Heart & Lung patients through ongoing development.
Closing: 07/05/2024
Interview: 23/05/2024
Main duties of the job
A vacancy has arisen, for an enthusiastic, hard-working and highly motivated Health Care Assistantto join our team in Outpatient Department.
Outpatient facilitates patient capacity of 300 patients per day. We have 21 consultation rooms, paediatric department, and test rooms like Satellite ECHO, Anticoagulation Unit, Covid 19 Testing Centre, Foetal Clinic, Nose clinic and Speech and Language Therapy. We set appointments for 300 patients both with cardiac and respiratory conditions among others. We aim to create a relaxed, friendly and home like atmosphere as much as possible whilst ensuring professionalism and maintaining patient safety. We are medium risk area and have specific clinical pathways certainly after the pandemic. We adhere to strict health protocols like social distancing, good hand hygiene and appropriate use of Personal Protective Equipment ( PPE). We follow the correct up to date guidelines on infection control in relation to Covid 19. We have designated break rooms for staff, and changing rooms equipped with lockers for staff members.
About us
The outpatient department plays a vital part of the overall running of the hospital. Services are normally integrated with the inpatient's services of which are staffed by consultant physicians, specialist nurses, surgeons who also attend inpatients in the wards. Many patients are examined and given treatment as outpatients before being admitted to the hospital later as inpatients. When discharged, they may attend the outpatient clinic for follow-up treatment.
Job description
Job responsibilities
To ensure outpatient consulting rooms are prepared ahead of each clinic session in accordance with the agreed protocol for services and sub specialties.To provide administrative clerical and clinical support to the consultant and their team in clinic.To welcome patients to the outpatient service making them feel at ease in order support their needs during the delivery of protocols for the specialty being accessed.To ensure the correct electronic document (EDM) folder is sourced so that the correct clinical information has been provided in order to support a smooth patient journey.To perform spirometry when indicated in accordance with the protocol and Trust policy.To perform skin prick testing when indicated in accordance with the protocol and Trust policy.To perform urinalysis when indicated in accordance with the protocol and Trust policy.To perform Phlebotomy procedures in accordance with the protocol and Trust policy.To perform blood pressure monitoring in accordance with the protocol and Trust policy.To perform saturation monitoring when indicated in accordance with the protocol and Trust policy.To perform Electrocardiogram (ECG) in accordance with standard protocols.To perform basic observations (height & weight) when indicated in accordance with the protocol and Trust policy.To perform decontamination of endoscopes rigid and flexi in accordance with the protocol and Trust Infection control policy. To prepare dirty endoscopes for collection in line with the outsourced service for management of endoscopes to IHSS following the standard operationprocedure (SOP) etcTo perform decontamination of equipment and consulting rooms in accordance with protocol and Trust Infection control policy.To support the storage of medication in lockable fridges and carrying out daily temperature analysis.To support the management of clinical stock items and equipment to ensure that these remain available ahead of every outpatient clinic session and to escalate to management when items are missing or require replacement.To ensure the waiting room and treatment room environment are safe, clear of obstacles and reporting any hazards or faults to estatesTo ensure the secure storage of prescription pads after each operational dayTo ensure that all outpatient rooms whether consulting or storage are secured after each operational dayTo work within the limits of own competence and area of responsibility and accountability.Gets help and advice where neededTo monitor the quality of work in own area and alerts others to quality issues, reporting any errors or issues to the appropriate person.To maintain quality in own work and supervises others to do soTo ensures patient safety at all timesTo contributes to own personal development and takes part in own appraisalSupports and act as a role model to more junior HCSWsContributes to the planning and implementation of activities to raise awareness of health and wellbeing e.g. health promotion activities
Job description
Job responsibilities
To ensure outpatient consulting rooms are prepared ahead of each clinic session in accordance with the agreed protocol for services and sub specialties.To provide administrative clerical and clinical support to the consultant and their team in clinic.To welcome patients to the outpatient service making them feel at ease in order support their needs during the delivery of protocols for the specialty being accessed.To ensure the correct electronic document (EDM) folder is sourced so that the correct clinical information has been provided in order to support a smooth patient journey.To perform spirometry when indicated in accordance with the protocol and Trust policy.To perform skin prick testing when indicated in accordance with the protocol and Trust policy.To perform urinalysis when indicated in accordance with the protocol and Trust policy.To perform Phlebotomy procedures in accordance with the protocol and Trust policy.To perform blood pressure monitoring in accordance with the protocol and Trust policy.To perform saturation monitoring when indicated in accordance with the protocol and Trust policy.To perform Electrocardiogram (ECG) in accordance with standard protocols.To perform basic observations (height & weight) when indicated in accordance with the protocol and Trust policy.To perform decontamination of endoscopes rigid and flexi in accordance with the protocol and Trust Infection control policy. To prepare dirty endoscopes for collection in line with the outsourced service for management of endoscopes to IHSS following the standard operationprocedure (SOP) etcTo perform decontamination of equipment and consulting rooms in accordance with protocol and Trust Infection control policy.To support the storage of medication in lockable fridges and carrying out daily temperature analysis.To support the management of clinical stock items and equipment to ensure that these remain available ahead of every outpatient clinic session and to escalate to management when items are missing or require replacement.To ensure the waiting room and treatment room environment are safe, clear of obstacles and reporting any hazards or faults to estatesTo ensure the secure storage of prescription pads after each operational dayTo ensure that all outpatient rooms whether consulting or storage are secured after each operational dayTo work within the limits of own competence and area of responsibility and accountability.Gets help and advice where neededTo monitor the quality of work in own area and alerts others to quality issues, reporting any errors or issues to the appropriate person.To maintain quality in own work and supervises others to do soTo ensures patient safety at all timesTo contributes to own personal development and takes part in own appraisalSupports and act as a role model to more junior HCSWsContributes to the planning and implementation of activities to raise awareness of health and wellbeing e.g. health promotion activities
Person Specification
SKILLS & ABILITIES
Essential
- Basic numeracy
- Good literacy
- Basic computer experience
Qualifications/Education
Essential
- NVQ 2/3 desired,
- Good level of English language demonstrated through effective written and verbal communication skills.
OTHER REQUIREMENTS
Essential
Person Specification
SKILLS & ABILITIES
Essential
- Basic numeracy
- Good literacy
- Basic computer experience
Qualifications/Education
Essential
- NVQ 2/3 desired,
- Good level of English language demonstrated through effective written and verbal communication skills.
OTHER REQUIREMENTS
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
