Assistant Service Manager - Cardiology

Guy's and St Thomas' NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen within the GSTT Cardiology Bexley, Rapid Access Chest Pain Service and Community Hypertension. We are seeking a dedicated and pro-active Assistant Service Manager.

The post holder must be a strong leader who will act as the key liaison between our administrative teams and the doctors, nurses, managers and patients they support. Experience of supervising staff is essential, as is a commitment to excellent operational performance and a positive, supportive culture for all of our team members.

There will be an expectation to visit all community sites once a week for oversight. The community service is a complex sub-speciality within Cardiovascular due to the nature of working with third party companies to conduct diagnostics, track patients and liaise with all stakeholders. It is paramount that the post holder will be confident and dedicated to managing 3 services which require high level of attention and prioritisation skills.

Interviews are provisionally arranged for 17 May 2024 (though could be subject to change).

Main duties of the job

Support the Clinical Leads and Service Managers in managing various sections of service; this will require working autonomously to understanding & drive operating targets, budget controls, and relevant HR management.
Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service that may be performance related.
Problem solve all day to day management issues organising and reallocating work where situations change due to variations to the work load and staffing availability.
Manage the analysis of data so consultants and registrars have access to timely and accurate information on all key performance indicators.
Plan and organise the relevant administrators within the department, setting the goals of the team in order to fit in with the demands of the consultants' timetables.
Exercise delegated authority on behalf of the Service Managers to resolve day-to-day management issues within the service.
Responding to PALS queries and patient concerns.

About us

Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research's biomedical research centres, established with King's College London in 2007, as well as dedicated clinical research facilities.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

Date posted

23 April 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£34,089 to £41,498 a year per annum (incl. of HCAA)

Contract

Secondment

Working pattern

Full-time

Reference number

196-COF10189-S

Job locations

Becket House

London

SE1 7EU

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

Person Specification

Qualifications/Education

Essential

Educated to HNC/Equivalent Diploma/equivalent experience
GCSE Maths & English
Track record of significant continuous professional and management development

Previous Experience

Essential

Significant experience of staff supervision/staff management including recruitment/retention/appraisal/first line disciplinary and knowledge of budget management issues
Have significantly contributed to meeting operational objectives
Experience of delivering Administrative and Clerical Outpatient Services
Evidence of establishing, maintaining and consolidating effective working relationships with clinicians and multi-disciplinary teams

Desirable

Have significantly contributed to meeting strategic objectives

Skills/Knowledge/Ability

Essential

Leadership and influencing skills
Highly motivated and ability to work independently
Ability to respond to changing demands
Excellent interpersonal, presentation and written communication skills

Person Specification

Qualifications/Education

Essential

Educated to HNC/Equivalent Diploma/equivalent experience
GCSE Maths & English
Track record of significant continuous professional and management development

Previous Experience

Essential

Significant experience of staff supervision/staff management including recruitment/retention/appraisal/first line disciplinary and knowledge of budget management issues
Have significantly contributed to meeting operational objectives
Experience of delivering Administrative and Clerical Outpatient Services
Evidence of establishing, maintaining and consolidating effective working relationships with clinicians and multi-disciplinary teams

Desirable

Have significantly contributed to meeting strategic objectives

Skills/Knowledge/Ability

Essential

Leadership and influencing skills
Highly motivated and ability to work independently
Ability to respond to changing demands
Excellent interpersonal, presentation and written communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information