Job summary
This role is to support the Service Manager in the delivery of a range of section services. This will involve delivering against targets in a range of service areas. This will involve ensuring the provision of a high quality medical administrative service to patients and a group of consultants and clinical teams within the department.
This post could also assume the management of the inpatient and outpatients department. These day-to-day services will be managed in accordance with agreed objectives, targets, quality standards, controls and resource constraints.
The post holder will be responsible for the management of a team or teams(s) of staff including service delivery personnel, medical administrative and other groups of staff. The post holder may also offer a high level of support administration and organisation to a group of consultants or registrars where needed and within resource limitations.
Main duties of the job
The successful candidate will be responsible for themanagement of the Colorectal Surgery admin team and will also work closely with the other managers in the directorate to ensure smooth and efficient running of the service.
Responsibilities will include, but are not limited to:
- Line Management
- RTT / Workqueue Validation
- Monitor demand and capacity and ensuring efficient utilisation of both inpatient and outpatient
- Respond to PALS queries and patients concerns
- Team meetings, 1:1s and PDRs
- Data quality monitoring, analysis and performance reporting
- Participation in service improvement and development
- Deputising for theService Manager where appropriate
If you believe you have the skills, enthusiasm and ambition to join our team we would love to hear from you. We encourage applicants from all backgrounds.
About us
Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.
We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.
We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research's biomedical research centres, established with King's College London in 2007, as well as dedicated clinical research facilities.
We are one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.
Job description
Job responsibilities
The Successful applicant must be able to lead and motivate teams with a high degree of self-motivation (lead by example) have experience of people management and a keen attention to detail. The post holder must be IT literate and have the ability to navigate trust IT systems. The ideal candidate should have some understanding of National cancer waiting targets, experience in RTT and PTL validation is a must.
The successful candidate will be adaptable, have excellent organisational and prioritisation skills, excellent communication and problem-solving abilities. The ability to multi task and use initiative in a busy environment is essential.
The post holder is expected to take a proactive approach to addressing targets and deadlines, addressing any issues impacting on service delivery, all whilst ensuring the smooth running of the service in a busy environment. You will be a dedicated, well organised and adaptable Individual, with a good attention to detail.
Please refer to job description for full details.
Job description
Job responsibilities
The Successful applicant must be able to lead and motivate teams with a high degree of self-motivation (lead by example) have experience of people management and a keen attention to detail. The post holder must be IT literate and have the ability to navigate trust IT systems. The ideal candidate should have some understanding of National cancer waiting targets, experience in RTT and PTL validation is a must.
The successful candidate will be adaptable, have excellent organisational and prioritisation skills, excellent communication and problem-solving abilities. The ability to multi task and use initiative in a busy environment is essential.
The post holder is expected to take a proactive approach to addressing targets and deadlines, addressing any issues impacting on service delivery, all whilst ensuring the smooth running of the service in a busy environment. You will be a dedicated, well organised and adaptable Individual, with a good attention to detail.
Please refer to job description for full details.
Person Specification
Qualifications
Essential
- Educated to HNC/Equivalent Diploma/equivalent experience
- GCSE Maths & English
- Track record of significant continuous professional and management development
Experience
Essential
- Significant experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues
- Have significantly contributed to meeting strategic and operational objectives
- Experience of delivering Administrative and Clerical Outpatient Services
- Experience of managing the delivery of an effective service demonstrating the following: oEvidence of introducing and supporting change processes oEvidence of establishing, maintaining and consolidating effective working relationships with clinicians and multi-disciplinary teams oEvidence of positively influencing organisational culture oTrack record of supporting the management of innovation and service improvements
Desirable
- Have significantly contributed to meeting strategic objectives
Skills
Essential
- Leadership and influencing skills
- Strong verbal and written skills
- Highly motivated and ability to work independently
- Excellent interpersonal, presentation and written communication skills
- Ability to respond to changing demands
Desirable
- Financial management and analysis skills
Person Specification
Qualifications
Essential
- Educated to HNC/Equivalent Diploma/equivalent experience
- GCSE Maths & English
- Track record of significant continuous professional and management development
Experience
Essential
- Significant experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues
- Have significantly contributed to meeting strategic and operational objectives
- Experience of delivering Administrative and Clerical Outpatient Services
- Experience of managing the delivery of an effective service demonstrating the following: oEvidence of introducing and supporting change processes oEvidence of establishing, maintaining and consolidating effective working relationships with clinicians and multi-disciplinary teams oEvidence of positively influencing organisational culture oTrack record of supporting the management of innovation and service improvements
Desirable
- Have significantly contributed to meeting strategic objectives
Skills
Essential
- Leadership and influencing skills
- Strong verbal and written skills
- Highly motivated and ability to work independently
- Excellent interpersonal, presentation and written communication skills
- Ability to respond to changing demands
Desirable
- Financial management and analysis skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
