Job summary
An exciting opportunity has arisen for onepermanent Band 5 Assistant Service Manager working in Palliative Care with in Integrated Local Services Directorate.
This role is to support the Service Manager in the delivery of a range of services. This will involve delivering against targets for a number of service areas. Ensuring the provision of a high quality Administration service to patients and a group of consultants and clinical teams within the department.
This post could also assume the management of an Outpatient and Community department. These day-to-day services will be managed in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The post holder will be responsible for the management of a team or teams(s) of staff including service delivery personnel and other groups of staff. The post holder may also offer a high level of support, administration and organisation to a group of consultants or registrars where needed and within resource limitations.
Main duties of the job
Operational Management
- Support the Service Manager in managing various sections of service, e.g., out-patients or bookings.
- Ensure effective processes and procedures are in place to produce data reports as well as to monitor and track performance against agreed targets
Policy Development and System Management
- Develop and write policies and procedures within own work area.
Financial Management
- Authorised signatory.
- Manage and monitor performance of the administrative support to ensure that the service meets its financial and operating targets.
Manage a delegated no-pay budget within the service ensuringup to the amount of £500
Staff Management
- Day-to-day managerial responsibility for all administration
- Set objectives and review performance of service staff, identifying individual training and development needs and promote continued personal and professional development.
Communication
- Effectively communicate with a multi-disciplinary group of people, demonstrating interpersonal skills when dealing with all levels of staff across the Trust, using persuasion, tact and reassurance where necessary
About us
Ourvalueshelp us to define and develop our culture,what we doandhow we do it.It is important that you understand andreflect these values throughout your employment with the Trust.
The post holder will:
- Put patients first
- Take pride in what they do
- Respect others
- Strive to be the best
- Act with integrity
Ourvalues and behaviours frameworkdescribes what it means for every one of us in the Trust to put our values into action.The framework can be found on our Trust careers pages and GTIntranet.
Job description
Job responsibilities
The post holder is responsible for tracking service activity through the collation of data for the service using relevant databases and clinical systems, and will provide a high standard of professional and patient focused service to a range of Trust-wide specialties' and will support the function on a day-to day operational basis.
The successful candidate will have a good understanding of clinical systems, strong communication skills, attention to details and be proactive to achieve desired outcomes.
Candidates must be flexible to the needs of the service, attend meetings as and when necessary and have excellent communication skills. This is an opportunity join a great team and environment where you are enabled to develop.
Job description
Job responsibilities
The post holder is responsible for tracking service activity through the collation of data for the service using relevant databases and clinical systems, and will provide a high standard of professional and patient focused service to a range of Trust-wide specialties' and will support the function on a day-to day operational basis.
The successful candidate will have a good understanding of clinical systems, strong communication skills, attention to details and be proactive to achieve desired outcomes.
Candidates must be flexible to the needs of the service, attend meetings as and when necessary and have excellent communication skills. This is an opportunity join a great team and environment where you are enabled to develop.
Person Specification
Qualifications/ Education
Essential
- Educated to HNC/Equivalent Diploma/equivalent experience
- GCSE Maths & English
- Track record of significant continuous professional and management development
Previous experience
Essential
- Significant experience of staff supervision/ staff management including recruitment/retention /appraisal /first line disciplinary and knowledge of budget management issues
- Have significantly contributed to meeting operational objectives
- Experience of delivering Administrative and Clerical Outpatient Services
- Evidence of introducing and supporting change processes
- Experience of managing the delivery of an effective service
- Evidence of establishing, maintaining and consolidating effective working relationships with clinicians and multi-disciplinary team
- Evidence of positively influencing organisational culture
- Track record of supporting the management of innovation and service improvements
Desirable
- Experience of delivering services on a multi-site basis
- Have significantly contributed to meeting strategic objectives
Knowledge/Skills/ Ability
Essential
- Leadership and influencing skills
- Strong verbal and written skills including organising meetings and minute taking.
- Highly motivated and ability to work independently
- Ability to respond to changing demands
- Excellent interpersonal, presentation and written communication skills
Desirable
- Financial management and analysis skills
Person Specification
Qualifications/ Education
Essential
- Educated to HNC/Equivalent Diploma/equivalent experience
- GCSE Maths & English
- Track record of significant continuous professional and management development
Previous experience
Essential
- Significant experience of staff supervision/ staff management including recruitment/retention /appraisal /first line disciplinary and knowledge of budget management issues
- Have significantly contributed to meeting operational objectives
- Experience of delivering Administrative and Clerical Outpatient Services
- Evidence of introducing and supporting change processes
- Experience of managing the delivery of an effective service
- Evidence of establishing, maintaining and consolidating effective working relationships with clinicians and multi-disciplinary team
- Evidence of positively influencing organisational culture
- Track record of supporting the management of innovation and service improvements
Desirable
- Experience of delivering services on a multi-site basis
- Have significantly contributed to meeting strategic objectives
Knowledge/Skills/ Ability
Essential
- Leadership and influencing skills
- Strong verbal and written skills including organising meetings and minute taking.
- Highly motivated and ability to work independently
- Ability to respond to changing demands
- Excellent interpersonal, presentation and written communication skills
Desirable
- Financial management and analysis skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
