Guy's and St Thomas' NHS Foundation Trust

Admissions Officer

This job is now closed

Job summary

An exciting opportunity has arisen to join the cardiovascular admissions team at St Thomas' Hospital. This post is a permanent full-time role.This is an exciting and challenging role within the cardiovascular directorate in which the post holder would have an opportunity to make a direct positive impact on patient experience within the Trust.

The successful applicant will be responsible for the management of booking all inpatient admissions in line with the NHS 18 Week Patient Pathway and responding to patient queries via phone and email. The individual will be responsible for ensuring patients have had all the necessary pre-operative appointments.

This is an opportunity to join a great team and environment where you are enabled to develop.

Main duties of the job

The post holder must be IT literate, have previous customer service experience, and the ability to navigate trust IT systems, preferably have previous admission experience as well as monitor the utilisation of theatre lists and ensure they are fully utilised.

You will working in a very fast paced environment, and will be expected to action short notice changes to theatre lists, and schedule urgent elective admissions. The ability to prioritise your workload throughout the day to ensure all priority tasks are completed is necessary, patient care should be at the top of your values.

About us

Vascular Admissions is a very busy and demanding service for both urgent and elective surgery. The role requires the ability to liaise with all disciplines of staff i.e. Directorate Managers, Consultants, Nurses and administrative colleagues. Attention to detail, multi-tasking, compassion and patience are ethics that would benefit you in this role.

The successful candidate will work well as part of a team, be professional and personable at all times, able to multi-task as well as being able to work under pressure. Candidates must be flexible to the needs of the service, attend meetings as and when necessary and have excellent communication skills.

Date posted

05 April 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

196-A&C345

Job locations

St Thomas'

London

SE1 7EH

Job description

Job responsibilities

Scheduling elective and inpatient admissions

overseeing theatre lists to ensure correct utilisation

answering and making phone calls to patients and clinical staff, internal and external

Managing mailboxes

dealing with difficult conversations with patients

Preparing and attending meetings

working in a very fast past environment

Rotating shifts between 8am - 6pm

Validating the PTL

Job description

Job responsibilities

Scheduling elective and inpatient admissions

overseeing theatre lists to ensure correct utilisation

answering and making phone calls to patients and clinical staff, internal and external

Managing mailboxes

dealing with difficult conversations with patients

Preparing and attending meetings

working in a very fast past environment

Rotating shifts between 8am - 6pm

Validating the PTL

Person Specification

Multi tasking

Essential

Ability to multi-task in a fast pace environment

trust IT systems

Essential

Basic knowledge of trust IT systems

Previous experience

Desirable

Admission Officer experience
Ability to problem solve independently

Person Specification

Multi tasking

Essential

Ability to multi-task in a fast pace environment

trust IT systems

Essential

Basic knowledge of trust IT systems

Previous experience

Desirable

Admission Officer experience
Ability to problem solve independently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

St Thomas'

London

SE1 7EH

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

St Thomas'

London

SE1 7EH

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)