Job summary
The Cardiovascular Services Directorate is looking for a proactive and organised Clinical Governance Coordinator to support clinical departments with the governance of their operational services and communication with patients.
The post will be focused on the monitoring and presentation of key governance performance indicators, meeting regularly with clinical teams about issues within their services, supporting communications with patients and providing feedback to the Directorate Management Team.
The position offers a great opportunity for an interested administrator to join the directorate Quality Improvement and Patient Safety team, to work closely with the Head of Nursing and Clinical Director supporting them with improvements to processes and co-ordinating information from a variety of sources across the directorate. The successful candidate will be able to organise and prioritise their workload, have excellent communication skills and be able to present information clearly and with ease. They should have a background in working with teams from different professional backgrounds, and prior experience in the NHS would be highly desirable.
This role offer an opportunity for those wishing to develop their career in the NHS, allowing the post holder to share and standardise best practice and to improve patient experience.
Main duties of the job
Key responsibilities:
- Co-ordination of key governance information including incident reports and complaints
- Administrative support to Senior Quality Improvement and Patient Safety (QIPS) Manager in responding to clinical governance concerns and patient correspondence
- Close working with the Trust central Quality Assurance and Complaints team to resolve issues as quickly as possible
- Support developments in the services to improve governance processes and patient experience
- Opportunity to develop and implement an audit programme that supports the needs of clinical governance and quality improvement, including national registries
- Opportunity to line manage and develop other team members
About us
Guy's and St Thomas' NHS Foundation Trust is part of King's Health Partners, an academic health sciences centre, and pioneers in health research, and providing high quality teaching and education. This partnership helps provide the latest treatments alongside the best possible care.
The Cardiovascular Patient Safety Team is part of the Heart, Lung and Critical Care Group. The team work closely with our clinical group colleagues as well as across directorates.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities.
Job description
Job responsibilities
We are looking for a dedicated and enthusiastic individual, with excellent customer service skills and good knowledge of hospital IT systems. The ability to prioritise, organise and communicate clearly and effectively are essential for this role. The successful candidate will be responsible for dealing with patient queries, patient safety investigations,data analysis, complaints and risk. The successful candidate will be expected to liaise regularly with clinicians, nursing teams, allied health professionals and administrative teams.
- Support the QIPS Manager in implementing Trust/NHS patient safety directives and identify, lead on and implement internal service improvements. Continuously review governance processes and make recommendations for improvement as appropriate. This will require working autonomously to understand and drive performance targets.
- Responsible as the implementation lead for cross-directorate projects, ensuring delivery against deadlines and Trust standards are achieved.
- Manage the collection of data so the management and clinical staff have access to timely and accurate information on all key performance indicators.
- Compile reports, trend analysis from the data collected.
- Manage the implementation and co-ordination of risk management arrangements to ensure effective delivery of service.
- Support the design, registration, implementation and reporting of audits in collaboration with clinical staff.
- Collate and present statistical data as required
- Provide a pivotal communication link in the Directorate for clinical governance, including collating and forwarding information, the co-ordination of regular meetings and arranging events as required.
- Sit on departmental working groups contributing to patient safety and quality improvement in the directorate.
- Develop and write policies and procedure in collaboration with staff.
- To facilitate the Directorate risk assessment process and to ensure that the Directorate risk register is effectively populated and to monitor action plans on a regular basis to ensure that risks are controlled.
- To work alongside clinical audit leads within specialties and to develop and implement an audit programme that supports the needs of clinical governance and quality improvement, including the NHS Litigation Authoritys Risk Management Standards.
- To co-ordinate a rolling programme of review of compliance in relation to local and national guidance, including the National Service Frameworks and National Institute of Health and Clinical Excellence (NICE) guidance and standards.
- To ensure that locally developed clinical guidelines follow due procedure, are ratified and effectively distributed, disseminated and monitored within the Directorate.
- To co-ordinate Directorate responsibilities in relation to external accreditation and inspection e.g. Standards for Better Health; NHS Litigation Authority Risk Management Standards; Care Quality Commission.
- To compile Directorate reports in conjunction with the Directorate Clinical Governance Facilitator and to present reports/presentations on directorate progress on a regular basis and as required.
- To be responsible for the efficient dissemination of governance information across the Directorate.
- To build and develop information resources pertinent to clinical governance as a resource for the Directorate.
- To support the delivery of training to develop staff competency in governance processes such as investigation and audit.
- To co-ordinate and support Directorate Clinical Governance meetings, take minutes, and maintain and develop internal and external networks as required.
- To support investigations for serious adverse incidents within the Directorate or other Directorates as required.
- With the Directorate Senior QIPS Manager, assemble and analyse information in ways that help directorate staff reflect on their service and practice.
- To support sharing of learning from post-event analysis and proactive risk assessments.
- To co-ordinate the use and management of Radar in relation to Directorate activities.
- To support implementation of decisions taken by the Trust Risk Assurance Committee (TRAC) in relation to the Directorate and to monitor and review any changes implemented as part of the clinical governance action plan or work programme.
- To assist in deriving learning and priorities for quality improvement from patient and public involvement across the Directorate.
- To support a local system of complaints investigation across the Directorate.
- To assist the investigator for complex complaints and those with a potentially serious outcome.
- To populate and monitor the Directorates complaints register, identifying trends, ensuring learning from experience and that action plans are followed through.
Job description
Job responsibilities
We are looking for a dedicated and enthusiastic individual, with excellent customer service skills and good knowledge of hospital IT systems. The ability to prioritise, organise and communicate clearly and effectively are essential for this role. The successful candidate will be responsible for dealing with patient queries, patient safety investigations,data analysis, complaints and risk. The successful candidate will be expected to liaise regularly with clinicians, nursing teams, allied health professionals and administrative teams.
- Support the QIPS Manager in implementing Trust/NHS patient safety directives and identify, lead on and implement internal service improvements. Continuously review governance processes and make recommendations for improvement as appropriate. This will require working autonomously to understand and drive performance targets.
- Responsible as the implementation lead for cross-directorate projects, ensuring delivery against deadlines and Trust standards are achieved.
- Manage the collection of data so the management and clinical staff have access to timely and accurate information on all key performance indicators.
- Compile reports, trend analysis from the data collected.
- Manage the implementation and co-ordination of risk management arrangements to ensure effective delivery of service.
- Support the design, registration, implementation and reporting of audits in collaboration with clinical staff.
- Collate and present statistical data as required
- Provide a pivotal communication link in the Directorate for clinical governance, including collating and forwarding information, the co-ordination of regular meetings and arranging events as required.
- Sit on departmental working groups contributing to patient safety and quality improvement in the directorate.
- Develop and write policies and procedure in collaboration with staff.
- To facilitate the Directorate risk assessment process and to ensure that the Directorate risk register is effectively populated and to monitor action plans on a regular basis to ensure that risks are controlled.
- To work alongside clinical audit leads within specialties and to develop and implement an audit programme that supports the needs of clinical governance and quality improvement, including the NHS Litigation Authoritys Risk Management Standards.
- To co-ordinate a rolling programme of review of compliance in relation to local and national guidance, including the National Service Frameworks and National Institute of Health and Clinical Excellence (NICE) guidance and standards.
- To ensure that locally developed clinical guidelines follow due procedure, are ratified and effectively distributed, disseminated and monitored within the Directorate.
- To co-ordinate Directorate responsibilities in relation to external accreditation and inspection e.g. Standards for Better Health; NHS Litigation Authority Risk Management Standards; Care Quality Commission.
- To compile Directorate reports in conjunction with the Directorate Clinical Governance Facilitator and to present reports/presentations on directorate progress on a regular basis and as required.
- To be responsible for the efficient dissemination of governance information across the Directorate.
- To build and develop information resources pertinent to clinical governance as a resource for the Directorate.
- To support the delivery of training to develop staff competency in governance processes such as investigation and audit.
- To co-ordinate and support Directorate Clinical Governance meetings, take minutes, and maintain and develop internal and external networks as required.
- To support investigations for serious adverse incidents within the Directorate or other Directorates as required.
- With the Directorate Senior QIPS Manager, assemble and analyse information in ways that help directorate staff reflect on their service and practice.
- To support sharing of learning from post-event analysis and proactive risk assessments.
- To co-ordinate the use and management of Radar in relation to Directorate activities.
- To support implementation of decisions taken by the Trust Risk Assurance Committee (TRAC) in relation to the Directorate and to monitor and review any changes implemented as part of the clinical governance action plan or work programme.
- To assist in deriving learning and priorities for quality improvement from patient and public involvement across the Directorate.
- To support a local system of complaints investigation across the Directorate.
- To assist the investigator for complex complaints and those with a potentially serious outcome.
- To populate and monitor the Directorates complaints register, identifying trends, ensuring learning from experience and that action plans are followed through.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent professional experience
- ECDL or excellent PC literacy including knowledge of all Microsoft Office packages
Desirable
- Management or project management qualification or working towards (e.g Diploma in Management studies or PRINCE 2)
Previous Experience
Essential
- NHS administrative or clinical experience
- Experience of working to deadlines
- Good understanding of the NHS governance and patient safety agenda
- Relevant experience of database and information management
- Experience of working with members of the public
Desirable
- Experience in delivering training
Skills/ Knowedge / Ability
Essential
- Excellent communication and interpersonal skills to maintain relationships with a variety of staff/external bodies.
- Ability to implement new process and systems.
- Ability to work unsupervised and prioritise workload.
- Ability to produce high quality work with attention to detail.
- Logical and consistent approach to data collection and monitoring, recording and audit with ability to identify and analyse trends and patterns.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent professional experience
- ECDL or excellent PC literacy including knowledge of all Microsoft Office packages
Desirable
- Management or project management qualification or working towards (e.g Diploma in Management studies or PRINCE 2)
Previous Experience
Essential
- NHS administrative or clinical experience
- Experience of working to deadlines
- Good understanding of the NHS governance and patient safety agenda
- Relevant experience of database and information management
- Experience of working with members of the public
Desirable
- Experience in delivering training
Skills/ Knowedge / Ability
Essential
- Excellent communication and interpersonal skills to maintain relationships with a variety of staff/external bodies.
- Ability to implement new process and systems.
- Ability to work unsupervised and prioritise workload.
- Ability to produce high quality work with attention to detail.
- Logical and consistent approach to data collection and monitoring, recording and audit with ability to identify and analyse trends and patterns.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
