Job responsibilities
Duties and Responsibilities
The duties and responsibilities listed below are representative of the NHSP site lead role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative or managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.
Operational Management
Support the Local Programme Manager and Assistant Programme Manager in managing various sections of service, e.g. provision of antenatal information, screening procedures and onward referrals.
This will require working autonomously to understand and drive operating targets, budget controls, and relevant HR management.
Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service that may be performance related.
Problem-solve day-to-day management issues organising and reallocating work where situations change due to variations to the work load and staffing availability.
Exercise delegated authority on behalf of the Local Programme Manager and Assistant Programme
Manager to resolve day-to-day management issues within the service.
Manage the analysis of data so the Local Programme Manager Assistant Programme Manager and Head of Service have access to timely and accurate information on all key performance indicators.
Professional Responsibilities
To assist the Local Programme Manager and Assistant Programme Manager in ensuring the hearing screening programme is carried out as per national and local protocols and to write, review and update local protocols and procedures as and when necessary.
To assist the Local Programme Manager Assistant Programme Manager to ensure all parents of eligible babies are offered the Newborn Hearing Screen in a timely fashion.
To liaise with other Newborn Hearing Screening Programmes to ensure families receive a seamless screening and follow-up service.
Liaise with relevant health professionals and other agencies as required
To carry out regular competency assessments for newborn hearing screeners, provide performance feedback and identify individual training needs.
To take a lead role in training new screeners including new screener observations and sign off
Recording of screening results in Patient medical records
Accurately record screening data using both manual and computerised methods, maintaining a high degree of accuracy
To carry out Transfer in and out and share of records on NHSP data base Smart4Hearing (S4H).
Clinical Responsibilities:
Carry out the hearing screening of newborn babies within the maternity unit and outpatient clinics following national and local protocols and provide a 363 days service to ensure maximum coverage of births to include weekends and Bank Holidays
To demonstrate a high level of competence in screening practice.
To identify and prioritise those babies requiring a screen on the Post-natal ward, Neonatal Intensive Care Units and Labour ward
To communicate effectively with parents regarding the screening process, liaising with interpreting services where necessary
To carry out the hearing screening of newborn babies within the maternity unit and outpatient clinics following national and local protocols
To organise workload to ensure maximum number of inpatient babies receive a hearing screen by working flexibly where necessary.
To gather and accurately record clinical and test data relevant to the screening process for the national database.
To answer any concerns parents may have prior to the screen being undertaken and communicate results in a sensitive and timely manner
To effectively and professionally communicate with other screeners and members of the team as well as other colleagues on the maternity unit and in the community
To ensure multi-disciplinary liaison regarding appropriateness and timing of the hearing screen
To ensure appropriate and timely referrals are made to Paediatric Audiology Services via the NHSP administration team.
To maintain confidentiality of the babies and their families at all times
To promote a professional, welcoming and caring environment endorsing a Family Friendly approach to care.
To assess and maintain stock availability in clinical areas: patient literature, screening consumables and equipment and make sure that the working environment is clean and tidy.
To report all untoward incidents to both the NHSP management team and the midwife in charge of the post-natal unit
To ensure the safety and security of equipment at all times and to report immediately any equipment faults to the Programme Manager and the Assistant Programme Manager
To ensure equipment is safe, clean, set up, checked and documentation made daily
according to local protocols
To undertake such duties as may be required from time to time as are consistent with the responsibilities of the grade and the needs of the service
Policy Development and System Management
Develop and write policies and procedures within own work area.
Manage the implementation and overall management of office systems, control processes and risk management arrangements to ensure effective delivery of service.
Responsible for the design and implementation of audits in collaboration with the Local Programme Manager , Assistant Programme Manager and Head of Service
To investigate complaints, as delegated by the Local Programme Manager and Assistant Programme Manager in line with Trust Policy. This may involve handling sensitive interpersonal situation.
To contribute to the modernisation of patient services delivered by the newborn hearing screening programme
Sit on departmental working groups to contribute to future strategies and development
To identify opportunities for service redesign, focusing on a family-centered approach to delivery;
contribute to plans which improve and develop services.
To provide data and reports for commissioning monitoring meetings on a quarterly and annual basis reviewing target and quality delivery of the services across South East London.
Financial Management
To maintain sufficient supplies of consumables and any other stock/non-stock items required by the programme and re-order as necessary.
Staff Management
Day-to-day managerial responsibility for newborn hearing screening staff
Set objectives and review performance of staff, identifying individual training and development needs and promote continued personal and professional development.
Manage annual leave, sickness, disciplinary and performance issues in line with Trust policies and the effective delivery of service.
Ensure all staff comply with relevant Trust policies and standing financial instructions.
Recruit and induct hearing screeners in line with Trust policies and procedures.
Anticipate staff shortages and problem areas and act to minimise the impact of these on service delivery.
Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the service.
Ensure that all staff adhere to the appropriate legislation when dealing with patient material and that suitable filing and booking systems are effectively managed.
Support the monitoring of compliance with internal and external governance and best practice requirements with the administration service.
Communication-Effectively communicate with a multi-disciplinary group of people, demonstrating interpersonal skills when dealing with all levels of staff across the Trust, using persuasion, tact and reassurance where necessary.
Liaise with other departments and members of the Trust to ensure the smooth running of the office and to assist the functioning of the team.
Influence, motivate and involve individuals and teams within the service to achieve necessary performance targets.
Deal with telephone calls related to the service, ensuring that customers are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently.
Handle confidential patient information and material in a sensitive and discrete fashion, in compliance with Trust policy and procedure.
See job description provided as a downloaded document with the person specification and downloaded
