Catering Assistants

Job description

Job responsibilities

Provides an efficient and effective retail catering service to their designated areas of responsibility. There will be times that you will be required to work at alternative sites across Guys and St Thomas sites due to the needs and demands of the service.

Conducts a wide range of retail catering service duties including:

Assist with the actual meal service and associated duties as allocated by the Supervisor around service times.

Be familiar with the two week menu cycle and all other associated menus like theme day and chef special

Checking of food and beverages served for quantity, quality and appearance and maintaining standards of hygiene.

Checks whether there are any additional dietary requirements or any change to menu.

Assisting with the preparation of snacks and beverages, cleaning of dining areas, serveries and equipment, washing up of crockery, cutlery etc.

Assisting with the requisitioning of beverages, dry goods (sugar, sauces condiments, etc.), cleaning materials, linen and tableware.

Maintaining a neat and tidy appearance at all times.

Reporting any mechanical and electrical defects and the need for repairs to the catering supervisors.

Complete all control records, temperature, cleaning rotas, food waste and otherwise as trained by the supervisor.

Cleans restaurant/caf fittings, including sinks, microwaves/ovens and fridges/coffee machines; and removes any food debris present from surfaces by using cleaning materials.

Maintains high standards of tidiness within your designated areas of responsibility.

Replaces all consumables; ensuring they are fully stocked at all times, including hand towels, hand soap and waste sacks, clean as you go.

Empties and cleans waste bins, ensuring items are disposed of both safely and correctly in accordance with the waste and infection control policies.

Conducts regular audits on food wastage and identify to the chef or supervisor if there are high levels of waste

Be familiar with menu content, products on offer, all selling prices and details of other restaurants (i.e opening times, locations)

To assist in the decanting of recipes and packing

To ensure that all Hazard Critical Control Points are adhered at all times

Assisting with the general cleaning of the kitchen and server areas, cooking equipment and washing up of kitchen utensils and etc.

Maintaining of cross charging records.

Safe working practices in the dining rooms and server in accordance with good catering practice and provision of the Health and Safety at Work Act.

To observe and maintain the relevant Health and Hygiene Regulations as laid out in the Food Safety Act 1990.

To report any accident immediately as per the accident procedure.

Any other duties commensurate with the grade, for the efficient running of the department.

Ensures that applicable standing financial instructions are met and follows the Cash procedure.

Required to operate cash register, record and monitor cash and voucher takings.

Count cash and vouchers at the end of service with the Supervisor.

Count and take responsibility for the float at the beginning and end of each shift.

Ensuring the takings are secure at the end of the shift and are handed over to the Supervisor

Ensure all correct paperwork is filled in correctly and all data is recorded.

Responsible for discrepancies on own till according to the (Local cashiering Procedure Policy) if there are any discrepancies this must be explained to the manager/supervisor on duty at the earliest convenience

Ensures all till areas are stocked, cleaned and tidy at all times.

Utilises image of the service initiatives, ensuring high presentation and commercial standards are maintained at all times; adhering to SLAs and CQC/PLACE audits.

Contributes to the continuous improvement of the service, increasing client satisfaction and flexible working practices; prepared to offer support and cover on a cross-site basis if necessary.

Person Specification

Qualifications/ Education

Essential

• Basic Food Hygiene training & certificate
• Good command of the English language, including oral and written communication skills
• Good numerical skills.
• Experience of using IT systems including Microsoft Office packages.

Desirable

• Recognised Customer Service qualification
• Knowledge of health and safety procedures.
• Knowledge of Hospital Assessments

Previous experience

Essential

• Experience within busy restaurant environment
• Cashier experience.

Desirable

• Experience within healthcare profession/environment

Skills,Knowledge and Ability

Essential

• A customer focused friendly personality with strong interpersonal skills
• Good knowledge of food hygiene techniques and procedures
• Ability to work quickly, efficiently and show initiative
• Ability and willingness to learn new skills and to attend training
• Good team member with the ability to communicate and engage effectively with all grades of staff, within a busy and challenging environment.
• Ability to respond sensitively to queries and demonstrate empathy and compassion

Desirable

• Understanding of special dietary requirement.

Physical Requirements

Essential

• Ability to stand for length of time during working hours
• Ability to lift stock
• Over 18 years of age to operate oven and other catering machinery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Guy's & St. Thomas' Hospital

Westminster Bridge Road

London

SE1 7EH

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)