Job summary
The role of the e-RS administrator will be to provide a robust and professional service for patients and health professionals.
The e-RS administrator will also develop his/her knowledge base to lead and manage specific e-RS worklist tasks.
Where appropriate, and practical, the post holder will also support other projects or pieces of work associated with modernising service delivery.
Main duties of the job
We are pleased to announce that we are recruiting for an e-RS Administrator within the e-RS Team on a 12 month fixed term contract.
An exciting opportunity to become a key member of the e-RS team - we are an extremely busy department but a very friendly and inclusive place to work.
We are looking for a dedicated and enthusiastic individual with excellent attention to detail and customer service skills. Ability to prioritise their own workload as well as good knowledge of e-RS will be needed for this role.
The successful candidate will join a small team and will be responsible for dealing with Advice and Guidance (A&G) requests and cleansing of some e-RS worklists when required. The candidate should be confident liaising with GPs/ patients and multidisciplinary teams of all levels, have excellent communication skills and attention to detail.
The candidate will be expected to demonstrate excellent prioritisation skills and escalate any issues for prompt resolution.
The key focus for the e-RS administrator will be to:
- To manage and escalate Advice and Guidance (A&G).
- Support and guide patients along all administrative aspects of their pathway through the hospital.
- Develop and maintain strong relationships with speciality teams to ensure the specific needs of their patients are met.
- Provide professional, welcoming and high quality services for patients and health professionals whether that is via the call-centre, in writing, web-access and any other new technology.
About us
We are looking for an enthusiastic e-Referrals Service (e-RS) administrator to join our busy but friendly team. This is an exciting role where no two days will be the same.
As a support service, the team consists of 6 WTE A&C staffs and does not include any clinical staff.
The successful candidate will join a small team and will be responsible for dealing with Advice and Guidance (A&G) requests and cleansing of some e-RS worklists when required. The candidate should be confident liaising with GPs/ patients and multidisciplinary teams of all levels, have excellent communication skills and attention to detail.
Job description
Job responsibilities
We are pleased to announce that we are recruiting for an e-RS Administrator within the e-RS Team.
This is an exciting opportunity to become a key member of the e-RS team we are an extremely busy department but a very friendly and inclusive place to work.
We are looking for a dedicated and enthusiastic individual with excellent attention to detail and customer service skills. Ability to prioritise their own workload as well as good knowledge of e-RS will be needed for this role.
The successful candidate will join a small team and will be responsible for dealing with Advice and Guidance (A&G) requests and cleansing of some e-RS worklists when required. The candidate should be confident liaising with GPs/ patients and multidisciplinary teams of all levels, have excellent communication skills and attention to detail.
The candidate will be expected to demonstrate excellent prioritisation skills and escalate any issues for prompt resolution.
Job description
Job responsibilities
We are pleased to announce that we are recruiting for an e-RS Administrator within the e-RS Team.
This is an exciting opportunity to become a key member of the e-RS team we are an extremely busy department but a very friendly and inclusive place to work.
We are looking for a dedicated and enthusiastic individual with excellent attention to detail and customer service skills. Ability to prioritise their own workload as well as good knowledge of e-RS will be needed for this role.
The successful candidate will join a small team and will be responsible for dealing with Advice and Guidance (A&G) requests and cleansing of some e-RS worklists when required. The candidate should be confident liaising with GPs/ patients and multidisciplinary teams of all levels, have excellent communication skills and attention to detail.
The candidate will be expected to demonstrate excellent prioritisation skills and escalate any issues for prompt resolution.
Person Specification
Experience
Essential
- Proven business administration experience which demonstrates the understanding of the key functions to providing an admin support service
- Experience working in a customer focused environment.
Desirable
- Experience of an administrative role within the NHS.
- e-RS experience
Skills
Essential
- Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
- Excellent organisational skills and attention to detail
- Confidence in making decisions when dealing with competing priorities
- Ability to handle confidential and sensitive information appropriately
- Ability to work within a team and develop good working relationships with colleagues at all levels
- Ability to work as part of a team as well as using own initiative
Desirable
- Understanding of Trust hospital systems (ie: EPIC - Patient Information Management System) e-RS
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- Relevant NVQ 3 or equivalent qualification or experience e.g. experience in administrative roles
Desirable
- Customer service qualification / training
Person Specification
Experience
Essential
- Proven business administration experience which demonstrates the understanding of the key functions to providing an admin support service
- Experience working in a customer focused environment.
Desirable
- Experience of an administrative role within the NHS.
- e-RS experience
Skills
Essential
- Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
- Excellent organisational skills and attention to detail
- Confidence in making decisions when dealing with competing priorities
- Ability to handle confidential and sensitive information appropriately
- Ability to work within a team and develop good working relationships with colleagues at all levels
- Ability to work as part of a team as well as using own initiative
Desirable
- Understanding of Trust hospital systems (ie: EPIC - Patient Information Management System) e-RS
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- Relevant NVQ 3 or equivalent qualification or experience e.g. experience in administrative roles
Desirable
- Customer service qualification / training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
