Guy's and St Thomas' NHS Foundation Trust

Part time Respiratory Physiology Administrator- Harefield Hospital

This job is now closed

Job summary

Harefield hospital is part of the Guy's and St. Thomas' NHS Foundation Trust and offers world-leading expertise and research in heart and lung disease.

We are looking for a part time Respiratory Physiology Administrator to join our existing Team. The successful applicant will be expected to carry out a wide range of administrative and reception duties and must be able to demonstrate experience of working within an administrative role, the ability to meet deadlines, in addition to providing an efficient and effective service to the Respiratory Physiology Department.

As Administrator you will also ensure the smooth and effective booking of appointments for patients at the Harefield Hospital. You will be an organised, enthusiastic person with excellent communication skills, a caring approach and experience of Word, Excel and Hospital Administration Systems.

Main duties of the job

Your duties and responsibilities will include: - First point of contact for the Physiology Department (in person, email and telephone) - Responsible for booking lung function appointments, dealing with sleep patient related queries, posting out equipment, stock control, data input into dedicated patient administration systems and other duties vital to the administration of the department.

The ideal candidate will have good interpersonal skills and will be able to work well as a part of a team.

You will also need to be a confident and well-presented person, with an ability to cope under pressure and an excellent telephone manner is essential.

About us

Royal Brompton and Harefield hospitals joined Guy's and St Thomas' in February 2021 and is the largest specialist heart and lung center in the UK and among the largest in Europe. We provide treatment for people with heart and lung disease, including rare and complex conditions, offering some of the most sophisticated treatment that is available anywhere in the world.

Our integrated approach to caring for patients from before birth, through childhood, adolescence and into adulthood and old age has been replicated around the world and has gained Royal Brompton and Harefield an international reputation as a leader in heart and lung diagnosis, treatment, and research.

Date posted

12 February 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£29,460 to £31,909 a year Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

196-A&C274

Job locations

Respiratory Physiology Department

Hill End Road

Harefield

UB9 6JH

Job description

Job responsibilities

JOB DESCRIPTION

Title: Part time Administrator/Receptionist

Grade: Band 4

Job base: Respiratory Physiology Department, Harefield Hospital

Accountable to: Lead Clinical Physiologists

Disclosure & Barring Service (DBS) checks (please delete as appropriate):

standard

Job summary

Patient/Customer Care

The postholder will be the first point of contact and will deal with all patient enquiries via telephone or in person, regarding appointments and replacement equipment.

The postholder will be responsible for checking if patients are due replacement equipment and will also be responsible for wrapping & posting out the replacement equipment to patients to the correct address.

The postholder will receive patients attending the department

The postholder will be responsible for updating databases where appropriate.

The postholder will liaise with Wards to arrange the delivery of patients to the department for testing.

The postholder will also be responsible for providing general and clerical support for the department including filing & typing letters.

The postholder will be responsible for ensuring spreadsheets and hospital computer systems i.e. EPR/EPIC are up dated and complete, registering patients and keeping pace with changes to hospital systems.

The Postholder will ensure all official documents are complete to an appropriate standard.

To carry out administrative support to the Respiratory Physiology Department.

To make patient appointments and understand the necessary preparation needed for testing.

To arrange transport for patient when required.

To provide efficient and effective reception duties for the department.

To demonstrate care and respect, for both patients and fellow staff members.

To be responsible for their own continuing professional development.

Main tasks and responsibilities

Communication

The post holder will prepare information to be given to patients, i.e. appointment letters & technical instructions.

The postholder will liaise with wards and other departments within the hospital

The postholder will answer telephone & email enquiries.

The postholder will deal courteously, efficiently, and confidentially with all enquires.

The postholder will liaise with the departmental staff, to optimise the service to patients and identify any potential problems with patient appointments.

The postholder will liaise with outside hospitals, secretaries, and medical staff regarding requests for tests carried out in the department.

To assist the Lead Clinical Physiologists in the implantation EPIC where appropriate.

Policy & Service Development

The postholder will undertake mandatory training, and any other training deemed necessary by the departmental managers

The postholder will be familiar with all Trust and Directorate policies and to abide by them.

General
To ensure all mandatory training courses such as Manual handling, Fire, Resuscitation, Infection Control, Health, and Safety are attended on an annual basis and the knowledge gained adhered to.
To abide by the Trusts core behaviours for staff and all other Trust policies including standing financial instructions, research governance, codes and practices and health and safety policies
To be able to perform any other duty as deemed necessary by the Lead Physiologists.

Resource Management

To monitor stock levels of Sleep consumables & stationary and alert lead clinical physiologists in order-to-order new stock as appropriate.

Information Management

Record patient attendance and maintain computerised patient record using the Trusts EPIC.

Use EPIC to book patients into appropriate test slots.

Access patients electronic requests and place patients test on hold appropriately.

Obtain relevant documentation needed to invoice private patients.

To update spreadsheets and hospital computer systems i.e. EPIC & any database, registering patients and keeping pace with changes to hospital systems.

Research and Development

To translate the outcomes of research into improved patient care by evaluating new ideas and being innovative in how they are applied.

Further sections

To abide by the Trusts Core behaviours for staff and all other Trust policies, codes and practices including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices, and health and safety.
To ensure All team members have a real voice in the development of respiratory physiology department to patients/customers

Other duties

To undertake any other duties commensurate with the grade as requested.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.