Job summary
An exciting opportunity has arisen to join the Evelina London Cleft and Paediatric Plastic Surgery Services as a Patient Pathway Coordinator. This vacancy is a permanent, full time (37.5 hours per week) Band 4 administrative role. This is a challenging and rewarding role which involves working across two busy services, where you will have the opportunity to make a direct positive impact on patient experience and the wider team.
We are looking for an enthusiastic, dedicated and adaptable individual who has good attention to detail. The role demands excellent prioritisation skills, problem-solving abilities and a collaborative approach to ensure the smooth and efficient management of patient pathways. The post holder will need to work well as part of a team, be professional and personable at all times, have the ability to multi-task and work under pressure. They will work closely with one Service Manager and two Assistant Service Managers, and alongside a team consisting of Medical Secretaries and Patient Access Coordinators, as well as a multi-disciplinary clinical team.
We encourage applicants to reach out to the recruiting manager(s) to gain insight into the team and service. For further details please contact Donzie Roy-Macauley via email Donzie.RoyMacauley@gstt.nhs.uk
Main duties of the job
The Patient Pathway Coordinator will lead on the tracking of patient pathways, ensuring patients receive treatment as soon as possible and ensure national targets are met. They will work closely with a wide range of clinical and managerial staff to provide a high standard of administrative support.
About us
Evelina London is part of Guy's and St Thomas' NHS Foundation Trust and we are responsible for providing services for women and children. With almost 4,000 dedicated staff, and led by an Executive Team and Board, we have significant devolved autonomy to focus operationally and strategically upon the needs of our patients. We also benefit from being part of a large and successful NHS foundation trust, whose values we share. We have an ambitious strategic development programme, with backing from Guy's and St Thomas'.
Every year, the number of children and young people Evelina London cares for, in our hospitals and in the community, continues to grow. We provide comprehensive health services from pre-conception, before birth, throughout childhood and into adult life. Evelina London is here for children, young people and women from London to South East England, and provides specialist care for families around the UK and across the world.
As the only NHS Trust in London with women's and specialist children's services on one site we have unique opportunities to provide excellent, high-quality, integrated care for mothers, babies and children. We operate through five clinical directorates: Children's Medicine and Neonatology; Children's Surgery, Theatres and Anaesthesia; Children's Cardio-respiratory and Intensive Care; Children's Community Services and Women's Services.
Job description
Job responsibilities
The post holder work closely with the administrative and clinical teams, ensuring patient pathways are managed correctly. The role will involve working with sensitive and confidential information and the post holder will be expected to maintain the Trusts standards and policies at all times.
See attached documents for a detailed job description and person specification.
Job description
Job responsibilities
The post holder work closely with the administrative and clinical teams, ensuring patient pathways are managed correctly. The role will involve working with sensitive and confidential information and the post holder will be expected to maintain the Trusts standards and policies at all times.
See attached documents for a detailed job description and person specification.
Person Specification
Qualifications/Education
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- Relevant NVQ 3 or equivalent qualification or experience
Desirable
- Customer service qualification / training
- IT package qualification / training such as the European Computer Driving Licence (ECDL)
Previous experience
Essential
- Proven experience of working in an administrative role demonstrating evidence of: 1. competent data collection and data quality 2. working with confidential documents and information
- Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations
- Experience of working both autonomously and in a team
Desirable
- Experience of an administrative role within the NHS
Skills/Knowledge/Ability
Essential
- Excellent communication skills
- Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines
- Proficient IT skills experience of using Microsoft Word, Excel and Outlook
- Knowledge of Trust hospital systems (i.e. EPIC, PIMS, EPR)
- Ability to work on own initiative and with minimal supervision
- Ability to work within a team and develop good working relationships with colleagues at all levels
- Understanding of confidentiality and its application and maintenance in and out of the workplace
- Understanding of equal opportunities
Desirable
- Knowledge of the key waiting times targets including 18 week
Person Specification
Qualifications/Education
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- Relevant NVQ 3 or equivalent qualification or experience
Desirable
- Customer service qualification / training
- IT package qualification / training such as the European Computer Driving Licence (ECDL)
Previous experience
Essential
- Proven experience of working in an administrative role demonstrating evidence of: 1. competent data collection and data quality 2. working with confidential documents and information
- Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations
- Experience of working both autonomously and in a team
Desirable
- Experience of an administrative role within the NHS
Skills/Knowledge/Ability
Essential
- Excellent communication skills
- Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines
- Proficient IT skills experience of using Microsoft Word, Excel and Outlook
- Knowledge of Trust hospital systems (i.e. EPIC, PIMS, EPR)
- Ability to work on own initiative and with minimal supervision
- Ability to work within a team and develop good working relationships with colleagues at all levels
- Understanding of confidentiality and its application and maintenance in and out of the workplace
- Understanding of equal opportunities
Desirable
- Knowledge of the key waiting times targets including 18 week
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
