Job summary
An exciting opportunity has arisen for the role of Service Manager, working across Paediatric Inherited Metabolic Diseases, Rheumatology, Palliative Care and Neonatology.
For these busy and successful services, we are looking for an enthusiastic, dynamic and innovative manager, with a strong operational background, who is passionate about improving healthcare services.
With this role you will influence and drive patient experience, safety, performance and staff wellbeing, as well as support the ongoing transformation work while providing clear leadership and ensuring delivery against our performance goals. You will work closely with service leads, matrons, clinicians, managers and other staff across the Trust.
You will provide leadership and expert advice to your teams to help deliver high standards of care and quality, patient-centred service with an ethos around continuous improvement. The post holder will need to have experience in operational service delivery and needs to be flexible and adaptable to the requirements of managing a dynamic and fast-paced service.
Interviews are provisionally set for 28 February 2024.
Main duties of the job
The Service Manager is accountable to the Deputy General Manager and Clinical Leads. This role has responsibility for the day-to-day delivery of clinical services in accordance with agreed objectives, targets, quality standards, controls and resource constraints.
The post holder will also work closely with the Directorate Management Team to ensure we are delivering high quality care to our patients.
The Service Manager will also be responsible for delivering a range of service improvements.
About us
Evelina London is part of Guy's and St Thomas' NHS Foundation Trust and we are responsible for providing services for women and children. With over 3,000 dedicated staff, and led by an Executive Team and Board, we have significant devolved autonomy to focus operationally and strategically upon the needs of our patients. We also benefit from being part of a large and successful NHS foundation trust, whose values we share. We have an ambitious strategic development programme, with backing from Guy's and St Thomas'.
Every year, the number of children and young people Evelina London cares for, in hospital and in the community, continues to grow. We provide comprehensive health services from pre-conception, before birth, throughout childhood and into adult life. Evelina London is here for children, young people and women from London to South East England, and provides specialist care for families around the UK and across the world.
As the only NHS Trust in London with women's and specialist children's services on one site we have unique opportunities to provide excellent, highquality, integrated care for mothers, babies and children. We operate through four clinical directorates: Neonatology and Medical Specialties, Surgical Services, Theatres and Paediatric Intensive Care, Children's Community Services and Women's Services.
Job description
Job responsibilities
Exercise delegated authority on behalf of the General Manager & clinical leads to resolve day-to-day performance issues within the Service, responsible for early identification of issues and creating the plan for resolution.
Ensure effective processes and procedures are in place to monitor and track performance within the Service against the Performance Contract.
Ensure compliance with all relevant Trust policies.
Ensure sufficient staffing levels and allocation depending on service needs
Ensure correct skill mix within team
Responsible for the day to day efficient and effective operational management of service areas, linking appropriately with clinical and multi-disciplinary staff in all matters affecting the delivery of core services.
Respond to daily problems and ensure issues are swiftly resolved; implement longer term solutions to issues raised.
Work closely with the Clinical Lead, and Matrons to ensure effective support services are in place for all clinical areas.
Ensure facilities and other resources are available to meet service needs, including analysing and managing space requirements.
Ensure all policies and procedures are adhered to as required by the Trust.
As a member of the management team, support the annual Business Plan, ensuring staff involvement, in line with Trust objectives.
Manage the analysis of data so that the Management team has access to timely and accurate information on all key performance indicators.
Participate in and contribute to Trust wide initiatives and projects as appropriate.
Develop and write policies and standardised procedures within own work area.
Ensure that effective systems are in place to maintain service delivery in the event of staff absences
Ensure that all staff adhere to the appropriate legislation when dealing with patient material and that suitable filing and booking systems are effectively managed.
Support the management team by preparing presentations.
Liaise with other departments and members of the Trust to support the smooth running and functioning of the department
Job description
Job responsibilities
Exercise delegated authority on behalf of the General Manager & clinical leads to resolve day-to-day performance issues within the Service, responsible for early identification of issues and creating the plan for resolution.
Ensure effective processes and procedures are in place to monitor and track performance within the Service against the Performance Contract.
Ensure compliance with all relevant Trust policies.
Ensure sufficient staffing levels and allocation depending on service needs
Ensure correct skill mix within team
Responsible for the day to day efficient and effective operational management of service areas, linking appropriately with clinical and multi-disciplinary staff in all matters affecting the delivery of core services.
Respond to daily problems and ensure issues are swiftly resolved; implement longer term solutions to issues raised.
Work closely with the Clinical Lead, and Matrons to ensure effective support services are in place for all clinical areas.
Ensure facilities and other resources are available to meet service needs, including analysing and managing space requirements.
Ensure all policies and procedures are adhered to as required by the Trust.
As a member of the management team, support the annual Business Plan, ensuring staff involvement, in line with Trust objectives.
Manage the analysis of data so that the Management team has access to timely and accurate information on all key performance indicators.
Participate in and contribute to Trust wide initiatives and projects as appropriate.
Develop and write policies and standardised procedures within own work area.
Ensure that effective systems are in place to maintain service delivery in the event of staff absences
Ensure that all staff adhere to the appropriate legislation when dealing with patient material and that suitable filing and booking systems are effectively managed.
Support the management team by preparing presentations.
Liaise with other departments and members of the Trust to support the smooth running and functioning of the department
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent knowledge
- Evidence of recent Continuing Professional Development.
Desirable
- Understanding of lean methodology
Previous Experience
Essential
- Evidence of managing successful project and / or operational performance and improvement; including the development and monitoring of output and outcome measures.
- Operational experience in managing specific services including design, development, implementation and management of change in a multi-professional environment
- Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management.
Desirable
- Knowledge and understanding of the changing NHS environment.
Skills, Knowledge
Essential
- Knowledge of operations and / or project management methodologies and techniques.
- Knowledge of contract management.
- Understanding and track record of successful change and project management.
- Effective people and project management skills inc.
- Use analytical and judgement skills including understanding and application of complex statistical and numerical data
- Work flexibly and prioritise in response to changing demands and requirements
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent knowledge
- Evidence of recent Continuing Professional Development.
Desirable
- Understanding of lean methodology
Previous Experience
Essential
- Evidence of managing successful project and / or operational performance and improvement; including the development and monitoring of output and outcome measures.
- Operational experience in managing specific services including design, development, implementation and management of change in a multi-professional environment
- Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management.
Desirable
- Knowledge and understanding of the changing NHS environment.
Skills, Knowledge
Essential
- Knowledge of operations and / or project management methodologies and techniques.
- Knowledge of contract management.
- Understanding and track record of successful change and project management.
- Effective people and project management skills inc.
- Use analytical and judgement skills including understanding and application of complex statistical and numerical data
- Work flexibly and prioritise in response to changing demands and requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
