Job summary
Are you passionate about patient safety? Do you want to make a difference for our staff and our patients? If the answers are yes, then this job is for you!
An exciting opportunity has arisen for a hardworking, enthusiastic and motivated individual to join the Trust Patient Safety Team as a Patient Safety Manager (Band 7 AfC), within the Quality and Assurance Directorate (9 months Maternity Cover).
The Trust Patient Safety Department consists of 8 team members focused on improving patient safety and delivering the Trust's patient safety incident response plan. The team work in collaboration with other Quality and Assurance teams and corporate services (e.g. Chief Nurse Office) to triangulate information from various sources in order to identify and manage themes relating to safety and quality.
We are looking for candidates with experience and knowledge in patient safety and investigation methodologies. The successful candidate will have excellent negotiation and facilitation skills and have well-developed written and verbal communication skills and management experience to support them on a day to day basis.
The role requires individuals who are flexible and can work autonomously but also enjoy working as part of a dynamic team tolead and support patient safety and associated quality improvement work through expertise in effective clinical networking, change management and improvement science.
Main duties of the job
The Patient Safety Manager role will be responsible for leading, supporting, promoting and facilitating effective patient safety incident response and embedding learning across all areas of the organisation. The post holder will establish networks within the Trust to discover best practice to enhance the Trust's safety culture.
The post holder will provide leadership and expertise relating to patient safety and support the Patient Safety Specialists in improving and sustaining a just culture and be able to evidence learning from all aspects of quality and risk. It is essential that the appointee is a proven team player who is able to engender trust and respect from colleagues at all levels of the organisation.
The post holder will be responsible for providing practical day-to-day advisory and monitoring support to ensure quality improvement in clinical practice and improved outcomes for patients. They will support the development and implementation of the Trust's patient safety incident response plan (PSIRP) and incident response framework (PSIRF), with a focus on areas for quality improvement.
The post holder will utilise their specialist knowledge and expertise to support effective integrated clinical governance systems and processes which are aimed at improving patient safety and are in line with local, regional and national guidelines and statutory requirements.
About us
Guy's and St Thomas' NHS Foundation Trust is part of King's Health Partners, an academic health sciences centre, and pioneers in health research, and providing high quality teaching and education. This partnership helps provide the latest treatments alongside the best possible care.
The Quality and Assurance Directorate consists of 4 teams - Resolution (formerly known as Complaints) Team, Legal Team, Risk and Assurance Team and the Quality Improvement Patient Safety (QIPS) Team. The teams work closely together to provide the necessary support, guidance and training to the Clinical Groups (and their Directorates) topromote excellent clinical leadership in all areas of the hospital, which contributes to a positive patient experience and promotes the Trust's values.
We are jointly committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities.
Job description
Job responsibilities
Patient Safety and Clinical Governance
- Manage the delivery, development and implementation of the Trusts Patient Safety Incident Response Plan (PSIRP) and Response Framework (PSIRF) to be used for responding to patient safety events and identification of areas for improvement.
- Ensure the delivery, development and implementation of a patient safety response plan for each Clinical Group and core service (cutting across all Clinical Groups) to appropriate respond to patient safety events within the Trusts overall quality framework.
- Lead on Trust-wide patient safety incident investigations identified for system learning or high impact to patients, families and the trust.
- Review and investigate clinical and operational incidents and concerns, undertaking root cause analysis, corrective and preventative actions.
- Identify trends and lessons learned for the Trust in line with clinical and operational requirements.
- Ensure Duty of Candour is applied where appropriate to investigations and this is recorded accurately to monitor and ensure compliance
- Identify patient safety concerns and themes from different patient safety data sources (such as incidents).
- Provide and receive highly complex, sensitive or contentious information, undertaking regular analysis and high level communication to persuade stakeholders to improve Trust performance and actively seek areas for improvement.
- Provide clear reports and communication on performance relating to patient safety and quality targets, including presentations using a range of information from a variety of information and data sources.
- Provide support in planning quality improvement projects, using appropriate service improvement techniques to support departments in the identification of opportunities for improvement and the elimination of waste/non-value.
- Prepare and present reports/briefings for patient safety incidents and investigations as required.
- Ensure system learning identified from incidents are reported and incorporated into system improvement plans, monitored and tracked for effectiveness.
- Lead on quality committee management where required, using advanced influencing and persuasive skills in order to communicate to multi-disciplinary stakeholders on a range of sensitive business topics.
- Disseminate information and communicate proactively between the Quality and Assurance team and the Clinical Groups.
- Provide, receive and present highly complex, sensitive or contentious information on a wide range of patient safety or clinical matters.
- Use and apply motivational skills to encourage collaborative working to improve patient safety for services, including situations where there may be adversity to change within certain services.
- Undertake analysis of performance data in relation to patient safety, assessing the need for improvement projects and identify areas for collaborative working.
- Use and support others with the Trusts risk and incident management system (software), using it to the best of its ability and utilise in a way that informs and improves patient safety.
- Meet, communicate and negotiate with internal or external bodies (such as NHS Improvement and the CQC) on a variety of patient safety or quality related matters.
Patient Safety Training, Analysis and Information Resources
- Support the Patient Safety Specialists and Clinical Group Patient Safety teams to develop and deliver clinical governance programmes to maintain and improve the quality of patient care through quality improvement projects.
- Support and deliver the development and implementation of the patient safety training and education plan.
- Development and delivery of training and formal teaching on patient safety, investigations, after action reviews, quality improvement and human factors and ergonomics (systemthinking) for the Trust and wider clinical governance teams.
- Support and disseminate information from the Trusts patient safety Best Practice webpages and clinical resources database, including information resource management.
- Prepare and present regular progress reports on quality improvement, patient safety and best practice as required.
- Communicate pro-actively with Trust staff, including clinical staff, patient safety, risk management, directorate management teams and Clinical Groups.
- Provide and receive complex and/or sensitive information orally, electronically, in writing in a range of formats and manage effective communication at all levels of seniority.
People and Project Management
- Line manage the Patient Safety Officer and Patient Safety Co-ordinator within the Quality and Assurance Directorate, including all financial and human resource management, and ensure that staff are trained, supervised and appraised appropriately to equip them to carry out their work effectively and efficiently.
- Delegated budget holder for the patient safety manager department, including the financial management of the Trusts patient safety training budget and external contracts with suppliers (such as external training partners and software providers).
- Build and develop key relationships and consult and maintain networks internally and externally.
- Liaise with patients and their families/relatives involved in incidents and work together to understand the impact and events involved in the incident. Identify stories for wider learning and the learning from best practice folder.
- Support the delivery of a range of initiatives and projects arising directly and indirectly from the departments field of expertise.
- Support and give professional advice on policies adopted by the Trust in relation to patient safety and quality.
- Deputise for the Patient Safety Specialists as required.
- With the patient safety specialists, plan and implement new ways of working and facilitate collaborative working within the Clinical Groups and across the Trust.
- Where appropriate, lead on developing and implementing policy & propose changes in conjunction with working groups which have wider implications for the Trust.
- Plan and organise complex activities or programmes-this may include: organising meetings/sessions with a range of internal and external stakeholders, including selection of venue, provision of materials, coordinating multi-disciplinary meetings.
Provide training in patient safety and allocate work to staff, including the training and induction of new members of staff on the systems and processes used.
Job description
Job responsibilities
Patient Safety and Clinical Governance
- Manage the delivery, development and implementation of the Trusts Patient Safety Incident Response Plan (PSIRP) and Response Framework (PSIRF) to be used for responding to patient safety events and identification of areas for improvement.
- Ensure the delivery, development and implementation of a patient safety response plan for each Clinical Group and core service (cutting across all Clinical Groups) to appropriate respond to patient safety events within the Trusts overall quality framework.
- Lead on Trust-wide patient safety incident investigations identified for system learning or high impact to patients, families and the trust.
- Review and investigate clinical and operational incidents and concerns, undertaking root cause analysis, corrective and preventative actions.
- Identify trends and lessons learned for the Trust in line with clinical and operational requirements.
- Ensure Duty of Candour is applied where appropriate to investigations and this is recorded accurately to monitor and ensure compliance
- Identify patient safety concerns and themes from different patient safety data sources (such as incidents).
- Provide and receive highly complex, sensitive or contentious information, undertaking regular analysis and high level communication to persuade stakeholders to improve Trust performance and actively seek areas for improvement.
- Provide clear reports and communication on performance relating to patient safety and quality targets, including presentations using a range of information from a variety of information and data sources.
- Provide support in planning quality improvement projects, using appropriate service improvement techniques to support departments in the identification of opportunities for improvement and the elimination of waste/non-value.
- Prepare and present reports/briefings for patient safety incidents and investigations as required.
- Ensure system learning identified from incidents are reported and incorporated into system improvement plans, monitored and tracked for effectiveness.
- Lead on quality committee management where required, using advanced influencing and persuasive skills in order to communicate to multi-disciplinary stakeholders on a range of sensitive business topics.
- Disseminate information and communicate proactively between the Quality and Assurance team and the Clinical Groups.
- Provide, receive and present highly complex, sensitive or contentious information on a wide range of patient safety or clinical matters.
- Use and apply motivational skills to encourage collaborative working to improve patient safety for services, including situations where there may be adversity to change within certain services.
- Undertake analysis of performance data in relation to patient safety, assessing the need for improvement projects and identify areas for collaborative working.
- Use and support others with the Trusts risk and incident management system (software), using it to the best of its ability and utilise in a way that informs and improves patient safety.
- Meet, communicate and negotiate with internal or external bodies (such as NHS Improvement and the CQC) on a variety of patient safety or quality related matters.
Patient Safety Training, Analysis and Information Resources
- Support the Patient Safety Specialists and Clinical Group Patient Safety teams to develop and deliver clinical governance programmes to maintain and improve the quality of patient care through quality improvement projects.
- Support and deliver the development and implementation of the patient safety training and education plan.
- Development and delivery of training and formal teaching on patient safety, investigations, after action reviews, quality improvement and human factors and ergonomics (systemthinking) for the Trust and wider clinical governance teams.
- Support and disseminate information from the Trusts patient safety Best Practice webpages and clinical resources database, including information resource management.
- Prepare and present regular progress reports on quality improvement, patient safety and best practice as required.
- Communicate pro-actively with Trust staff, including clinical staff, patient safety, risk management, directorate management teams and Clinical Groups.
- Provide and receive complex and/or sensitive information orally, electronically, in writing in a range of formats and manage effective communication at all levels of seniority.
People and Project Management
- Line manage the Patient Safety Officer and Patient Safety Co-ordinator within the Quality and Assurance Directorate, including all financial and human resource management, and ensure that staff are trained, supervised and appraised appropriately to equip them to carry out their work effectively and efficiently.
- Delegated budget holder for the patient safety manager department, including the financial management of the Trusts patient safety training budget and external contracts with suppliers (such as external training partners and software providers).
- Build and develop key relationships and consult and maintain networks internally and externally.
- Liaise with patients and their families/relatives involved in incidents and work together to understand the impact and events involved in the incident. Identify stories for wider learning and the learning from best practice folder.
- Support the delivery of a range of initiatives and projects arising directly and indirectly from the departments field of expertise.
- Support and give professional advice on policies adopted by the Trust in relation to patient safety and quality.
- Deputise for the Patient Safety Specialists as required.
- With the patient safety specialists, plan and implement new ways of working and facilitate collaborative working within the Clinical Groups and across the Trust.
- Where appropriate, lead on developing and implementing policy & propose changes in conjunction with working groups which have wider implications for the Trust.
- Plan and organise complex activities or programmes-this may include: organising meetings/sessions with a range of internal and external stakeholders, including selection of venue, provision of materials, coordinating multi-disciplinary meetings.
Provide training in patient safety and allocate work to staff, including the training and induction of new members of staff on the systems and processes used.
Person Specification
Qualifications/ Education
Essential
- Masters level of education and/or relevant professional qualification
- Further qualification in statistical analysis, quality improvement, or risk management.
Desirable
Previous experience
Essential
- Experience of working in a clinical governance, patient safety or quality improvement related area within a Healthcare setting
- Experience of designing tools and measures for reporting compliance activity process mapping and project management experience to recognised standards
- Trained in patient safety incident investigation (human factors) and quality improvement methodologies
- A track record of producing reports, delivering presentations and developing and delivering training sessions
- Experience and knowledge of managing and investigating incidents and incident management systems
- Development and use of information systems to support change
- Experience of supporting and contributing to investigations and independent reviews (such as root cause analysis)
Desirable
- Experience in a patient safety or quality improvement role at band 7 or above
- Experience of line management
Skills/ Knowledge/ Ability
Essential
- Good understanding of the principles and practice of clinical governance and patient safety
- Understanding of the Serious Incident and Never Event Framework
- Awareness and understanding of the NHS Patient Safety Strategy
- Able to provide, receive and present highly complex, sensitive and contentious information
- Able to negotiate with stakeholders on difficult and controversial issues
- Able to develop and use comparative information and statistical reports to stimulate clinical quality improvement
- Good understanding of risk, investigation and mitigation in the context of clinical governance
- Good understanding of the principles and practice of quality improvement, clinical governance, audit systems, and incident management, required outputs and their use to improve clinical practice.
- Well-developed interpersonal skills with ability to network, work with and motivate a wide range of professionals; fostering collaboration and a participatory approach; strong communication skills - including report writing and presentation of information.
- Excellent oral and written communication skills
- Complete data collection, analyse and interpret data and present information in a formal presentation or within a report format
- Good understanding of Duty of Candour
- Ability to use own judgement based on information available and to seek advice when unsure of appropriate response
- Excellent organisational skills with the ability to; work on own initiative, prioritise workload, balance conflicting timescales and meet deadlines.
- Ability to represent the department in a professional manner at all times, work as a part of a team and take a flexible and adaptable approach
Desirable
- Good knowledge of the NHS and health related patient safety and quality regulatory activity
Person Specification
Qualifications/ Education
Essential
- Masters level of education and/or relevant professional qualification
- Further qualification in statistical analysis, quality improvement, or risk management.
Desirable
Previous experience
Essential
- Experience of working in a clinical governance, patient safety or quality improvement related area within a Healthcare setting
- Experience of designing tools and measures for reporting compliance activity process mapping and project management experience to recognised standards
- Trained in patient safety incident investigation (human factors) and quality improvement methodologies
- A track record of producing reports, delivering presentations and developing and delivering training sessions
- Experience and knowledge of managing and investigating incidents and incident management systems
- Development and use of information systems to support change
- Experience of supporting and contributing to investigations and independent reviews (such as root cause analysis)
Desirable
- Experience in a patient safety or quality improvement role at band 7 or above
- Experience of line management
Skills/ Knowledge/ Ability
Essential
- Good understanding of the principles and practice of clinical governance and patient safety
- Understanding of the Serious Incident and Never Event Framework
- Awareness and understanding of the NHS Patient Safety Strategy
- Able to provide, receive and present highly complex, sensitive and contentious information
- Able to negotiate with stakeholders on difficult and controversial issues
- Able to develop and use comparative information and statistical reports to stimulate clinical quality improvement
- Good understanding of risk, investigation and mitigation in the context of clinical governance
- Good understanding of the principles and practice of quality improvement, clinical governance, audit systems, and incident management, required outputs and their use to improve clinical practice.
- Well-developed interpersonal skills with ability to network, work with and motivate a wide range of professionals; fostering collaboration and a participatory approach; strong communication skills - including report writing and presentation of information.
- Excellent oral and written communication skills
- Complete data collection, analyse and interpret data and present information in a formal presentation or within a report format
- Good understanding of Duty of Candour
- Ability to use own judgement based on information available and to seek advice when unsure of appropriate response
- Excellent organisational skills with the ability to; work on own initiative, prioritise workload, balance conflicting timescales and meet deadlines.
- Ability to represent the department in a professional manner at all times, work as a part of a team and take a flexible and adaptable approach
Desirable
- Good knowledge of the NHS and health related patient safety and quality regulatory activity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
