Medical Secretary

Guy's and St Thomas' NHS Foundation Trust

This job is now closed

Job summary

The post holder will work with the clerical and consultant team to ensure the delivery of a seamless service for patients referred to the department for their care.

Key duties include providing an efficient, high quality specialised secretarial support service to one or more consultants and their clinical teams, maintaining information on the hospital administration system, processing patient referrals and results, dealing directly with enquiries in person and on the telephone from patients and GP's, liaising with other directorates, and general administrative and secretarial duties.

Main duties of the job

Provide a comprehensive secretarial/administration service to a number of consultants, clinicians and specialist nurses in respect to their general medical duties and specialist work.
Prioritise incoming correspondence, ensuring that it is promptly dealt with by the appropriate member of staff.
Prepare acknowledgement letters and draft responses as required.
Undertake any other duties commensurate to the grade required to ensure the smooth and efficient running of the office.
Receive and collate reports of investigations such as blood tests, x-rays and further medical opinions and ensure that all necessary reports are assembled before the next clinical appointment of patient.
Maintain and utilise department and Trust information systems and databases and ensure the accuracy of information.
Manage and answer all telephone calls related to the service in a courteous and tactful manner to ensure that patients and visitors are communicated with effectively, patient focus is maintained and problems are dealt with promptly and efficiently.
Provide information and advice to patients and relatives about service administration and appointments.
Handle confidential patient information and material in a sensitive and discrete fashion, in compliance with Trust policy and procedure.

About us

Organisational Values:

Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust.

The post holder will:

Put patients first
Take pride in what they do
Respect others
Strive to be the best
Act with integrity

Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet.

Date posted

24 November 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

196-A&C164

Job locations

St Thomas Hospital

Westminster Bridge Road

Westminster

SE1 7EH

Job description

Job responsibilities

Provide a comprehensive secretarial/administration service to a number of consultants, clinicians and specialist nurses in respect to their general medical duties and specialist work.
Prioritise incoming correspondence, ensuring that it is promptly dealt with by the appropriate member of staff.
Prepare acknowledgement letters and draft responses as required.
Ensure patient documents and medical health records are filed regularly and accurately and are available for all clinical episodes.
Maintain and update diaries of medical staff and arrange meetings and venues when appropriate.

Job description

Job responsibilities

Provide a comprehensive secretarial/administration service to a number of consultants, clinicians and specialist nurses in respect to their general medical duties and specialist work.
Prioritise incoming correspondence, ensuring that it is promptly dealt with by the appropriate member of staff.
Prepare acknowledgement letters and draft responses as required.
Ensure patient documents and medical health records are filed regularly and accurately and are available for all clinical episodes.
Maintain and update diaries of medical staff and arrange meetings and venues when appropriate.

Person Specification

Qualifications

Essential

Good general education with English and Maths to GCSE standard or equivalent
Demonstrable communication and influencing skills with an ability to communicate in both verbal and written format
Excellent IT skills, experience using the full range of Microsoft Office Suite

Desirable

AMSPAR Medical Secretary Diploma or equivalent experience

Knowledge

Essential

Knowledge of how to prioritise

Desirable

Knowledge of NHS targets
Working knowledge of Epic system

Skills

Essential

Ability to work on own initiative and with minimal supervision
Ability to develop good working relationships with colleagues at all levels
Excellent organisational skills

Desirable

Advanced knowledge of medical terminology

Experience

Essential

Proven post qualifying experience in a comparable medical secretarial role, including experience of typing clinics from audio tapes and providing organisation and support to one or more consultants
Work effectively as member of a team
Experience in customer service

Desirable

Experience in NHS Administrative role

Person Specification

Qualifications

Essential

Good general education with English and Maths to GCSE standard or equivalent
Demonstrable communication and influencing skills with an ability to communicate in both verbal and written format
Excellent IT skills, experience using the full range of Microsoft Office Suite

Desirable

AMSPAR Medical Secretary Diploma or equivalent experience

Knowledge

Essential

Knowledge of how to prioritise

Desirable

Knowledge of NHS targets
Working knowledge of Epic system

Skills

Essential

Ability to work on own initiative and with minimal supervision
Ability to develop good working relationships with colleagues at all levels
Excellent organisational skills

Desirable

Advanced knowledge of medical terminology

Experience

Essential

Proven post qualifying experience in a comparable medical secretarial role, including experience of typing clinics from audio tapes and providing organisation and support to one or more consultants
Work effectively as member of a team
Experience in customer service

Desirable

Experience in NHS Administrative role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information