Job summary
The Portering department runs a 24/7 Service across 2 large hospital sites, it has 126 WTE staff and the main objective of the service is to provide a first class service to our staff, patients and visitors. Last year Guy's and St Thomas dealt with more than 1 million Patient contacts. We are fully dedicated to provide high quality, personal care for all for all our patients and this is at the heart of everything that we do.
Group Operations is part of Essentia, which deals with the operational side of the Trust i.e. Sterile Services, Catering, and Security etc. The Group Director has 6 Heads of Service within this department. Group Operations is a very busy department that deals with very diverse activities on a day-to-date basis.
Main duties of the job
We are looking for professional and welcoming people with a strong work ethic to join our team of dispatch/supervisor Porters.
Guy's and St Thomas' Hospital is one of the UK's largest NHS Trusts situated in the heart of the capital,where we provide care for a diverse population.
We are always striving to be the best at what we do, respecting others and taking pride in all that we do. Putting patients first is right at the top of our list.
The Portering Department runs a 24/7 service at both Guy's and St Thomas', with our main objective being to provide a first class service to our patients, visitors and each other. This is at the heart of everything we do.The work is physical, so it is important that successful candidates are physically fit.
You will need have good communication and IT skills to operate 'porter man' the dispatching of tasks to the general porters, ability to work night shifts and to supervise staff.
The role is diverse and no two days are the same. You will be involved in the movement of patients, specimens, blood products, gas cylinders and transfers of the deceased.
All applicants should have customer service experience and a good command of the English language.
If you would like to join our team, please apply online.
About us
Guy's and St Thomas' Hospital is one of the UK's largest NHS Trusts situated in the heart of the capital,where we provide care for a diverse population.
We are always striving to be the best at what we do, respecting others and taking pride in all that we do. Putting patients first is right at the top of our list.
Job description
Job responsibilities
- The post holder will primarily be responsible for the supervison of the day to day portering tasks and the delegated operation and management of the Portering task management of the computerised system with any nominated portering dispatchers, as directed by the Team Leaders or any senior manager within the Portering Department. This will include the input of bookings and allocation of work to Portering staff and directing driving staff through worksheets task allocations, radios or verbal commands.
- Part of the position will be to fill in for the Portering Site leaders during times of absence or as directed by the Portering Operations manager. This will include ensuring the day to day running of the department is carried out, along with ensuring that all staff files, training data, sickness absence information, disciplinary matters and any other relevant documentation is correctly stored and maintained.
- Be required to deliver all aspects of Statutory and mandatory training including manual Handling, Blood collection, infection control, Local inductions and Performance development reviews (PDRs) as well as any Ad-Hoc training that is required.
- To ensure that all relevant training undertaken and or delivered is registered on the Trusts wired system.
- Assist with the investigation of complaints and incidents as directed by any member of the Portering Management Team, responding to complaints and Datix incidents in a timely fashion.
- The Post holder will be responsible for ensuring all tasks are allocated to Portering staff in a timely fashion and notifying service users of any unforeseen delays that may affect the patient experience.
- Will be required to take action with any staff who fail to meet the standards expected of them, including taking formal disciplinary action, including verbal warnings, file notes, dscussion notes, and any formal action in line with the Trust Disciplinary Policy & procedure relevant to their grade
- Assist Site Leaders and site managers in the administration of manpower returns, time sheets / cards, attendance, training records and weekly roster creation and bank staff bookings, which will then be approved by the Portering Team Leaders.
- Control of equipment inventories and equipment maintenance programmes.
- Ensuring all day to day service requirements are met in line with the Supervisors/Dispatchers daily checklist.
- To assist all Managers, in the Portering Department, in all aspects of training for new and current clerical and portering staff ensuring that manual handling, health & safety, fire training and any other required / statutory training is carried out in time and properly recorded
- Ensure adequate staff cover at all times by compiling, in association with the Team Leaders (Guys & STH), advance work rotas.
- Ensure that Radio Log Sheets are done every day so that all radios assigned to staff during their shifts are logged and signed by them and the post holder so a complete record is kept.eporting all accidents and Incidents
- Ensure staff are assigned to the cleaning of wheelchairs throughout the day so that they are kept as clean as possible. This should occur at least 4 times a day ranging from the early morning, to midday, the evening and in the night. All chairs cleaned are to be signed off of the Daily Wheelchair Cleaning Signature Sheet.
- To be fully conversant with the Trusts disciplinary policy & procedures.
- To assist in the development of methods to improve efficiency.
- To assist in the implementation of agreed management and staffing policies.
- To ensure that the portering staff are given an adequate and appropriate workload.
- Ensure that all bookings are kept up to date, entered onto the computerised system and appropriately filed.
- Ensure that day sheets are produced for the following day for both Guys and St Thomas Hospitals, in case of a system failure.
- If any member of staff doesnt turn up for a shift, call in the dispatchers station or makes some other form of contact then you are expected to log this on the daily Non-Attendance forms allowing Supervisors and Team Leaders to be able to check this at any time and be kept up to date on any and all changes throughout the day.
- Stand in for any portering or Supervisor/Dispatcher staff if demand or if shortfall dictates it.
- Be responsible for booking amendments and deletions on the Portering system
- To respond positively to radios or personal requests for assistance from our portering staff and deal with them appropriately.
- Ensuring a full and proper handover is given to the other /Supervisors.
- Deal with general queries and requests from staff, patients, relatives, contractors, suppliers or any manager.
- Radios are used as an integral part of the portering function and are required to be signed out at the beginning of the shift, and signed in at the end of the shift. Ensure that all radios are placed on charge for the following morning and allocated to duty staff
- This is a uniformed post and uniforms must be worn when on duty including any PPE equipment issued.
- Reporting all accidents and Incidents.
- It is essential that the post holder recognise the need for confidentiality in respect of medical information on a patient.
- Monitoring clock cards - lateness/correct usage and ongoing performance management.
- To be fully conversant with the Trust Disciplinary Policy, Rules & Procedure - providing first line guidance to the team on all matters concerned with quality of work, discipline, health & safety.
- To be fully conversant with the Trust Sickness & Absence and Disciplinary Policy & Procedures.
- Assisting with service improvements/suggesting ideas.
- To maintain confidentiality at all times.
- Undertake any reasonable request from the Portering management team.
Job description
Job responsibilities
- The post holder will primarily be responsible for the supervison of the day to day portering tasks and the delegated operation and management of the Portering task management of the computerised system with any nominated portering dispatchers, as directed by the Team Leaders or any senior manager within the Portering Department. This will include the input of bookings and allocation of work to Portering staff and directing driving staff through worksheets task allocations, radios or verbal commands.
- Part of the position will be to fill in for the Portering Site leaders during times of absence or as directed by the Portering Operations manager. This will include ensuring the day to day running of the department is carried out, along with ensuring that all staff files, training data, sickness absence information, disciplinary matters and any other relevant documentation is correctly stored and maintained.
- Be required to deliver all aspects of Statutory and mandatory training including manual Handling, Blood collection, infection control, Local inductions and Performance development reviews (PDRs) as well as any Ad-Hoc training that is required.
- To ensure that all relevant training undertaken and or delivered is registered on the Trusts wired system.
- Assist with the investigation of complaints and incidents as directed by any member of the Portering Management Team, responding to complaints and Datix incidents in a timely fashion.
- The Post holder will be responsible for ensuring all tasks are allocated to Portering staff in a timely fashion and notifying service users of any unforeseen delays that may affect the patient experience.
- Will be required to take action with any staff who fail to meet the standards expected of them, including taking formal disciplinary action, including verbal warnings, file notes, dscussion notes, and any formal action in line with the Trust Disciplinary Policy & procedure relevant to their grade
- Assist Site Leaders and site managers in the administration of manpower returns, time sheets / cards, attendance, training records and weekly roster creation and bank staff bookings, which will then be approved by the Portering Team Leaders.
- Control of equipment inventories and equipment maintenance programmes.
- Ensuring all day to day service requirements are met in line with the Supervisors/Dispatchers daily checklist.
- To assist all Managers, in the Portering Department, in all aspects of training for new and current clerical and portering staff ensuring that manual handling, health & safety, fire training and any other required / statutory training is carried out in time and properly recorded
- Ensure adequate staff cover at all times by compiling, in association with the Team Leaders (Guys & STH), advance work rotas.
- Ensure that Radio Log Sheets are done every day so that all radios assigned to staff during their shifts are logged and signed by them and the post holder so a complete record is kept.eporting all accidents and Incidents
- Ensure staff are assigned to the cleaning of wheelchairs throughout the day so that they are kept as clean as possible. This should occur at least 4 times a day ranging from the early morning, to midday, the evening and in the night. All chairs cleaned are to be signed off of the Daily Wheelchair Cleaning Signature Sheet.
- To be fully conversant with the Trusts disciplinary policy & procedures.
- To assist in the development of methods to improve efficiency.
- To assist in the implementation of agreed management and staffing policies.
- To ensure that the portering staff are given an adequate and appropriate workload.
- Ensure that all bookings are kept up to date, entered onto the computerised system and appropriately filed.
- Ensure that day sheets are produced for the following day for both Guys and St Thomas Hospitals, in case of a system failure.
- If any member of staff doesnt turn up for a shift, call in the dispatchers station or makes some other form of contact then you are expected to log this on the daily Non-Attendance forms allowing Supervisors and Team Leaders to be able to check this at any time and be kept up to date on any and all changes throughout the day.
- Stand in for any portering or Supervisor/Dispatcher staff if demand or if shortfall dictates it.
- Be responsible for booking amendments and deletions on the Portering system
- To respond positively to radios or personal requests for assistance from our portering staff and deal with them appropriately.
- Ensuring a full and proper handover is given to the other /Supervisors.
- Deal with general queries and requests from staff, patients, relatives, contractors, suppliers or any manager.
- Radios are used as an integral part of the portering function and are required to be signed out at the beginning of the shift, and signed in at the end of the shift. Ensure that all radios are placed on charge for the following morning and allocated to duty staff
- This is a uniformed post and uniforms must be worn when on duty including any PPE equipment issued.
- Reporting all accidents and Incidents.
- It is essential that the post holder recognise the need for confidentiality in respect of medical information on a patient.
- Monitoring clock cards - lateness/correct usage and ongoing performance management.
- To be fully conversant with the Trust Disciplinary Policy, Rules & Procedure - providing first line guidance to the team on all matters concerned with quality of work, discipline, health & safety.
- To be fully conversant with the Trust Sickness & Absence and Disciplinary Policy & Procedures.
- Assisting with service improvements/suggesting ideas.
- To maintain confidentiality at all times.
- Undertake any reasonable request from the Portering management team.
Person Specification
Qualifications
Essential
- Educated to 'NVQ' Level standard or equivalent experience
- Proficient in the use of Microsoft Outlook, Excel and Word
Experience
Essential
- Experience in working in a large organisation
- Experience in customer service awareness
Desirable
- Experience in a health care environment
- Previous experience in a supervisory role
Skills
Essential
- Excellent interpersonal and communication skills
- Ability to motivate self and others
- Ability to work under pressure
Person Specification
Qualifications
Essential
- Educated to 'NVQ' Level standard or equivalent experience
- Proficient in the use of Microsoft Outlook, Excel and Word
Experience
Essential
- Experience in working in a large organisation
- Experience in customer service awareness
Desirable
- Experience in a health care environment
- Previous experience in a supervisory role
Skills
Essential
- Excellent interpersonal and communication skills
- Ability to motivate self and others
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
