Guy's and St Thomas' NHS Foundation Trust

Patient Registration-Referral Management Team Leader

Information:

This job is now closed

Job summary

The Patient Registration/Referral Management Service at Guy's & St Thomas' NHS Foundation Trust is seeking a Team Leader to support the running of the service.The post is a full-time role which involves working cross-site and reporting to the Assistant Service Manager

Main duties of the job

The role will require you to manage staff across two sites and work with confidential information. It requires a candidate with strong data quality skills and previous staff management experience would be preferable.The post holder will be responsible for the day-to-day running of both the Referral Management and Patient Registration admin teams, auditing internal processes and delivery of PDRs and performance management.

Duties include:

  • Provide a secure and efficient patient registration and referral service, ensuring all paperwork is processed in line with Trust targets
  • Responsible for the day to day management of the team in line with Trust policies
  • Supervision and management of RMC processes to ensure acceptable standards and data quality
  • Auditing and validation of work to ensure resolution of any errors such as quality, delays etc
  • To ensure resolution of enquiries, complaints and carry out complex investigations regarding any aspect of the RMC process
  • To provide training, development and support for staff to ensure delivery of the service.
  • Review and report on staff performance, setting clear standards and objectives, identifying training/development needs and performance/conduct issues
  • Manage and ensure accurate records of staff attendance, annual leave and sick leave to ensure the service is always adequately covered
  • To ensure statistical information is produced, collated and analysed on a daily basis to assist in evaluating the efficiency of the team

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About us

This is an exciting and challenging role where the successful post holder will be joining an established team which provides patient registration and referral management services trust wide. The department has a strong commitment to excellence in service and the post holder will have an opportunity to interact with all Trust services and make a positive impact on the patient pathway

Details

Date posted

11 August 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year inc HCA

Contract

Permanent

Working pattern

Full-time

Reference number

196-COF9786

Job locations

Cross-site

London

SE1 9RT


Job description

Job responsibilities

The ideal candidate will possess excellent attention to detail and have the ability to work flexibly in order to manage changing workloads and meet targets and deadlines. They will be required to be proactive in identifying errors, able to communicate clearly and effectively and be a focal point for all staff and services using the Referral Management Centre.

This is an excellent opportunity to develop your leadership and management skills amongst a host of other duties.

Job description

Job responsibilities

The ideal candidate will possess excellent attention to detail and have the ability to work flexibly in order to manage changing workloads and meet targets and deadlines. They will be required to be proactive in identifying errors, able to communicate clearly and effectively and be a focal point for all staff and services using the Referral Management Centre.

This is an excellent opportunity to develop your leadership and management skills amongst a host of other duties.

Person Specification

Experience

Essential

  • Previous demonstrable experience of data collection and data quality.
  • Experience which includes; staff supervision, delivering training, motivating staff, carrying out appraisals and dealing with basic HR issues in accordance with policies

Desirable

  • Proven experience of managing service issues effectively
  • Knowledge of key waiting times targets including 18 weeks

Qualifications

Essential

  • NVQ 3 certificate in management or equivalent qualification/experience in relevant field

Desirable

  • NVQ 2 certification in Team Leading

Skills/Knowledge

Essential

  • Excellent attention to detail and data quality skills
  • Ability to develop good working relationships with hospital staff at all levels
  • Excellent interpersonal and communication skills both verbal and written

Desirable

  • Understanding of Trust hospital systems ie: PIMS, EVS, SCR, Ereg
  • Microsoft Word / Excel skills and willingness to develop and use different packages
Person Specification

Experience

Essential

  • Previous demonstrable experience of data collection and data quality.
  • Experience which includes; staff supervision, delivering training, motivating staff, carrying out appraisals and dealing with basic HR issues in accordance with policies

Desirable

  • Proven experience of managing service issues effectively
  • Knowledge of key waiting times targets including 18 weeks

Qualifications

Essential

  • NVQ 3 certificate in management or equivalent qualification/experience in relevant field

Desirable

  • NVQ 2 certification in Team Leading

Skills/Knowledge

Essential

  • Excellent attention to detail and data quality skills
  • Ability to develop good working relationships with hospital staff at all levels
  • Excellent interpersonal and communication skills both verbal and written

Desirable

  • Understanding of Trust hospital systems ie: PIMS, EVS, SCR, Ereg
  • Microsoft Word / Excel skills and willingness to develop and use different packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Cross-site

London

SE1 9RT


Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Cross-site

London

SE1 9RT


Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Service Manager

Karen Galloway

hrss-enquiries@gstt.nhs.uk

020718871800

Details

Date posted

11 August 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year inc HCA

Contract

Permanent

Working pattern

Full-time

Reference number

196-COF9786

Job locations

Cross-site

London

SE1 9RT


Supporting documents

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